VTech AM18447 User Manual Download Page 31

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Auto attendant (AA) flow chart

AA records

message

in general

mailbox

Incoming

call

AA answers and plays

outgoing announcement

Extension

mailbox picks up

the call

Extension

mailbox

records

message

or plays

announcement

Yes

Caller enters another

extension or records

a message in general

mailbox

AA calls

extension

Caller dials

extension

number

Caller enters

remote access

code

Answering

system

remote
access

Caller dials

twice

AA plays

user-

recorded

Summary of Contents for AM18447

Page 1: ...Go to www vtechphones com to register your product for enhanced warranty support and the latest VTech product news CM18445 AM18447 4 Line Small Business System Main Console User s manual ...

Page 2: ...er CM18445 AM18447 Type 4 Line Small Business System Main Console Serial number Purchase date Place of purchase Both the model and serial numbers of your VTech product can be found on the bottom of the console Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service Telephones identified with this logo have reduced noise and interference ...

Page 3: ...uction System Overview NOTES Each telephone system contains a maximum of 10 stations consisting of one console and up to any nine of the mentioned cordless DECT devices Each station has a unique extension number used to identify each device for system operations such as intercom paging and call transfer Each system supports up to four traditional POTs or PSTN lines To allow proper operation of the...

Page 4: ...8045 AM18047 handsets Ext 5 6 7 8 and 9 registered to the console You can use any of the ten stations Ext 0 and 1 9 to make and receive a call with any line from LINE 1 LINE 2 LINE 3 or LINE 4 according to your preference and need NOTE If your workplace is using two line wall jacks please refer to Scenario 2 For three line wall jacks you must first split the lines into 3 single lines to be connect...

Page 5: ...nk IS6100 Headset s and or AT T model TL80133 speakerphone s to any extensions occupied by the console and any desket and handset You can use any of the ten stations Ext 0 and 1 9 to make and receive a call with any line from LINE 1 LINE 2 LINE 3 or LINE 4 according to your preference and need Before you make or receive a call at IS6100 Headsets or AT T model TL80133 Speakerphone you will first ne...

Page 6: ...the event warranty service is necessary Handset with coiled cord installed Console Power adapter Audio cable Music On Hold Mounting bracket Four telephone line cords 4 conductor Two directory cards User s manual Addendum sheet IS6100 TL80133 Extension number label for cordless headset and speakerphone Quick start guide ...

Page 7: ...tivate general mailbox 23 Number of rings general mailbox 23 Announcement general mailbox 24 Announce only setup 26 Activate announce only 26 Number of rings announce only 26 Announcement announce only 27 Telephone operation basic setup 28 Calls management 28 Ring group 28 Call privacy 29 Music on hold M O H 30 Overview 33 Console overview 33 Table 1 Main menu Press MENU SELECT in idle screen 36 T...

Page 8: ...Make a paging call to multiple extensions 63 Set and edit a group for paging calls 64 Delete the group settings 64 End a paging call 64 Speed dial 65 Assign a speed dial entry 65 Dial a speed dial entry 67 Delete a speed dial entry 67 COVM 68 COVM central office voicemail 68 COVM reset 68 Directory 69 About the directory 69 Capacity 69 Exit the directory 69 Create directory entries 70 Create a new...

Page 9: ...age playback 86 Options during playback 87 Transfer messages 87 Delete all general mailbox messages 88 Record and deliver memos 88 Remaining time 88 Remote access 89 Frequently asked questions 93 Top questions for installation 93 Top questions for operations 94 Top questions for features 96 Top questions related to telephone service providers 98 Common cure for electronic equipment 99 Maintenance ...

Page 10: ...more information about DSL filters Your product may be shipped with a protective sticker covering the console display remove it before use For customer service or product information visit our website at www vtechphones com or call 1 800 595 9511 In Canada please dial 1 800 267 7377 Avoid placing the console too close to Communication devices such as television sets VCRs or other cordless telephon...

Page 11: ... below Press the tab and pull to remove the battery compartment cover Insert four AA alkaline batteries purchased separately following the polarity markings in the battery compartment 1 Align the cover flat against the battery compartment then press down until it clicks into place 2 NOTES appears steadily on the screen when backup batteries are installed When the backup battery is running low the ...

Page 12: ...n High tabletop position Insert the fixed tabs of the mounting bracket into slots and Press the flexible tabs into slots and until they click into place High tabletop position 2 Connect the telephone line cord s and the power cord to the console See the illustration on the next page to connect to four single line wall jacks or see page 5 to connect to two 2 line wall jacks Installation setup Assem...

Page 13: ...set cord into the left side of the console Open the line jack covers and plug one end of the telephone line cords into the telephone line jacks of the console Plug the other end of the telephone line cords into the single line telephone wall jacks as shown above Insert the connector of the power adapter to the power jack on the back of the console Connect the plug head of the power adapter to the ...

