2.3
2.3 Account Setup: Add Subscription
Account Setup: Add Subscription
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2
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SELECT A SUBSCRIPTION PLAN
ENTER PAYMENT DETAILS
S
UCCESS!
Your product is ready to be activated using
the Wagz Mobile App.
Page 1: ...WAGZ FREEDOM SMART DOG COLLAR INSTRUCTIONS FOR USE August 17 2021 ...
Page 2: ...UR COLLAR 8 Wagz Dashboard 9 GPS Location Tracking 10 Geofence Guide 10 1 Finding Geofences 10 2 Adding Geofences 10 3 Selecting a Location For Geofences 10 4 Creating Geofences 10 5 Customizing Geofences 10 6 Checking GPS Signals for Geofences 11 Walks 12 Pet Settings 13 Collar Settings 14 LED Light Guide PART 3 GEOFENCE TRAINING 15 1 How The Training Process Works 15 2 Introduction To Geofences ...
Page 3: ...e the battery is fully inserted into the collar GET GOING Unleash the Freedom and enjoy doing more with your pet For additional information go to support wagz com or contact us at 1 844 252 3140 SETUP Visit setup wagz com and follow the instructions to create your account Install the Wagz app and sign in using the same Wagz login and password as the account you just created Then follow the instruc...
Page 4: ...ESS If successful you will see this success screen VERIFICATION EMAIL When prompted check your email for the verification message and click on the included link Please note that the verification code is case sensitive Account Setup Create Account TROUBLESHOOTING If you do not receive your verification email please check your SPAM filter ...
Page 5: ...red information as prompted When you are asked for the serial number look on the underside of the Wagz Freedom Collar or on the box that it came in The serial number should be ten digits long Sometimes they will be all numerical digits but letters may appear in it too 2 2 2 2 Account Setup Login Add Your Freedom Collar Account Setup Login Adding Your Collar ...
Page 6: ...2 3 2 3 Account Setup Add Subscription Account Setup Add Subscription 1 2 3 SELECT A SUBSCRIPTION PLAN ENTER PAYMENT DETAILS SUCCESS Your product is ready to be activated using the Wagz Mobile App ...
Page 7: ...ee Wagz App from the App Store for iOS devices or Google Play for Android devices OPEN THE WAGZ APP AND SIGN IN Login using th e same email and password credentials you registered in step 1 of page 2 2 and tap SIGN IN If you forgot your password you can tap FORGOT PASSWORD to request a password reset email ...
Page 8: ...t select Devices and hit the Add button SELECT FREEDOM COLLAR If you get a Finish device registration message then your account was not setup properly or the collar was not successfully pre registered pages 2 1 2 3 Log back into setup wagz com and make sure your collar and subscription plan are complete Check that the serial number you entered is correct It should be 10 digits long and may or may ...
Page 9: ...When the phone finds your collar you will see this screen Tap on the circle next to Freedom Collar PROCEED TO SETUP WI FI A SETUP WIFI button will appear at the end of the previous step Tap this to go to the Setup Wi Fi screen The next step is different between iOS devices and Android devices Please be sure to follow the step that applies to your phone BUT THE COLLAR IS BLINKING RED OR GREEN LIGHT...
Page 10: ... error message TROUBLESHOOTING If you do not see your network in the list select RESCAN TROUBLESHOOTING If you receive an Invalid Wi Fi Password error message then please check the following Check to make sure the correct Network Name is selected Check to make sure the Password is correct This field is case sensitive If the Wi Fi network is an open password less network make sure that it does NOT ...
Page 11: ...correct This field is case sensitive If the Wi Fi network is an open password less network make sure that it does NOT have a mandatory sign in page that appears when you connect to it from your laptop or mobile device During initial collar setup you ll want to make sure that the Wagz App is open on only the phone that you are using for setup If you have the Wagz App installed on multiple devices y...
Page 12: ...tep is successful you ll see the last onboarding screen which prompts you to tap an ACTIVATE button Tap this button GIVE YOUR COLLAR TIME TO UPDATE Your collar will need 15 30 minutes to upgrade itself to the latest firmware and to secure its initial GPS fix Place the collar somewhere with a clear view of the sky and within range of your Wi Fi router A window sill near your Wi Fi router is usually...
Page 13: ...mplete Not all fields are required but the more fields you fill out the more accurate our various health and wellness algorithms and metrics will be so we recommend filling this information out as completely and accurately as possible At the end of the process make sure your new collar is assigned to your pet by opening up the Main Menu by tapping on the icon in the upper left of the main screen s...
Page 14: ...heir location or see their location history Please note that Location history is not yet available on Android but is a feature that will be coming soon Learn more about GPS Location Tracking in Section 9 The next section of the dashboard shows their health summary information Here you will see their Health Happiness Score and their Step Count for the day You can tap the Metrics button to see more ...
Page 15: ...is is where you will find information regarding the collar s GPS signal strength Wi Fi signal strength Cellular signal strength Bluetooth connection and Battery status The various states colors for those items are shown below This information can also be found within your App by tapping on the Help button in the status bar WI FI CELLULAR BLUETOOTH BATTERY GPS ...
