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the warranty. Similarly, replacement parts or repairs needed to mend such damage will not be
covered under the warranty.
13.3.6. Loss through theft
This warranty does not extend to cover products lost as a result of theft of misplacement of the
items. In instances such as this,
Vuly recommends you contact your local police station.
13.3.7. Personal Injury
The warranty does not cover personal injury or losses due to any of the above: wear and tear,
weather conditions, inappropriate installation, insufficient care or maintenance or inappropriate
use, nor does it cover damage due to negligence or accidents.
13.4. WARRANTY CLAIMS
If a customer believes that a Vuly product is faulty or defective, they must discontinue use and
submit a Warranty Claim.
A customer must not attempt to use a product if any part is faulty or defective, as it may be
dangerous. Any damage that the user causes as a result of using faulty or defective products will
lead to voiding of the warranty.
13.4.1. Making a Warranty Claim
To fulfil a warranty claim, a customer must submit an online Warranty Claim at www.vulyplay.
com/support.
• Submitting the online Warranty Claim form requires the customer to provide:
• Details of their purchase – including date,
• Batch number,
• Clear photographic evidence of the manufacturing fault or defect.
If the customer does not provide all details that the form requires, their Warranty Claim will not
be assessed.
Vuly may take up to 7 days to process Warranty Claims upon a completed submission. It may
take a further 7 days for replacement parts to reach the customer.
13.4.2. Successful Warranty Claims
If
Vuly accepts a customer’s Warranty Claim, Vuly will replace the faulty or defective parts, not
offer refunds.
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