Page 14: ...rd has already been plugged into the handset Make sure it is plugged in firmly Plug the other end of the coiled handset cord into the left side of the console Open the line jack covers and plug one end of the telephone line cords into the L1 2 and L3 4 jacks on the back of the console Plug the other end of the telephone line cords into the 2 line telephone wall jacks Insert the connector of the po...

Page 15: ...orded handset aside Use a coin to rotate the handset tab 180 degrees The protruding edge holds the corded handset when the console is mounted on the wall 1 2 Press in the direction indicated by the arrows to release and remove the mounting bracket from the console Low tabletop position High tabletop position 3 Place the corded handset back to the console Plug the small end of the power adapter cor...

Page 16: ... have four single line wall jacks connect the telephone line cords as shown below Option 2 If you have two 2 line wall jacks connect the telephone line cords as shown below Line 1 Line 3 Line 2 Line 4 Line 1 2 Line 3 4 Installation setup Mount your new console optional ...

Page 17: ...wn below Mount the telephone on the mounting plate until it is held securely into position Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch Installation setup Mount your new console optional ...

Page 18: ...he wall Unplug the telephone line cords from the telephone wall jack and the power adapter cord from the electrical outlet 1 2 Place the corded handset aside Use a coin to rotate the handset tab 180 degrees 3 Follow the steps in Console installation on pages 3 5 to install your console for tabletop use Installation setup Mount your new console optional ...

Page 19: ... SKIP 3 Press MENU SELECT or SKIP again to select Register Ext 4 On the deskset press The deskset shows Registering 5 You hear a beep when the registration is successful Both the console and the deskset show Deskset X registered X represents the extension number ranged from 1 to 9 It takes up to 60 seconds to complete the registration 6 Lift the handset If you hear a dial tone the registration was...

Page 20: ...Press or to scroll to Registration then press MENU SELECT or SKIP 3 Press MENU SELECT or SKIP again to select Register Ext 4 On the handset press The handset shows Registering 5 The handset beeps once and begins registering to the console It takes up to 60 seconds to complete the registration There is a beep sound when the registration is successful Both the console and the handset show Handset X ...

Page 21: ...ith available extension numbers starting from 9 in descending order 9 to 1 and they behave as individual stations After registration you have an option to link them with the console deskset or cordless handset As cordless headsets and speakerphones rely on other stations within the system to make outgoing calls linking them with other extensions allows you to make a call handsfree Besides informat...

Page 22: ...ave corded and cordless headsets connected to your console the HEADSET button only controls the corded headset For more details on the operation of the corded headset refer to the user s manual for the corded headset To add a corded headset to the console Register devices to your new console Adding a corded headset optional Lift open and rotate the plastic cover Plug a 2 5 mm headset into the CORD...

Page 23: ... SELECT to move to the time setting Use the dialing keys to enter the hour and minute or press or to increase or decrease the digits then press MENU SELECT Press or to toggle between am and pm then press MENU SELECT Press REPEAT or SKIP to scroll between the hour HH minute MM and am pm If you enter digits larger then 12 in the hour field the system automatically converts to the 12 hour time format...

Page 24: ...n The answering system plays an announcement only and then the call is dropped You can use the default announcement or record your own announcement The caller is prompted to leave a message in the general mailbox which a person at any deskset or handset can review The general mailbox stores incoming messages memos and call conversations see pages 86 88 for more information The system does not resp...

Page 25: ...ECT or SKIP 4 Press or to scroll to Auto attendant then press MENU SELECT or SKIP NOTE The auto attendant settings including number of rings and announcement apply to all lines where the corresponding line mode is activated Number of rings auto attendant Use this feature to set the number of times the system rings before the auto attendant picks up a call When the console is idle press MENU SELECT...

Page 26: ...company We are currently closed If you know any party s extension you may dial it followed by pound key To leave a message at the general mailbox press star key twice Directory announcement If you have many extensions record a separate extension list in the Record directory menu item and reference it in your auto attendant announcement as shown in Sample announcement 1 below If you have only a few...

Page 27: ...rd your announcement 7 Press MENU SELECT again to stop recording You hear the playback of the recording 8 Press or to choose OK to save the recording or choose Change to record again if desired P ress MENU SELECT or SKIP To record a directory announcement Follow steps 1 3 above Press or to choose Record directory then press MENU SELECT or SKIP If you have recorded your own announcement before pres...

Page 28: ...e then press MENU SELECT or SKIP Press REPEAT or SKIP to scroll between the hour HH minute MM and AM PM of start time and end time Press or to increase or decrease the digits and toggle between am and pm You can also press the dialing keys to enter the correct digits If you enter digits larger then 12 in the hour field the system automatically converts to the 12 hour time format 7 Press MENU SELEC...

Page 29: ...Press or to scroll to Ans sys setup then press MENU SELECT or SKIP Press or to scroll to Auto att setup then press MENU SELECT or SKIP Press or to choose Daytime annc or Night time annc then press MENU SELECT or SKIP Press MENU SELECT or SKIP again to choose Default The default announcement plays Press MENU SELECT or SKIP to save the setting To clear the recorded directory announcement When the co...

Page 30: ...nsion the extension announces Extension X is not available to answer your call right now Please leave a message after the tone then you can record a private message in that extension mailbox If the mailbox on the destination extension is on and the Announce only answer mode is selected the system announces Extension X is not available to answer your call right now Please call again later Goodbye P...

Page 31: ...al mailbox No AA calls extension Caller dials extension number Caller enters remote access code Answering system remote access Caller dials twice AA plays user recorded directory announcement Caller dials twice No command entered Call ends AA replays outgoing announcement No command entered after the 2nd replay NOTE Extension mailbox is not available in cordless headsets or speakerphones User pick...

Page 32: ... Line 3 or Line 4 or All lines then press MENU SELECT or SKIP 4 Press MENU SELECT or SKIP again to select Gen MB only NOTE The general mailbox settings including number of rings and announcement apply to all lines where the corresponding line mode is activated Number of rings general mailbox Use this feature to set the number of times the system rings before the general mailbox picks up a call Whe...

Page 33: ...B setup Press or to choose Anncment setup then press MENU SELECT or SKIP The pointer indicates whether the default or user recorded announcement is used currently Press or to scroll to User anncment then press MENU SELECT or SKIP If you have recorded your own announcement before press or to scroll to Change then press MENU SELECT or SKIP 6 Press MENU SELECT to start recording Lift the handset or f...

Page 34: ... SELECT or SKIP The current announcement plays To play and select the default general mailbox announcement When the console is idle press MENU SELECT Press or to scroll to Ans sys setup then press MENU SELECT or SKIP Press MENU SELECT or SKIP to select Gen MB setup Press or to choose Anncment setup then press MENU SELECT or SKIP Press MENU SELECT or SKIP again to choose Default The default announc...

Page 35: ... the setting NOTE The announce only settings including number of rings and announcement apply to all lines where the corresponding line mode is activated Number of rings announce only Use this feature to set the number of times the system rings before the system picks up a call When the console is idle press MENU SELECT Press or to scroll to Ans sys setup then press MENU SELECT or SKIP Press or to...

Page 36: ...ess MENU SELECT or SKIP Press or to scroll to Annc only setup then press MENU SELECT or SKIP Press or to choose Anncment setup then press MENU SELECT or SKIP The pointer indicates whether the default or user recorded announcement is used currently Press or to scroll to User anncment then press MENU SELECT or SKIP If you have recorded your own announcement before press or to scroll to Change then p...

Page 37: ...n press MENU SELECT or SKIP Press or to scroll to Ring group then press MENU SELECT or SKIP Press or to review the ring groups of different line Line 1 Line 4 Press MENU SELECT or SKIP to edit the group member Use the dial pad to press the number of the extension 0 1 2 3 4 5 6 7 8 9 that you want to remove or press the number again to add it back to the ring group The non existing extensions are r...

Page 38: ...o the previous menu To exit without making changes press CANCEL or REPEAT To turn call privacy off during a call During a call you can temporarily change the call privacy setting to allow or disallow other extensions to join the call The original setting is automatically restored after you hang up or resume the call you put on hold While on a call press MENU SELECT Press or to choose Private then ...

Page 39: ...r end will hear the double beep hold tone Release the hold and hold the call again to apply the M O H Music on hold M O H Review and select music on hold source When the console is idle press MENU SELECT Press or to scroll to Music on hold Press MENU SELECT or SKIP Press or to scroll to M O H source then press MENU SELECT or SKIP The default music or tone plays while you press or to highlight a mu...

Page 40: ...or SKIP Press MENU SELECT or SKIP again to select Record M O H Plug one end of the audio cable into the MUSIC ON HOLD jack on the console and plug the other end of the audio cable into the 3 5mm audio output jack on your audio device as shown below When your audio device is ready to play press MENU SELECT on the console You hear the voice prompt Record after the tone Press SELECT when you are done...

Page 41: ...the audio device Place a call to your console Press HOLD on the console to place the call on hold Listen to the music on hold to determine if the volume is desirable If you are want to make adjustments to the volume on the audio device and record the audio again start again with step 1 of Record music or a message using an audio device OR If you get streaming audio from a device and want to make a...

Page 42: ...e or answer a call on the desired line MAIL BOX When in idle mode press to enter the general mailbox menu MESSAGE WAITING indicator Turns on when there are new messages in the general mailbox CALL HISTORY Press to view caller ID information DIRECTORY Press to view directory information DELETE While playing a message press to delete the message While reviewing the call history press to delete an in...

