voptech VPX-100, User Manual, Page: 42 / 93

Item Explanation
Queue Number Define an extension number to identify the queue.
Label Define the label for the queue.
Ring Strategy RingAll--Ring all available agents until one answers( default)
RoundRobin – Starting with the first agent, ring the extension of each agent in turn until
the call is answered.
LeastRecent – ring the extension of the Agent who has least recently received a call
FewestCalls – ring the extension of the Agent who has taken the fewest number of calls.
Random – ring the extension of a random Agent.
RRmemory -- RoundRobin with Memory, like RoundRobin above, except instead of the
next call starting with the first agent, the system remembers which extension was was
called last and begins the round robin with the next agent .
Agent Check each agent that is to be a member of this specific Call Center Queue.
Reference: