9
9
GPS Location Tracking
GPS Location Tracking
TROUBLESHOOTING
For GPS tracking to work properly,
make sure the 30 minutes from Step 6, Section
2 have elapsed and that the collar is not flashing lights of any color.
If you do see
any flashing lights, go to Section 14 to learn about our LED indicators.
Note that
the battery will drain faster than usual until this step is complete. This is normal,
as the collar is working harder than it will need to later to get the initial GPS fix.
If you haven't used your collar for a few days, or if it is brand new,
it may take a
little longer than normal to report its location. Subsequent fixes will be faster
(barring adverse environmental conditions that may weaken the GPS signal).
LOCATION SUMMARY ON DASHBOARD
LOCATION
MAP
On the Dashboard, under the “
MY PETS
” tab, you will see your pet(s). Go to your pet that
has had a collar assigned to it, and tap “
SHOW MORE
” at the bottom to ensure the pet
card is expanded.
I
f you don't see "SHOW MORE" / "SHOW LESS", tap the or icon in
the top right corner of the dashboard card.
Here, you will see the status of your pet as well as the status of the collar. Look for the GPS
icon on the status bar. If the GPS icon
(
)
is green then you
know that you
have a
strong
GPS fix.
If you don’t have a GPS fix, try moving the collar to a different location with a clear
view of the sky. Remember that it can take up to 30 minutes for the initial GPS fix.
(
Don't worry
, subsequent fixes will be faster
!
)
On iOS, y
ou
will see your pet's
specific
location at
the top of the dashboard card
. On Android, you
will see
the distance to their location
.
Tap the
Locate button
( ) on the
pet's
dashboard to
open the location map. This will
show
a map of
your pets last known location.
The timestamp of that location is shown at
the bottom of the screen. If that location timestamp is old, tap the
Refresh Location
button
( ) t
o request a new location from the collar. This will be
particularly helpful if your pet has run away and you are actively trying to find him while he
continues to change location.
On this screen, y
ou can
also
toggle on/off the geofence layer ( )
to see or hide any
geofences that are in the vicinity. You can also switch between Street View and Satellite
View ( ).
The street sign icon in the top right ( ) will open up your phone's mapping app and show
you step by step directions from your phone's current location to your pet. This will be
particularly helpful if your pet has run away and you are trying to get to him.
LOCATION
HISTORY (IOS ONLY)
The
iOS App includes
a
"
HISTORY
"
tab
in
the
Location Map screen
. This screen provides
an animated walkthrough of your pet's day. You can tap on any of the gray points to
see at what time your pet was at that location. At the bottom of the screen, you can
scroll through each recent day to observe their movement and see where they spent
most of their time.
This feature is coming soon for Android devices.
IOS
ANDROID