Page 43: ...add another extension or outside line to an existing call FLASH During a call press to answer an incoming call when you receive a call waiting alert HEADSET When a corded headset is connected to the console press to make answer or hang up a call VOL During a call press to adjust the listening volume During message playback press to adjust the playback volume Press to adjust the ringer volume when ...

Page 44: ... to scroll through menu items Press MENU SELECT or press SKIP to select a highlighted menu item Press MENU SELECT to save changes Press CANCEL to cancel an operation exit the menu display or return to the idle screen Getting started Console overview Directory card To write names on the directory card follow the steps mentioned below Write the information on a directory card that comes with the pac...

Page 45: ...w the answering system responds to incoming calls on each line General mailbox for callers to leave messages on the console s general mailbox Auto attendant for directing incoming calls to different extensions Announce only for informing callers that no one is available to answer the call No answer for turning off both the general mailbox and auto attendant Page 15 Ans sys setup Set up the answeri...

Page 46: ...ess headset or speakerphone with any system extensions Addendum sheet Factory reset Reset all settings of the console to the factory default Page 10 Console info View the current console settings Page 48 Table 1 Main menu Press MENU SELECT in idle screen Continued Overview Console overview Menu Description Reference Gen MB setup Set up the console s general mailbox This mode allows callers on a pa...

Page 47: ... mode has to be set to Announce only for the features to function Pages 26 82 Call screening Set whether the console user hears the caller whenever a voice recording is taking place Page 83 Message length Set the maximum duration allowed for any voice messages recorded Page 83 Call intercept Set whether users of other system extensions can intercept and stop a recording in console s general mailbo...

Page 48: ...ne line s next to the COVM indicator Announce only is on for the telephone line below the Annc indicator Auto attendant is on for the telephone line below the AuAt indicator The general mailbox is turned on for the telephone line below the MB indicator On when the console is running on backup battery Mute Microphone is muted Priv Call privacy is on Rec A call is being recorded Conf A conference ca...

Page 49: ...n use Flashes slowly when the telephone line is on hold Flashes quickly when there is an incoming call or a transfer call MESSAGE WAITING Turns on when there are new messages INTERCOM On when the console is on an intercom call Flashes slowly when the console is holding an intercom call Flashes quickly when there is an incoming intercom call MUTE On when the microphone is muted PAGE On when a one t...

Page 50: ...nes When the console is idle press MENU SELECT Press or to scroll to Ringer setting then press MENU SELECT or SKIP Press MENU SELECT or SKIP again to select Ringer volume Press or VOL on the console to adjust the ringer volume Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT OR When the console is idle press VOL to ...

Page 51: ...IP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT Repeat steps 4 6 above to choose ringer tones for other lines if desired 1 2 3 4 5 6 7 Do not disturb DND Use this feature to silence your console When you activate the do not disturb function the icon appears on the console screen You will not receive any paging call and you will not hear ...

Page 52: ...ress MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT Key tone The console is set to beep with each key press If you turn off the key tone there are no beeps when you press keys When the console is idle press MENU SELECT Press or to scroll to Console setup then press MENU SELECT or SKIP Press or to scroll to Key tone then...

Page 53: ... or SKIP again to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT 1 2 3 4 5 Primary line LCD language This feature allows you to change the language used for all screen displays The LCD language settings on the console desksets and cordless handsets are independent By default the language is set to English When the console is idle press MENU S...

Page 54: ...from within your area code the screen displays all 10 digits of the telephone number and when you dial from the call log all 10 digits are dialed If you have more than one area code for your region enter those area codes as local area codes When the console is idle press MENU SELECT Press or to scroll to Console setup then press MENU SELECT or SKIP Press or to scroll to Area codes then press MENU ...

Page 55: ...d a space Press MENU SELECT to save the setting and return to the previous menu To exit without making changes press CANCEL 1 2 3 4 5 Hold reminder When the console holds an outside call or an intercom call for more than three minutes it gives you a double beep every 30 seconds You can set its volume to one of the six levels or mute the hold reminder When the console is idle press MENU SELECT Pres...

Page 56: ...oll to Dial mode then press MENU SELECT or SKIP Press or to scroll to Touch tone or Pulse Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT 1 2 3 4 User support Use this feature to display the VTech website When the console is idle press MENU SELECT Press or to scroll to User support then press MENU SELECT or SKIP Pr...

Page 57: ...le No editing is available in this menu When the console is idle press MENU SELECT Press or to scroll to Console info then press MENU SELECT or SKIP Press or to scroll to the desired setting then press MENU SELECT or SKIP In each individual setting you can press or to browse the last or next setting 1 2 3 4 ...

Page 58: ...when there is an incoming auto attendant transferred call on the corresponding line Flashes quickly when there is an incoming call on the corresponding line Making and ending a call To make a call using the console Lift the handset or press SPEAKER OR To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the handset 2 Wait for a dial tone then enter the telephone ...

