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Vysk QS1, Training& Technical Support

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Vysk QS1 Training& Technical Support Download Page 84

ISSUE TYPES

The QS1 is one component of a complex privacy/security system 
with a limited number of use cases and a discrete number of 
solutions, making it easy for IT Managers to support:

•

Call set-up doesn’t complete correctly

•

Disconnect doesn’t occur correctly

•

Calls get dropped

•

Call quality is compromised (noise, delay, echo, etc.)

•

Encryption validation (VAC) fails

In some situations, the solution will be to reset/reboot the Vysk 
Voice App and/or the QS1 itself. To reset the Vysk Voice App, log out 
and close the app (by swiping it away on the iPhone). To reboot the 
QS1, follow the detailed instructions on preceding pages. 

Summary of Contents for QS1

Page 1: ...QSI TRAINING TECHNICAL SUPPORT V2 0 Nov 29 2017 ...

Page 2: ...ntation is intended to Provide a technical and operationaloverview of the Vysk QS1 Quantum Security Case for iPhone 6 7 8 Identify potential support troubleshootingissues Empower your organization to support its QS1 End Users ...

Page 3: ...GETTING STARTED ...

Page 4: ...The Vysk QS1 Quantum Security Case is a revolutionary new mobile security solution that allows users to make truly confidential voice calls without fear of interception or compromise WHAT IS THE QSI ...

Page 5: ...hell case with soft touch paint Sliding dual camera shutters front and back LED battery charge indicator VYSK on back of case each letter 25 charge All iPhone buttons extended onto case mute volume sleep Apple Lightning plug extended to micro USB ...

Page 6: ...WHAT DOES THE QSI DO Non hackable microphone jammers High fidelity audio processors and speakers State of the art voice encryption app provides secure calling Convenient annual subscription model ...

Page 7: ...tented microphone jammers These jammers use air pulses to overdrive the microphones of the iPhone The result is a faint buzzing sound and anyone attempting to hack the phone s microphones hears only this buzzing and not the conversation taking place ...

Page 8: ...TRUE END TO END ENCRYPTION ...

Page 9: ...f iPhone and QS1 if not pre configured including Vysk Voice App download Putting QS1 in Lockdown Mode Initiating and receiving Vysk Secure Voice Calls Using the Vysk contact database and other administrative functions Keeping software App and firmware versions current Correctly charging the device GETTING STARTED ...

Page 10: ...PACKAGING CONTENTS A QS1 case B 2 1 amp charger C USB cable Headphone passthrough dongle D Quick start guide A D C B ...

Page 11: ...hone Port iPhone volume buttons iPhone Power Button Case Latch Microphone Jammer Case Latch iPhone volume buttons iPhone mute switch Battery Status Indicator Button VAC Button iPhone Power Button Charging port Lockdown switch Back camera Shutter Battery Status Indicator Case Latch Case Latch Secure Headphone Port Headphone pass through Applies ONLY to iPhone6 case ...

Page 12: ...battery case it is not designed or intended to extend the normal battery life of the smartphone to which it is attached The onboard battery on the QS1 is intended only for operation of the encryption and jamming systems The QS1 case is not designed to protect a smartphone from physical shock or damage ...

Page 13: ...n internal sensor that will indicate if this happens Do not attempt to clean with any solvents alcohol acetone etc CARE AND FEEDING CONT D Do not allow dirt grime dust to get on QS1 as this may affect mechanical operation of moving parts Do not use a charger other than the one provided with the QS1 Do not use a clear plastic screen protector with the QS1 Do not bend twist or drop the QS1 ...

Page 14: ...n the upper hinged section Slide the iPhone downward into the bottom section of the QS1 2 then flip the upper portion closed and secure in place by reengaging the two side locking clips To detach the QS1 reverse the installation process i e release the two side locking clips flip open the upper section of the case and remove the iPhone 2 1 ...

Page 15: ...lock types depending on geography Type A U S standard 2 prong 115 VAC 60 Hz Type C European standard 2 prong 230 VAC 50 60 Hz Type G UK Commonwealth standard 3 prong 23o VAC 50 60 Hz The output voltage and current are identical for all three of these variants i e 2 1 A 5 VDC A C G ...

Page 16: ...QS1 case should only be charged with the included USB Wall Adaptor 2 Once the QS1 case is connected to a power source the Battery Life Indicator will illuminate spelling V Y S K on the back of the case The current battery charge level will be indicated as shown at left 3 Lower portion of the QS1 will be slightly warm during charging ...

