8.
3
8
.
3
Wagz Dashboard
: Offline Status
Wagz Dashboard: Offline Status
If you do not see the collar status bar and instead see a message about the collar being offline, that
means your collar is not connected to Wi-Fi or the cellular network. This may be because your collar
battery is dead and needs to be charged, or it could be a connectivity issue.
To confirm your collar is on, press the gray button on the back of your collar, in the middle of the clip. If
this causes a short beep, that means your collar is in fact on. If there is no beep, it is likely that your
battery is dead. Please recharge your battery and try again later.
If your collar is on and you are seeing the offline message, then one of the following things may be
happening:
1.
You
may be
away from your Wi-Fi network and in an area with poor cellular coverage. In this
case, it is normal and correct to see this message.
2.
If the status bar appears and disappears every few seconds or minutes, then it may be because
the collar is still
doing its initial update (section
6
step 2)
.
3.
Your Wi-Fi network
may
not configured properly within the Wagz App. While this shouldn’t be
the case if you got through the Wi-Fi setup step with a “success” message in the app, it’s possible
that the Wi-Fi credentials may not be valid if you subsequently went into the Device Settings
screen and added or altered Wi-Fi credentials from there. If that is the case and you can no
longer get online, we recommend performing the following steps:
•
Go into the Device Settings screen for your collar.
•
R
emove all Wi-Fi networks from this screen.
•
Add your home Wi-Fi network again, following the instructions from pages
5.1
(iOS)
or 5.2
(Android).
•
Navigate back to the Dashboard screen and select your pet’s card.
•
Wait a few minutes for the Collar Status Bar to appear.
OFFLINE
STATUS