Page 59: ...Lift the handset or press SPEAKER to dial OR To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the handset Full duplex speakerphone During a call press SPEAKER to switch between handsfree speakerphone and normal handset use Press SPEAKER again if you are using speakerphone or place the handset on the console to hang up Answering a call Lift the handset or pres...

Page 60: ...VOL to adjust the listening volume Mute Use this feature during a telephone conversation to silence the microphone You can hear the caller but the caller cannot hear you To mute a call Press MUTE When mute is on the MUTE button lights up the screen also displays MUTE To take a call off mute Press MUTE again and resume speaking Temporary tone dialing If you have pulse rotary service only use this f...

Page 61: ... line key LINE 1 LINE 4 of the line being put on hold Music on hold M O H feature is available When you put a call on hold the caller will hear the music you set in the console To change the setting and for more details see Music on hold on pages 30 32 Apart from holding outside lines you can also hold internal intercom calls See page 60 for details NOTES The call privacy setting in Console setup ...

Page 62: ...ss MENU SELECT or SKIP to start recording The recording starts and the screen shows Rec Both the console user and the far end party hear a beep sound NOTE To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call you should start the recording process and then inform the other party that you are recording the call To stop recording Place the co...

Page 63: ...on a call Press CALL HISTORY then press or to scroll to the desired entry Press MENU SELECT to dial the desired number To exit without making changes press CANCEL and continue with the conversation To access the redial list while on a call Press AUTO REDIAL then press or to scroll to the desired entry Press MENU SELECT to dial the desired number To exit without making changes press CANCEL and cont...

Page 64: ...splay the most recently called number Press or to view other recently called numbers Press REPEAT or SKIP to choose Add to DIR then press MENU SELECT 4 The console displays Edit number Use the dialing keys to enter the number up to 32 digits Press DELETE to delete a digit Press and hold DELETE to delete all digits Press REPEAT or SKIP to move the cursor to the left or right Press or to move the cu...

Page 65: ...desired number using the speakerphone When the other party answers you will need to take an action to speak with the other party and stop the auto redial attempts Press MUTE on the console then lift the handset to speak with the other party After a call is placed if the line is busy you will hear a busy tone for a few seconds before the console hangs up The console returns to idle screen and displ...

Page 66: ...onference call 4 If necessary repeat step 2 and step 3 above to invite another external party to join the conference until the maximum capacity is reached Hold an outside call or join a call in progress After establishing the first outside call the party can invite another system extension to join the conference by using intercom Any system extension can also join a call in progress by pressing th...

Page 67: ...me the conference call To talk privately with one internal party Press INTERCOM to talk privately with the person on that extension The external line s is are automatically placed on hold Press CONFERENCE to resume the conference call To drop an outside line P ress MENU SELECT twice to choose End line Press or to choose End Line X X represents the line number that you want to drop Press MENU SELEC...

Page 68: ... entries see Assign a speed dial entry on pages 65 66 you can initiate an intercom by pressing the desired speed dial key 1 When the console is idle press the desired speed dial key or press LOWER followed by the desired speed dial key 2 The console displays Calling XX XX represents the name and extension number of the destination device NOTES If there is only one registered extension pressing INT...

Page 69: ...minder on page 46 The far end party of the held intercom call will hear the music on hold M O H you set in the console To change the setting and for more details see Music on hold on pages 30 32 NOTES You can only hold one pair of intercom call The intercom call on hold is dropped after 15 minutes Handle an intercom call by the general mailbox The console s general mailbox handles unanswered inter...

Page 70: ...ing line key LINE 1 LINE 4 on the console before the destination device answers the call NOTES You cannot transfer or forward a call to any external number without subscription of call forwarding services from your telephone services provider If the mailbox of the destination extension is off the transferred call will only ring five times on the destination extension If the destination extension d...

Page 71: ...outside call is put on hold The destination extension rings and the call is answered You can now announce the call This is an intercom call between the console and the extension Press TRANSFER to transfer the call to the destination extension The console returns to idle NOTE If you decide not to transfer the call and end the intercom call press the corresponding flashing line key LINE 1 LINE 4 to ...

Page 72: ...o talk then you can press and hold PAGE to continue speaking or the destination party can respond NOTES Before the paging call is answered you can cancel the paging by pressing CANCEL You cannot page an extension that is on a call If all four telephone lines are in use the paging feature is not available Make a paging call to multiple extensions Press PAGE on the console when it is idle Press or t...

Page 73: ...aking changes press CANCEL OR Follow steps 1 2 above Press or to select a desired empty group then press MENU SELECT or SKIP Press MENU SELECT to set the group The registered extensions apart from cordless headset and speakerphone display Use the dial pad to press an extension number if you want to add it to the group To remove an extension number press the same number again 5 Press MENU SELECT to...

Page 74: ... registered extension as shown on the directory card Assign a speed dial entry You can assign speed dial entries to dial a number in directory or call an extension If you add a new phone number it will also be saved to directory To copy an entry from directory or select an extension When the console is idle press MENU SELECT Press or to scroll to Speed dial then press MENU SELECT or SKIP The scree...

Page 75: ... part of a dialing sequence Press FLASH and an F appears on the screen 7 Press MENU SELECT to move on to the name The display shows Number already saved if the number is already in the directory Go to the previous step and choose Add from DIR to assign the speed dial entry 8 When the screen displays Enter name use the dialing keys to enter the name up to 24 characters Press DELETE to delete a char...

Page 76: ...e seconds Delete a speed dial entry When the console is idle press MENU SELECT Press or to scroll to Speed dial then press MENU SELECT or SKIP Press the desired speed dial key or press LOWER followed by the desired speed dial key Press DELETE to remove the speed dial entry To exit without making changes press CANCEL or REPEAT NOTES Deleting a speed dial entry will not delete the corresponding entr...

Page 77: ...ators for all the lines Press MENU SELECT or SKIP to execute the command and return to the previous menu To exit without making changes press CANCEL or REPEAT NOTE For information about using your voicemail service contact your telephone service provider for assistance 1 2 3 4 5 COVM central office voicemail If you subscribe to voicemail service with your telephone service provider turn on the COV...

Page 78: ...es and 32 digits for telephone numbers A convenient search feature can help you quickly find and dial numbers page 72 If there are already 100 entries the screen shows Directory full when you try to create a new directory entry You cannot store a new number until you delete one If you try to view the directory when there are no entries the screen displays Directory empty Exit the directory On the ...

Page 79: ...Enter name Use the dialing keys to enter the name up to 24 characters Each time you press a key the character on that key appears When entering a name in the directory the first letter of each word is automatically capitalized Additional key presses produce other characters on that key See the chart below Press DELETE to delete a character Press and hold DELETE to delete all characters Press REPEA...

Page 80: ...ress MENU SELECT to save To exit without making changes press CANCEL to return to the previous menu Review directory entries When the console is idle press DIRECTORY The screen displays the first entry in the directory Press or to browse through the directory Entries appear alphabetically by the first letter in the name Press CANCEL to return to idle mode OR When the console is idle press MENU SEL...

Page 81: ...ch If there is an entry matching the letter you press the directory shows the first name beginning with that letter If there is no entry matching the letter you press the directory shows the next closest entry or the last entry For example if you have the names Jennifer Jessie Kevin and Linda in your directory If you press 5 JKL once you see Jennifer If you press 5 JKL twice you see Kevin If you p...

Page 82: ...ialing keys to enter the number up to 32 digits If you only want to edit the name skip to step 3 Press DELETE to delete a digit Press and hold DELETE to delete all digits Press REPEAT or SKIP to move the cursor to the left or right Press or to move the cursor to the beginning or end You can store the flash signal required by some special services as part of a dialing sequence Press FLASH and an F ...

Page 83: ...change telephone service to use this feature Contact your telephone service provider if You have both caller ID and call waiting but as separate services you might need to combine these services You only have caller ID service or only call waiting service You do not subscribe to caller ID or call waiting services There are fees for caller ID services In addition services may not be available in al...

Page 84: ... copy the caller s name and number into your directory or speed dial memory The time and date of the call and the caller s name and telephone number are included in the display Caller ID information appears on the screen as the telephone rings the caller hangs up the call has been answered at another extension or until the call ends If you subscribe to caller ID service this phone automatically re...

Page 85: ...aller ID log by pressing CALL HISTORY the screen shows XX Missed call s All new or missed entries are counted as new calls Each time you review a call history entry with the icon New the missed calls message goes away Review the caller ID information When the console is idle press CALL HISTORY The console displays XX Missed calls Press or to review the caller ID information The caller ID entries a...

Page 86: ...n the call history While reviewing the call history press pound key repeatedly on the console to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory Dial a call history entry When in the caller ID history press or to browse the number you wish to call Lift the handset or press SPEAKER OR To override automatic line select...

Page 87: ...o move the cursor to the left or right Press or to move the cursor to the beginning or end Press 0 to add a space 4 Press MENU SELECT to save To exit without making changes press CANCEL NOTE You will need to change how a caller ID number is dialed if the entry does not appear in the correct format Caller ID numbers might appear with an area code that is not necessary for local calls or without a 1...

Page 88: ...ther information or no information shows for various reasons On screen message Reason The number has been set as private The name has been set as private Both the name and number have been set as private The number has been set as out of area The name has been set as out of area Both the name and number have been set as out of area ...

Page 89: ...our telephone service provider To use your voicemail service rather than the answering system turn off the answering system for that telephone line see Set Line mode on page 15 for more information To use the answering system rather than the voicemail service contact your telephone service provider to deactivate the voicemail service Use your telephone answering system and voicemail together by se...