Page 17: ...y The QS1 can be charged without an iPhone connected to it but will charge at the same rate as when an iPhone is connected If the iPhone battery is dead and the QS1 case is NOT plugged into a charging source while there is a charge remaining on the QS1 the iPhone will only charge until the iPhone first boots up ...

Page 18: ...n 2 5 hours A fully charged QS1 will hold charge for 72 hours if microphone jamming is OFF A fully charged QS1 will hold charge for 22 hours if microphone jamming is ON and will provide 16 hours of talk time Battery performance is improved somewhat in cooler temperatures A QS1 in deep sleep mode will retain charge for approximately 32 days CHARGING PERFORMANCE BENCHMARKS ...

Page 19: ...utive times Deep sleep mode is recommended only for situations in which the QS1 is going to be stored without an accompanying phone or charger for extended periods of time The case will NOT receive calls or notifications in this mode To return to active mode push either button on the rear of the case or slide the lockdown switch The phone will also wake from deep sleep if the charging cable is ins...

Page 20: ...CAMERA SHUTTERS Front camera open Front camera shuttered Rear camera open Rear camera shuttered Both camera shutters are activated when the lockdown slide switch is moved to the leftmost position ...

Page 21: ...ke and receive secure calls as well as to secure the device for face to face meetings When activated Lockdown Mode Shutters front and rear cameras Jams all native iPhone microphones and activates the independent QS1 microphones Powers the standalone encryption processor ...

Page 22: ...down Mode Switch all the way to the left 1 The LED Status Indicator 2 will turn green to indicate that Lockdown Mode is properly engaged To deactivate Lockdown Mode Slide the Lockdown Mode Switch to the right 3 The LED Status Indicator will turn off 1 3 2 ...

Page 23: ...nstalled in order to use the QS1 system The Vysk Voice App can be downloaded securely from https appdist vysk com dist voice In order to conduct secure voice calling BOTH parties must have a QS1 device Both parties on a secure voice call must also have the most current version of the Vysk Voice App and firmware INSTALLING THE VYSK VOICE APP ...

Page 24: ... VOICE APP CONT D 1 2 1 To begin downloading the Vysk Voice App enter https appdist vysk com dist voice in the iPhone browser 2 Scroll down on the page until the button labeled Install the App appears Click on this button ...

Page 25: ...NSTALLING THE VYSK VOICE APP CONT D 3 3 When the Install Cancel dialog box appears click on the Install button 4 The Vysk Voice App will download install and the app icon will appear on the iPhone menu 4 ...

Page 26: ...INSTALLING THE VYSK VOICE APP CONT D 5 6 5 After the Vysk Voice App is downloaded click on Settings in iOS Ver 10 0 2 Click on General 6 Click on Device Management ...

Page 27: ...INSTALLING THE VYSK VOICE APP CONT D Trust App 7 7 Click on vysk communications INC 8 Click on Trust App The Vysk Voice App is now ready for use 8 ...

Page 28: ... and enter the password you created when you configured your account in the admin portal If you have forgotten your password click the Forgot Password link and you will receive an email to reset your password 2 Once you have logged in you will be prompted to create a 6 digit passcode You will be asked to verify your passcode by entering it again 1 2 ...

Page 29: ...your Vysk ID in the text field NOTE Your Vysk ID can include any combination of alpha numeric characters and it is NOT case sensitive If you happen to pick a Vysk ID that is already taken you will be prompted to choose a new one Your Vysk ID cannot change once it has been chosen unless you create an entirely new account 3 4 GETTING STARTED WITH THE VYSK VOICE APP CONT D ...

Page 30: ... they want to share and have searchable by other QS1 users Vysk ID will always remain searchable The user can choose what other items will be searchable All other profile information can be modified at any time in the Settings Once the profile is configured hit the NEXT button to proceed to the next step in the on boarding process 5 1 5 2 ...

Page 31: ...ng the SEARCH CONTACTS button will search your iPhone s contacts for any QS1 users and present them in a list 7 The user can select which of these contacts to add into their Vysk contact list Selections can be made individually or by hitting select all 6 7 ...

Page 32: ... APP CONT D 8 9 8 To obtain more information about a specific user hit the info icon to access the CONTACT INFO page 9 Once you have selected the users you wish to import hit the IMPORT SELECTED button This will import the selected users ...

Page 33: ... to enter their Passcode when accessing the app Never Every 24 Hours Always In addition the user can choose to use TouchID biometric by hitting the Enable TouchID toggle switch to enable this feature Hit NEXT to save your passcode options to your settings 11 Hit DONE to complete the onboarding process 10 11 ...

