Volvo MY18, Manual

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6
Assistance with Volvo On Call
Volvo On Call can provide extra security and
assistance in the event of a flat tire, breakdown,
accident, etc.
Volvo On Call not only offers extra comfort and
control via the app, but also a number of assis-
tance services via the
SOS
and
ON CALL
button
in the ceiling, such as emergency assistance in
the event of an accident, theft notification, help
during a trip and remote unlock.
Related information
•
Automatic Crash Notification with Volvo On
Call (p. 6)
•
Emergency assistance with Volvo On Call
(p. 7)
•
Help during a trip with Volvo On Call
(p. 7)
•
Remote Door Unlock and Remote Door Lock
with Volvo On Call (p. 8)
•
Theft notification with Volvo On Call (p. 9)
•
Remote immobilizer with Volvo On Call
(p. 9)
•
Comfort and control with the Volvo On Call
app (p. 5)
•
Phone number to the Volvo On Call cus-
tomer service center (p. 12)
Automatic Crash Notification with
Volvo On Call
In the event of a collision, the vehicle can auto-
matically notify the Volvo On Call customer serv-
ice center, or the nearest emergency service
center, which can then summon emergency
assistance.
Volvo On Call Customer service center
If the vehicle's safety system is triggered, e.g. in
an accident in which the activation level is
reached for the belt tensioners or airbags, a sig-
nal will be automatically sent to the Volvo On Call
customer service center. The following will occur:
1. A message, including the vehicle's location,
is automatically sent from the vehicle to the
Volvo On Call customer service center.
2. The Volvo On Call customer service center
will then attempt to establish voice contact
with the driver to determine the extent of the
accident and the need for assistance.
3. The Volvo On Call customer service center
will then contact the appropriate emergency
service (police, ambulance, tow truck, etc.).
If voice contact cannot be established, the Volvo
On Call customer service center will contact
emergency services for appropriate action.
Emergency number
When the collision alarm has been activated, the
system will attempt to establish contact with the
country's Volvo On Call customer service center.
If this is not possible, the call will go directly to
the emergency phone number for the country/
region in which the vehicle is currently located.
Related information
•
Volvo On Call (p. 4)
•
Emergency assistance with Volvo On Call
(p. 7)
•
Help during a trip with Volvo On Call
(p. 7)
•
Remote Door Unlock and Remote Door Lock
with Volvo On Call (p. 8)
•
Theft notification with Volvo On Call (p. 9)
•
Remote immobilizer with Volvo On Call
(p. 9)
•
Volvo On Call abroad (p. 11)
2 Vehicles without a parking heater can only have ventilation, not passenger compartment heating.