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I hear other calls
when using the
telephone.
Disconnect the telephone
base from the telephone
wall jack. Plug in a different
telephone. If you still hear
other calls, the problem is
probably in the wiring or
telephone service. Contact
your telephone service
provider.
There is
interference
during a
telephone
conversation.
My calls fade
out when
I am using
the cordless
handset.
The handset may be out of
range. Move it closer to the
telephone base.
If you subscribe to high-
speed Internet service (DSL
- digital subscriber line)
through your telephone
line, you must install a
DSL filter between the
telephone line cord
and the telephone wall
jack. The filter prevents
noise and caller ID
problems caused by DSL
interference. Contact your
DSL service provider for
more information about
DSL filters.
Appliances or other
cordless telephones
plugged into the same
circuit as the telephone
base can cause
interference. Try moving
the appliance or telephone
base to another outlet.
The location of your
telephone base can
impact the performance
of your cordless phone.
For better reception,
install the telephone base
in a centralized location
within your home or
office, away from walls
or other obstructions.
In many environments,
elevating the telephone
base improves overall
performance.
The telephone
does not
receive caller
ID or the
telephone does
not show caller
ID during call
waiting.
Caller ID is a subscription
service. You must subscribe
to this service from your
telephone service provider
for this feature to work on
your telephone.
Both your and the caller’s
telephone service
providers must use
equipment compatible
with the caller ID service.
The caller may not be
calling from an area which
supports caller ID.
The caller ID information
displays after the first or
second ring.
System screens
all my incoming
calls.
You may have set Smart
call blocker to screen calls
without numbers and
uncategorized calls. The
telephone asks callers to
announce their names
or press the pound key
(
#
). We recommend
that you add the phone
numbers of your family
members and friends, and
desired businesses to your
Phonebook or Allow list, or
add their names to the Star
name list. This will avoid
Smart call blocker to screen
their calls.
To turn Smart call blocker
off, see
Set Smart call
blocker on/off
.
While screening
a call, the
telephone
suddenly stops
screening and
connects to the
call.
Another handset may have
picked up the screening
call.
If you have another
telephone system sharing
the same telephone
line, and someone picks
up the call on the other
telephone system while the
screening is in progress,
the screening process will
be terminated and connect
you to the caller.
