Volvo MY18, Manual

Page: 10 / 22

8
•
Remote immobilizer with Volvo On Call
(p. 9)
•
Volvo On Call abroad (p. 11)
Remote Door Unlock and Remote
Door Lock with Volvo On Call
The vehicle can be remotely unlocked via the
Volvo On Call customer service center. It can
also be locked and unlocked using the
Volvo
On Call app .
Remote unlock via the Volvo On Call
customer service center
If the vehicle's remote key has been lost or
locked in the vehicle, the doors can be unlocked
remotely within 5 days with assistance from the
Volvo On Call customer service center after the
owner's identity has been verified by his/her PIN
code. Upon agreement with the owner, the Volvo
On Call customer service center can then
remotely unlock the vehicle.
1. Contact the Volvo On Call customer service
center using the Volvo On Call app (or call by
phone).
2. After confirming that the caller requesting
the remote unlock is the vehicle owner or
another authorized person by verifying the
PIN code, the Volvo On Call customer service
center will send a signal to unlock the vehi-
cle.
3. Press lightly on the rubberized pressure plate
on the underside of the trunk lid/tailgate
handle to unlock the vehicle.
> All doors can now be opened normally.
NOTE
If the rubberized pressure plate on the trunk
lid/tailgate is not pressed within the time set
by the Volvo On Call customer service center,
the vehicle will be relocked.
NOTE
If the vehicle is in a parking garage or similar
enclosed area, the remote unlock function
may be limited due to poor signal reception.
Locking/unlocking using the app
The status of all doors and windows will be dis-
played. The driver can remotely lock and unlock
the vehicle for up to five days after the vehicle
has been locked. For security reasons, your Volvo
ID password is required to unlock your vehicle
using the Volvo On Call app.
Related information
•
Comfort and control with the Volvo On Call
app (p. 5)
•
Phone number to the Volvo On Call cus-
tomer service center (p. 12)