Page 34: ...UPDATING THE APP ...

Page 35: ...n the fifth line of the menu App Version B If the Vysk Voice App version is incorrect download the newest version using the instructions on the preceding pages The user does not need to delete the current App in order to update it the new App download will overwrite the old version Note Users will receive an in app push notification when a new App version is released A B 1 ...

Page 36: ...UPDATING THE FIRMWARE ...

Page 37: ...date Firmware B menu option and the system will automatically download and update the firmware 3 During the update process the blue VYSK lights will cycle on the rear of the case and the blue LED on front of the QS1 will illuminate Once the firmware update is complete the case will restart automatically A B 1 2 3 IMPORTANT NOTE DO NOT detach the QS1 while firmwareupdate is taking place ...

Page 38: ...they have the most up to date features and functions on their QS1s There are no forward or backward compatibility issues with firmware release number 8 0 x starting with 8 0 0 beta_bn 16 Also the voice app will always support one prior version Any combinations of these releases on both ends of the call will allow for successful secure voice calls ...

Page 39: ...LOGGING INTO THE VYSK VOICE APP ...

Page 40: ...l click on Reset Password 2 A screen in the QS1 admin portal will open to allow users to enter a new password After the new password is entered 8 character min length entered twice click on RESET PASSWORD Login can now be completed with the new password 1 2 ...

Page 41: ...LOGGING INTO THE VYSK VOICE APP 1 To begin using the App click on the Vysk Voice App icon A 2 The passcode screen will then open if the user has opted to require a passcode 1 2 A ...

Page 42: ... APP CONT D 3 4 3 Once the 6 digit passcode is entered if the case is not connected a screen will appear prompting the user to do so 4 Once the app detects that the case is connected the Vysk Voice App Contacts screen will appear ...

Page 43: ...r attempts to enter five consecutive incorrect passcodes the app will lock and prohibit further attempts In order to login after a lock out wait 1 minute then retry Once in the app user can manually log out at any time by clicking Settings Account Options Log Out 5 wrong passcodes Wait 1 minute retry ...

Page 44: ...REBOOTING RESTARTING ...

Page 45: ... 1 Log out of the Vysk Voice App by clicking on Settings A and then click Log Out B 2 Double click the iPhone main function button Shut down the App by swiping up from the iPhone C 3 Click on the Vysk Voice App icon D and log back in 1 2 3 B A C D ...

Page 46: ...HE QSI To restart the QS1 1 Log out of the Vysk Voice App by clicking on Settings A then Log Out B 2 Shut down the App by swiping it from the iPhone C after double clicking the main iPhone function button 1 B A 2 C ...

Page 47: ...TARTING THE QSI CONT D 3 3 Detach case from iPhone by unlatching the upper section and removing the phone 4 Wait 5 seconds 5 Re attach case to phone 6 Click on the Vysk Voice App icon and log back in 4 5 6 ...

Page 48: ...PLACING A SECURE CALL ...

Page 49: ...LL Vysk secure voice calls can be initiated in three different ways Recents Vysk Call Contacts NOTE QS1 must be in Lockdown Mode in order to initiate a Secure Voice Call see earlier section for Lockdown Mode instructions ...

Page 50: ... using the Recents button on the toolbar A and clicking on the bar from a previous call B 2 If the Lockdown Mode switch is already ON the call will begin initiating 3 If the Lockdown Mode switch is not already on the user will be prompted to slide it to the engaged position before the call can be set up 1 B A 2 3 ...

Page 51: ...en will appear Start typing the name or Vysk ID of the contact you would like to call Suggestions will appear as you type 2 Press MAKE PRIVATE CALL to initiate the call NOTE Lockdown Mode switch must be engaged in order to initiate a secure call If the user attempts to initiate a call with the Lockdown switch OFF a prompt will appear indicating that the switch must first be turned ON 1 A 2 ...

Page 52: ... other QS1 user 4 Once found the connecting screen will appear with a progress bar to indicate the status of establishing a secure connection via the Vysk Protocol handshake 5 After the progress bar completes and the call has been established the call connected screen will appear and the call timer will begin counting 3 4 5 ...

Page 53: ...ng from Favorites or scrolling alphabetically Click on that individual to enter their contact page 2 On an individual s contact page click the Vysk call button to initiate call 3 If Lockdown Mode switch is already engaged call will begin immediately If the switch is OFF user will be prompted to turn it ON before call set up commences 1 2 3 A ...

