Volvo MY18, Manual

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ber, type of service and the duration of the
service.
•
When information about a specific Volvo On
Call-related event is automatically transmit-
ted from the vehicle. A message of this type
contains: the vehicle identification number
(VIN), time when the service is used, type of
service, if airbags have been triggered, if the
seat belt tensioners have been triggered,
current fuel level, current temperature inside
and outside the vehicle, whether the doors
are locked and windows are closed and the
vehicle's last six locations, including speed
and direction.
•
Other information associated with the
owner/driver, such as telephone calls with
people in the vehicle, the customer service
center that provided the service and notes
made by the customer service operator.
Access to my personal information
Volvo uses subcontractors in order to provide the
service. These subcontractors work on behalf of
Volvo and may only process personal data to the
extent required in order to provide the service. All
sub-contractors are bound by agreements requir-
ing them to observe strict confidentiality and to
treat personal details in accordance with applica-
ble legislation.
Deleting personal information
The personal details required to provide the Volvo
On Call service are stored during the subscription
period and thereafter for as long as necessary in
order for Volvo to fulfill its obligations according
to legislation and other regulations. Information
generated during events covered by the Volvo On
Call service is deleted three months after an
event has occurred.
Corrections and register extracts
Private persons have the right to request correc-
tions of incorrect information and to obtain an
extract showing the personal information that has
been processed. Requests for extracts from the
register must be submitted in writing and signed
by the applicant and include name, address and
customer number. The request should be sent to:
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive,
P.O. Box 914
Rockleigh, New Jersey 07647
Phone: 1-800-458-1552
Volvo Car Canada Ltd.
Customer Care Centre
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
Phone: 1-800-663-8255
Consent to gather personal information
By activating a Volvo On Call subscription in
accordance with the instructions in this docu-
ment, the user agrees to the collection of Volvo
On Call-related personal information.
Related information
•
Volvo On Call (p. 4)