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Frequently asked questions
Below are the questions most frequently
asked about the cordless telephone. If you
cannot find the answer to your question,
visit our website at
www.vtechphones.com
or call
1 (800) 595-9511
for customer service. In
Canada, go to
www.vtechcanada.com
or
call
1 (800) 267-7377
.
My telephone
does not work
at all.
Make sure the telephone
base is installed properly,
and battery is installed
and charged correctly.
For optimum daily
performance, return the
handset to the telephone
base after use.
The display
shows
L1>NO
LINE
or
L2>NO
LINE
. I cannot
hear the dial
tone.
Disconnect the telephone
line cord from your
telephone and connect it
to another telephone. If
there is no dial tone on that
other telephone either,
then the telephone line
cord may be defective. Try
installing a new telephone
line cord.
If changing the telephone
line cord does not help,
the wall jack (or the wiring
to this wall jack) may
be defective. Contact
your telephone service
provider.
You may be using a new
cable or VoIP service, the
existing telephone jacks in
your home may no longer
work. Contact your service
provider for solutions.
I cannot dial out. Make sure there is a dial
tone before dialing. It
is normal if the handset
takes a second or two
to synchronize with the
telephone base before
producing a dial tone. Wait
an extra second before
dialing.
Eliminate any background
noise. Mute the handset
before dialing, or dial from
another room in your home
with less background
noise.
The display
shows
To
register, see
user manual
.
The handset
does not work
at all.
The handset is
deregistered from the
telephone base.
Place the handset in the
telephone base (NOT
the charger) to register it
back. The handset shows
Registered
and you hear a
beep when the registration
process completes.
The display
shows
Low
battery
.
Place the handset in the
telephone base or charger
for charging.
The battery
does not charge
in the handset
or the handset
battery does not
accept charge.
Make sure the handset is
placed in the telephone
base or charger correctly.
If the battery is completely
depleted, charge the
battery for at least
30 minutes before use.
You may need to purchase
a new battery.
The telephone
does not ring
when there is an
incoming call.
Make sure the ringer
volume is not set to off.
The handset may be too
far from the telephone
base. Move it closer to the
telephone base.
My handset
beeps and is
not performing
normally.
Move the handset closer to
the telephone base. It may
be out of range.
I hear noise on
the cordless
handset and
the keys do not
work.
Make sure the telephone
line cord is plugged in
securely.