Page 54: ...RECEIVING SECURE CALLS ...

Page 55: ... engaged The iPhone may be ON or in IDLE mode 1 An incoming call will be indicated by a distinct tone followed immediately by a dialog box at the top of the screen At this point the caller s identity is not yet known If the iPhone is unlocked TAP on the notification to initiate the call If the iPhone is locked SWIPE the notification 1 ...

Page 56: ...ity of the caller and allowing the recipient to either ACCEPT or DECLINE the incoming call 3 To begin the call hit ACCEPT and the Vysk secure handshake protocol will attempt to connect the call The user can end a call at any time by hitting the END CALL button 4 One the call is connected the call timer will begin counting 2 3 4 ...

Page 57: ...will speak a code phrase composed of five characters from the NATO phonetic alphabet alpha bravo etc corresponding to the unique ID of the call Caller and recipient should then repeat out loud to each other the string of characters they heard If both character strings match the call is encrypted and secure If the repeated character strings do not match this is evidence of potential call intrusion ...

Page 58: ...USING CONTACTS ...

Page 59: ...ers access the Contacts screen by clicking on the Contacts icon 1 on the bottom toolbar Functions of the contacts page include Searching Adding new contacts Deleting contacts Customizing user information Accepting Contact Invites 1 ...

Page 60: ... 2 Next choose either Send a New Contact Invite to search the Vysk network and manually invite users to join your Vysk contacts list or choose Invite iPhone Contacts to invite your existing iOS contacts to join your Vysk contacts list 1 SEARCHING ADDING NEW CONTACTS 2 ...

Page 61: ...t to invite by checking the corresponding circle to the left of their profile picture and clicking Send Invite 4 To find potential Vysk contacts that are already in your iOS contacts choose Invite iPhone Contacts Select the contact you want to invite by checking the appropriate circle and clicking Send Invite SEARCHING ADDING NEW CONTACTS 3 4 ...

Page 62: ...DELETING CONTACTS 1 1 To delete a contact click on the contact from the Contacts screen to enter the the contact detail page 2 Select Delete Contact from the bottom of the page 2 ...

Page 63: ...ll appear allowing the user to decide which information they want to share and make searchable by other QS1 users Vysk ID will always remain searchable Turn on the other profile items to make them searchable Profile information can be modified at any time CUSTOMIZING USER INFORMATION 1 1 1 2 ...

Page 64: ... invite a notification appears on the app icon 2 This notification will also appear within the app on the Contacts screen Click on the Notification Bell at the top left to see the Contact Requests screen ACCEPTING CONTACT INVITES 1 ...

Page 65: ...NG CONTACT INVITES 3 3 To access more information about the contact requester click the info icon on the Contact Requests screen A To accept the invite click the ACCEPT button on the Contact Request Page B A B ...

Page 66: ...USING ADMIN TOOLBAR FUNCTIONS ...

Page 67: ...ssible using the icons on the toolbar that appears at the bottom of each screen 1 These functions include Recents Contacts These functions are described in detail on the following pages To utilize each function simply click on that icon and a new page will appear with additional menu items Vysk Call Settings ...

Page 68: ...r icon is clicked A a page appears that lists the most recent Vysk secure calls VYSK ID and an indication of when the call took place 2 Clicking on the record shows information related to previous calls to from the same number 3 A call can be reinitiated by clicking on the Private Call button B 1 2 A 3 B ...

Page 69: ...Access an individual contact page by clicking on the bar of the corresponding user whose profile you wish to view 2 Users can then be called directly from an individual contact profile page by clicking the vysk call button Users can also control which attributes of their personal profile are shared with other users The detailed capabilities of the Contacts feature are described in the Contacts sec...

Page 70: ...QS1 user 2 Simply click on the MAKE PRIVATE CALL button to initiate the call 3 Vysk will then attempt to connect your call with the other user As always the Lockdown Mode switch must be engaged prior to making the call If it is not a warning message will appear reminding the user to engage the switch 1 2 3 ...

Page 71: ...SETTINGS ...

Page 72: ...rs to obtain info about calls software firmware versions and other activities These functions are organized into the following major categories Account Profile Case Details Passcode Options Support These are each described on the following pages App Version Statistics After Call Log Out ...

Page 73: ... It allows the user to decide which information they want to share and make searchable by other QS1 users 2 Vysk ID will always remain searchable Turn on or off the other profile items to make them searchable or not Profile information can be modified at any time 1 2 1 2 2 ...