Page 90: ... 180 minutes and the maximum number of messages for is 150 for general mailbox and 99 for each of the extension mailbox The actual recording time depends on individual message characteristics Individual messages can be up to three minutes Messages remain available for review until you delete them If the system memory is full the screen displays Memory full and you cannot record new messages until ...

Page 91: ...r to scroll to User anncment then press MENU SELECT or SKIP The current announcement plays To play and select the default announce only announcement When the console is idle press MENU SELECT Press or to scroll to Ans sys setup then press MENU SELECT or SKIP Press or to scroll to Annc only setup then press MENU SELECT or SKIP Press or to choose Anncment setup then press MENU SELECT or SKIP Press M...

Page 92: ...or to choose On or Off Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT Message length Use this feature to set the maximum length of each recorded message The caller can record a message up to that specific time period When the console is idle press MENU SELECT Press or to scroll to Ans sys setup then press MENU SEL...

Page 93: ...etting and return to the previous menu To exit without making changes press CANCEL or REPEAT Set remote access code Use this code to select a three digit number to allow remote access of the answering system from another telephone You can change the code to any number from 000 999 This code is 000 by default When the console is idle press MENU SELECT Press or to scroll to Ans sys setup then press ...

Page 94: ...ss CANCEL or REPEAT NOTE You can press any keys on the console to temporarily silence the message alert tone when it is playing The message alert tone resumes when a new message is recorded Voice language This feature allows you to change the language of voice prompts used in the console and all registered desksets and cordless handsets By default the voice language is set to English When the cons...

Page 95: ...turn this feature on or off see Call intercept on page 84 Message playback From the console you can play the messages in the general mailbox You can choose to play the new or old messages When the playback begins the total number of messages is announced Before each message the system announces the date and time of the recording before playing each message After the last message you hear End of th...

Page 96: ... previous message Press DELETE after the date and time announcement to delete the message The system announces Message deleted Lift the corded handset to listen to the message playback through the handset earpiece Press SPEAKER to switch back to speakerphone Transfer messages When a message is playing you can transfer the message to a desired extension When a message is playing on the console Pres...

Page 97: ...SELECT or SKIP Press or to scroll to a desired extension then press MENU SELECT or SKIP Press MENU SELECT to start recording Lift the corded handset or face the console to record your memo Press MENU SELECT again to stop recording You hear the playback of the recording Press or to choose OK to save the recording or choose Change to record again if desired Press MENU SELECT or SKIP NOTES Memos deli...

Page 98: ...s to delete all old messages in the general mailbox 3 Press to delete the current message during playback 4 Press to repeat the current message during playback Within five seconds of message playback press 4 again to listen to the previous message during playback 5 Press to stop and return to the remote commands during playback 6 Press to skip the current message during playback 8 Press to transfe...

Page 99: ...nsion s during deregistration Do not power off the console during this period The cordless deskset is deregistered from the telephone system The cordless deskset registration is successful There are no directory entries The directory is full You cannot save new entries unless you delete some current entries You have just ended a call The destination extension is on an intercom call The cordless ha...

Page 100: ...d cannot barge in a line You cannot barge in an established conference call The extension on the desired line is holding an intercom call You cannot barge in it at the moment The telephone line X is in use There is an incoming call from Line X The console is transferring a call to a system extension The console cordless deskset or handset is holding a call You cannot change review record or change...

Page 101: ...ng to complete deregistering all extensions The console is resetting to default settings Do not power off the console during this period The redial list is empty The console is registering a cordless deskset handset headset or speakerphone Registration of a cordless deskset handset headset or speakerphone is failed The telephone system is in use You cannot deregister any extension at the moment Th...

Page 102: ...t there are couple of locations where the signal from the console can t reach Is there a way to work around this There is no range booster available for this CM series Is it possible to install a credit card machine with this phone How about a fax machine This console does not have AUX ports nor DATA ports Also it cannot determine a voice to a fax call You need to have a separate wall outlet to co...

Page 103: ...s such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices You may need to purchase four AA alkaline batteries as backup battery to make the console work in the event of a power failure Please refer to Backup battery installation on page 2 in this user s manual I cannot get a di...

Page 104: ...Ring group on page 28 for more details Test a working telephone at the telephone jack If another telephone has the same problem contact your telephone service provider Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices The telephone line cord migh...

Page 105: ... or use a different surge protector Relocate your telephone to a higher location The telephone might have better reception in a high area If the other telephones in your building are having the same problem contact your telephone service provider Top questions for features I hear other calls while using my telephone Make sure the Call privacy feature is set to On If this feature is set to Off the ...

Page 106: ...re not recognized The auto attendant might not detect the callers commands when the announcement plays Wait until the announcement is over before entering the code There might be interference on the telephone line callers are using Press the dial pad keys firmly when dialing How a I customize the Music on hold M O H that the callers will hear when a call is placed on hold There are three ways to d...

