Vodavi NomadIP, User Manual

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Applications Showcase
46
December, 2005 Vodavi Telenium IP Product Guide
mobility ▪ presence ▪ collaboration ▪ convergence
Call Center with Automatic Call Distribution
Generation three introduces a robust set of Automatic Call Distribution (ACD)
features:
Multiple supervisor support
ACD agent id login/logout
Forced agent login/logout
ACD group name
ACD group call pick-up
ACD group mail box
ACD calls in queue message
Auto UCD-unavailable service
ACD calls in queue display
ACD calls in queue page alert
ACD wrap-up button
ACD agent unavailable & reason codes
Call qualifier codes
Zap tone
ACD agent primary/secondary login
Supervisor one touch
Call center supervisor and reporting
Caller entered caller ID
Discovery ACD Manager call center
management and reporting
Empower your call center agents with the best ACD features available from Vodavi.
App Note:
Empower your call center managers with the
award-winning Discovery Manager product.
See next page.