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TROUBLESHOOTING & WARRANTY
TROUBLESHOOTING
Troubleshoot your problem by using the chart below. If the freezer still does not
work properly, contact W Appliance Co. customer service center or the nearest
authorized service center. Customers must never troubleshoot internal components.
TROUBLE
POSSIBLE CAUSE
POSSIBLE REMEDY
Freezer does not
work
A. Unit is not plugged in or
plug is loose
B. Fuse has blown or is
defective
C. Wall power socket is
defective
A. Plug in the freezer
B. Check fuse, replace if
necessary
C. To be corrected by a
qualified electrician
The food is too
warm
A. Temperature is not
properly adjusted
B. Door was open for an
extended period
C. A large quantity of warm
food was placed in the
freezer within the last 24
hours
D. The freezer is near a heat
source
A. Set the temperature
control dial to a cooler
setting
B. Open the door only as
long as necessary. Check
door gasket for proper
seal
C. Set the temperature
control dial to a colder
setting temporarily
D. Please look in the
“Protection From Heat and
Moisture” section
Heavy build-up of frost,
possibly also on the
door seal
NOTE: This is normal
during high humidity
periods. Frequent door
openings will also cause
heavy frost buildup
A. Door seal is not air-tight
(possibly after reversing
the door)
B. Carefully warm the leaking
sections of the door
gasket with a hair dryer
(on a cool setting). At
the same time, shape the
warmed door seal by hand
such that it sits correctly
Popping or cracking
sounds
A. When compressor comes
on
A. This is a normal sound of
coolant flowing through
condenser coils
Freezer door does not
shut properly
A. The freezer door is not
properly aligned
B. Possible blockage from
food containers, shelves,
bins, etc.
A. Re-align the freezer
door. Refer to the “Door
Alignment” section
B. Ensure nothing is blocking
the door
Freezer has an odor
A. Foods not properly sealed
B. Interior needs cleaning
A. Removed any
contaminated foods
B. Please refer to “Cleaning
and Care” section
