Volvo MY18, Manual

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15
Volvo On Call PIN code
The PIN code is used for security reasons to
verify that a person is authorized to use Volvo
On Call services in a particular vehicle.
The four-digit PIN code, which is sent to the vehi-
cle owner when the retailer activated the sub-
scription, is used for security purposes to identify
persons authorized to use certain Volvo On Call
services such as remote door unlock via the
Volvo On Call customer service center
4
or to cre-
ate an account for the Volvo On Callapp.
If you have forgotten or want to change
your PIN code
If the PIN code has been forgotten or needs to
be changed (e.g. when buying a used car with
Volvo On Call) contact
•
a dealer or
•
Volvo On Call service center
4
via the
ON
CALL
button,
Volvo On Call app
or a normal
phone call.
The new code is sent to the car owner.
If an incorrect PIN code has been
entered in the app multiple times
If an incorrect PIN code has been entered incor-
rectly 10 times in a row, the account will be
locked. To use the app again, a new PIN code
must be selected and a new app account created
following the same process used to create the
previous app account.
Related information
•
Volvo On Call (p. 4)
•
Getting started with Volvo On Call (p. 5)
•
Remote Door Unlock and Remote Door Lock
with Volvo On Call (p. 8)
•
Comfort and control with the Volvo On Call
app (p. 5)
•
Change vehicle owner with Volvo On Call
(p. 15)
Change vehicle owner with Volvo
On Call
If the vehicle changes owners, it is important to
cancel the Volvo On Call service.
Canceling the Volvo On Call service
If the vehicle changes owners, contact your Volvo
retailer to cancel the service. The retailer will can-
cel the subscription and erase the service history.
The service can also be canceled using the Volvo
On Call app.
If the vehicle changes owners, it is important to
reset all personal settings and user data in the
vehicle to the original factory defaults. This is
done via the Settings menu in the center display.
Starting the Volvo On Call service
If you purchase a previously owned vehicle with
Volvo On Call:
The new owner should contact his/her Volvo
retailer to transfer the remaining time on the sub-
scription to the new owner. All contact details
must be updated for Volvo On Call to function
and to ensure the previous owner is no longer
authorized to use Volvo On Call services in the
vehicle. The new owner will be given a personal
four-digit PIN code, which is required to identify
the owner (or another authorized person) and
verify authorized access to certain services.
4 Does not apply to type B Volvo On Call markets.