Page 16: ...cellular coverage In this case it is normal and correct to see this message 2 If the status bar appears and disappears every few seconds or minutes then it may be because the collar is still doing its initial update section 6 step 2 3 Your Wi Fi network may not configured properly within the Wagz App While this shouldn t be the case if you got through the Wi Fi setup step with a success message in...
Page 17: ... that it can take up to 30 minutes for the initial GPS fix Don t worry subsequent fixes will be faster On iOS you will see your pet s specific location at the top of the dashboard card On Android you will see the distance to their location Tap the Locate button on the pet s dashboard to open the location map This will show a map of your pets last known location The timestamp of that location is sh...
Page 18: ...e is also a shortcut to access your Geofences from your pet s card on the Dashboard Simply do a long press on the Geofences button toggle button in order to see your pets Total Active Geofences in parentheses and geofence names Total Inactive Geofences in parentheses and geofence names You can also select VIEW Dog s name GEOFENCE in order to give you access to the selected pet s Geofence list of f...
Page 19: ...ing either the on the top right corner or by tapping the green ADD GEOFENCE button ADD NEW GEOFENCE All consecutive Geofences can be created by tapping the or by tapping the green NEW GEOFENCE button on the bottom right corner 10 2 10 2 Adding Geofences Geofence Guide Adding Geofences ...
Page 20: ...VIEW This icon allows you to switch back and forth from Satellite View to Map View FIND CURRENT LOCATION WITH GPS INDICATOR ICON This will be based off of your phone s location so be sure the Location Permission in your App Settings is enabled DEFAULT VIEW The view will default to Satellite View Choose the view that best fits your preference SEARCH FOR THE DESIRED GEOFENCE LOCATION WITH THE MAGNIF...
Page 21: ... BASICS Create a geofence by tapping points on the map They may be used to keep pets in or out of an area 2 ADD A BUFFER TO YOUR GEOFENCE We recommend adding a 15 foot buffer to your fence due to potential GPS signal variability 3 GEOFENCE PLOT POINTS Add at least 3 plot points for your fence 4 CLOSING YOUR GEOFENCE To close your geofence tap your first plot point 5 FINALIZE GEOFENCE Tap Next abov...
Page 22: ... SELECT NEXT AFTER PLOTTING GEOFENCE Once you complete plotting your points select NEXT to be directed to the Geofence Settings page GEOFENCE SETTING PAGE On the Geofence Settings Page you can edit the following Geofence Name Geofence Permission whether your dog is allowed in a Safe Zone or forbidden from entering a Keep Out Zone Dog s Assignment to the Geofence Select SAVE when you are done editi...
Page 23: ... NOT work unless you have a high level of GPS Accuracy This can be determined by whether the GPS icon is green or not NO GPS FIX If the GPS icon is red with a dash that means you do not currently have a GPS fix GPS FIX NOT STRONG ENOUGH If the GPS icon is orange that means you have a GPS fix but it is not accurate enough to enforce Geofences STRONG GPS FIX AND ENFORCED GEOFENCE If the GPS icon is ...
Page 24: ...the Main Menu and tap on WALKS You ll see a list of your pets walks here You can tap on each walk for more information about it as well as a map of the walk Tap the Pencil button to edit the walk name it or delete it TROUBLESHOOTING It can take up to 10 minutes for a new walk to appear in the Walk History list The map and distance travelled can be affected if the collar has a poor GPS or Cell sign...
Page 25: ...e Correction Types You can do this by Toggling OFF ON the Corrections Types you want or don t want This determines what types of corrections go off with a Manual Correction as well as a geofence violation Correction This is also where you can toggle OFF ON geofence specific corrections Meaning that if a dog violates a geofence the collar will not send corrections but you as the user can still get ...
Page 26: ...u This is where all of your Activated Devices will be listed CUSTOMIZING DEVICE SETTINGS Select the device that you want to edit On the Devices page you can edit add the following Device Name Add Remove a WiFi network Assign Reassign your collar to a pet 13 13 Collar Settings ...
Page 27: ...LED Light Guide 14 14 LED Light Guide FREEDOM COLLAR LIGHTS CHARGER LIGHTS ...
Page 28: ...our geofence containment system be sure to have your rewards ready and have lots of them We have also found it extremely helpful to use a common repetitive phrase when rewarding your dog such as good girl boy Second what is the punishment or negative consequence of bad behavior Of course we are not suggesting anything like physical punishment but a tug on a leash while learning boundaries and the ...
Page 29: ...nce you add a 15 foot buffer from any house or structure In addition you should add a 15 foot buffer from your geofence to any road or hazard when feasible to ensure the best accuracy possible Geofence boundaries should be placed where there is a clear line of sight to the sky Geofences perform best in areas with WiFi coverage rather than cellular only coverage If this is your dog s first training...
Page 30: ...as previously described with one change As the audible tone is emitted from the Wagz Freedom Collar lead your dog back into the safe zone Once your dog learns to turn back into the safe zone when hearing the audible tone and without being tugged by the leash be sure to give them praise and rewards The final portion of the training is adding in the vibration and or ultrasonic corrections We recomme...
Page 31: ...ringing to notify the pet parent a correction has been issued Ultrasonic Sound waves with a frequency above the upper limit of human hearing i e dog whistle Vibration A brief periodic pattern of movement in a back and forth motion Corrections will automatically time out after one minute The reason is that after 1 minute of corrections the dog will have forgotten what he was being corrected for so ...