Page 107: ...designated for single line usage The rollover function doesn t work when I connected to the new call during a call CM18445 AM18447 doesn t have this function Please contact your telephone service provider for subcription and the procedures of the service How to forward transfer a call to my personal cell number CM18445 AM18447 doesn t have this function Please contact your telephone service provid...

Page 108: ...e responding normally do the following in the order listed Disconnect the power from the console Wait a few minutes Connect power to the console Wait for the console to synchronize its connection This will take at least one minute to finish 1 2 3 4 Frequently asked questions ...

Page 109: ...ms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone Your console has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of any kind Remember t...

Page 110: ...Do not use liquids or aerosol sprays for cleaning If the product comes in contact with any liquid unplug any line or power cord immediately Do not plug the product back in until it has dried thoroughly Avoid placing the telephone system in places with extreme temperature direct sunlight or other electrical devices Protect your phone from moisture dust corrosive liquids and fumes Install this produ...

Page 111: ...ween portable wireless telephones and implanted cardiac pacemakers Supported by the U S Food and Drug Administration WTR recommends to physicians that Pacemaker patients Should keep wireless telephones at least six inches from the pacemaker Should NOT place wireless telephones directly over the pacemaker such as in a breast pocket when it is turned ON Should use the wireless telephone at the ear o...

Page 112: ...his equipment is causing harm to the telephone network the telephone service provider may temporarily discontinue your telephone service The telephone service provider is required to notify you before interrupting service If advance notice is not practical you will be notified as soon as possible You will be given the opportunity to correct the problem and the telephone service provider is require...

Page 113: ...equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Pri...

Page 114: ...urs aérosol de nettoyage Si le produit entre en contact avec du liquide débranchez immédiatement le fil téléphonique ou le cordon d alimentation Ne rebranchez pas le produit avant qu il soit complètement sec Évitez d installer le système téléphonique dans les endroits soumis à une température extrême à la lumière directe du soleil ou à proximité immédiate d autres appareils électriques ou électron...

Page 115: ...rtatifs et les stimulateurs cardiaques implantés dans l organisme Appuyée par l Administration des aliments et drogues FDA des États unis la firme WTR recommande aux médecins Avis aux détenteurs de stimulateurs cardiaques Ils doivent tenir le téléphone sans fil à une distance d au moins six pouces du stimulateur cardiaque Ils ne doivent PAS placer le téléphone sans fil directement sur le stimulate...

Page 116: ... PRODUCT extends for TWO 2 YEARS from the date of purchase If VTech repairs or replaces a materially defective PRODUCT under the terms of this limited warranty this limited warranty also applies to repaired or replacement PRODUCT for a period of either a 90 days from the date the repaired or replacement PRODUCT is shipped to you or b the time remaining on the original two year limited warranty whi...

Page 117: ...RODUCT model and the date of purchase or receipt and Provide your name complete and correct mailing address and telephone number 7 Other limitations This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this PRODUCT VTech provides no other warranties for this PRODUCT The warranty exclusively describes all of VT...

Page 118: ... adapter output 6VDC 800mA Backup batteries Four 1 5V AA size alkaline batteries Headset jack 2 5mm 32 150ohm Operation with backup batteries Operating time Talk time corded handset earpiece Up to 4 8 hours Talk time console speakerphone Up to 3 9 hours Standby Up to 5 hours Operating times vary depending on your actual use and the age of the battery ...

Page 119: ... screening 83 86 Call transfer 61 62 Call waiting 51 74 Capacity 69 81 Cardiac pacemakers 102 Central office voicemail COVM on or off 68 reset 68 Chain dialing 54 Conference call 57 58 Console info 48 D Date 14 Default announcement 17 20 25 82 music 30 Deliver a memo 88 Deskset registration 10 Dialing options 77 Dial mode 47 Directory 69 73 Directory card 35 Display dial 73 E End a conference call...

Page 120: ... hook dialing predialing 50 Operation 49 69 Overview 33 38 P Pacemaker patients 102 Paging 63 64 Phonebook directory 69 73 Predialing 50 Primary line 44 Privacy 29 Pulse dialing 47 R Record a call 53 Recording time 83 Redial 55 56 Remaining time 88 Remote access 89 Rename console 46 48 Review call history 76 Review directory 71 Ringer Volume 41 Ring group 28 S Search by name 72 Search for a contac...

Page 121: ...112 Index Two way communication 63 Two way recording 102 U User support 47 V Voicemail COVM 68 Volume 41 51 Volume control 51 W Wall installation 6 8 Website 47 ...

Page 122: ... Limited Specifications are subject to change without notice 2017 VTech Communications Inc All rights reserved 06 17 CM18445 AM18447_CIB_V4 0 Document order number 91 008469 040 100 Designed to fit you home And your life Source of music files for the Music on hold feature FreeMusicArchive org Used under open license ...

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