Page 74: ...1 case Used for tracking case performance Case Status Shows Lockdown status ON OFF Firmware Version Shows current QS1 firmware Battery Level displays current QS1 battery level Update Firmware Allows user to update QS1 firmware All of these items are endpoints in the Settings tree aside from Update Firmware 1 2 SETTINGS CASE DETAILS ...

Page 75: ... update this by clicking on the Update Firmware 1 link under Case Details 2 The latest version of firmware will automatically download and install on the QS1 Once the firmware update is complete 2 the case will restart and the user does not need to log back in 1 2 SETTINGS FIRMWARE UPDATE ...

Page 76: ... preference for PIN entry frequency Enable Touch ID allows users to utilize this iPhone biometric security feature to gain access to the app in lieu of using the six digit PIN Change Passcode allows the user to change the six digit passcode that is used to enter the app 1 2 SETTINGS PASSCODE OPTIONS ...

Page 77: ...rces select the Support option 2 Support provides a summary of technical information concerning the QS1 software firmware etc 3 Contact Us allows the user to provide feedback to Vysk in the form of an email message 1 2 3 SETTINGS SUPPORT ...

Page 78: ...version of the Vysk Voice App that is running on the QS1 If it is determined that this app version is no longer current the user should close out of the app and download the new version per the instructions provided earlier 1 SETTINGS APP VERSION ...

Page 79: ...ovides users with summary information concerning the most recent call on the QS1 whether that call was completed or not 2 Information provided includes Call Quality Packet Loss and other technical details 1 2 SETTINGS STATISTICS ...

Page 80: ...1 To log out of the Vysk Voice app click on Log Out 1 2 The user will be prompted to ensure that they do indeed intend to log out 1 2 SETTINGS LOG OUT ...

Page 81: ...MISCELLANEOUS ...

Page 82: ...sert the male end of the adaptor into the normal iPhone receptacle 2 then connect the headphones to the female end of the adaptor 3 To use headphones for Vysk secure Voice calls insert the male end of the adaptor into the QS1 receptacle 3 then connect the headphones 1 3 2 The QS1 for iPhone 7 8 does not require a dongle as there is no 3 5mm receptacle on the phone ...

Page 83: ...ISSUES TROUBLESHOOTING ...

Page 84: ... complete correctly Disconnect doesn t occur correctly Calls get dropped Call quality is compromised noise delay echo etc Encryption validation VAC fails In some situations the solution will be to reset reboot the Vysk Voice App and or the QS1 itself To reset the Vysk Voice App log out and close the app by swiping it away on the iPhone To reboot the QS1 follow the detailed instructions on precedin...

Page 85: ... 2 More challenging trouble types but still often resolvable by appropriately trained contractors or distribution partners e g isolated call quality issues warranty claims basic software firmware upgrades etc Tier 3 The most difficult troubles i e those which could require the expertise of Vysk engineers e g widespread network outages call quality issues extensive software firmware upgrades etc SU...

Page 86: ...e QS1 is having issues completing calls troubleshoot the issue in the following order Close Voice App detach QS1 and reboot Verify QS1 status in Admin Portal Update firmware software Replace QS1 Check that power and Lockdown Mode switches are ON ...

Page 87: ...e Voice App detach QS1 and reboot Verify telecom network is working correctly Replicate problem with other QS1s Replace QS1 Test calls on Wi Fi vs Cell Network Test calls on various network configs 3G 4G LTE NOTE If the QS1 is generating excessive buzzing noise through the speakers this is likely caused by a defectivejammer deviceand is not a network issue Test calls on alternate cell carrier ...

Page 88: ...l parts that do not function properly switches slides etc Detach reattach QS1 Reboot turn off on QS1 Check and update software firmware Confirm correct battery charging Replace unit when necessary Detailed trouble scenarios are provided in other Vysk support documents including symptoms troubleshooting techniques and appropriate repair actions ...

Page 89: ...ial troubles and their likely solutions Trouble Resolution Calls drop calls won t initiate hang up correctly contact d b problems Detach reattach reboot QS1 Call to certain specific QS1 users fail to initiate or complete Update firmware app software Call quality issues noise delay echo Test networks Wi Fi carriers etc Battery overheating charging incorrectly won t hold charge mechanical failure br...

Page 90: ...CONTACT INFO To contact Vysk Customer Support call 1 855 GET VYSK or email customercare vysk com M F 8 a m 6 p m CDT ...

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