Vodavi NomadIP User Manual Download

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What’s New in Generation Three

105

December, 2005

Vodavi Telenium

Product Guide

mobility

▪

presence

▪

collaboration

▪

convergence

All new phone models feature:

2.5mm headset jack

2nd LAN port

POE 802.3af-compliant

option to power via wall AC adaptor or POE

backlit display (blue)

full duplex speakerphone

New DSS console features

2nd LAN port

POE 802.3af-compliant

option to power via wall AC adaptor or POE

New items in PathFinder

One-touch record

Forward-Rewind through message while listening

Add a range of mailboxes

Mailbox cascading

Multiple mailbox appearances per station

New Telenium

administration features:

Web server IP port is now settable

Web admin password encryption supported

Can record a MOH file in the system – no external MOH source required!

Offline database editing tool

Remarks fields in Remote Device Table and system device table

Fractional CO gateway usage: VOIME-T1-PRI

Pre-programmed registration of devices while auto-registration switch is off

Web-based management of multiple stations for attendants/supervisors

Summary of Contents for NomadIP

Page 1: ...P N 3850 00...

Page 2: ......

Page 3: ...n to the Public Switched Telephone Network for emergency dialing This information is considered accurate as of the date of printing but is subject to change without notice TeleniumIP OneLook ChalkTalk...

Page 4: ......

Page 5: ...ension 43 Hot Desk 45 Call Center with Automatic Call Distribution 46 Discovery Manager 47 ezAttendant with Centralized Attendant service 52 Sales Process Application based Selling 57 General Benefit...

Page 6: ...he following documents are provided in Adobe PDF format This guide TeleniumIP Product Brochure Quick Reference cards for IP7000 phones Technical documentation As well as the following files Product lo...

Page 7: ...Introduction...

Page 8: ......

Page 9: ...to customers Convergence Is Here and It Offers More In the same way that digital key systems and digital PBXs replaced analog systems network based IP telephony systems are replacing digital systems...

Page 10: ...pany can deploy the types of features and solutions which used to be available only to companies with large enterprise budgets The Vodavi Commitment to IP Technology Telenium IP offers an extensive fe...

Page 11: ...ry Recognition Most recently TeleniumIP was recognized as a 2004 Communications Solutions Magazine Product of the Year Vodavi is also proud to have received the Product of the Year award for 2002 from...

Page 12: ...venience of your TeleniumIP desk phone All with a single extension and mailbox Add a full featured NomadSP soft phone for Windows to your laptop for when you work at home and you will not have to give...

Page 13: ...ations to know at a glance when they are on the phone The distance does not matter Convergence The convergence of multiple technologies onto a single IP infrastructure offers you the chance to use new...

Page 14: ...I D...

Page 15: ...TeleniumIP Communications Infrastructure...

Page 16: ......

Page 17: ...he TeleniumIP system performs its job by exchanging signals and voice paths over a Fast Ethernet network The backplane is one or more LAN switches Power over Ethernet PoE is supported for TeleniumIP p...

Page 18: ...onnections to the LAN are utilized in place of running additional wire pairs for single line fax machines and phones Highlights of the options offered by TeleniumIP s distributed architecture Centrali...

Page 19: ...telephone with eight programmable flex buttons 2x24 Yes Yes None 8 Yes Yes Yes IP7024D Executive display phone with 24 flex buttons soft keys navigation pad 3x24 Yes Yes 3 24 Yes Yes Yes IP7024LD Pre...

Page 20: ...complication Use the Linked Station feature to share your desk phone s extension with the NomadIP One contact number one voice mailbox freedom to roam Like all of the TeleniumIP endpoints NomadIP supp...

Page 21: ...ing channels means that linking to a small regional office can often be done without expensive expansion cards Networking Module Application Add this module to provide an additional 24 channels of ext...

Page 22: ...rts 24 T1 or 23 ISDN PRI lines Benefits Auto configures to TeleniumIP system plug and play Add as many as needed up to system CO line capacity limits Line count may be reduced in the case of fractiona...

Page 23: ...rinter WAN failover to PSTN power out failover to PSTN music on hold port for local calls Web based administration and programming Benefits The module s telephony resources belong to the TeleniumIP sy...

Page 24: ...cooling fan for power box and overload protection for gateway power supplies Benefits Avoid excessive dust damage and tampering Passive backplane provides grounding for all modules once cabinet is gro...

Page 25: ...ternal page output BGM MOH input alarm relays and power fail transfer relays Networking Module VOIME Voice over IP networking module adds 24 channels of external communications for networking or remot...

Page 26: ......

Page 27: ...Applications Showcase...

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Page 29: ...r a one pound package Shall I place a few at the front counter for when you get here Not only was the customer not placed on hold the manager was able to talk with her the entire time and suggest addi...

Page 30: ...mfortable USB headset to take calls on the company s TeleniumIP system Benefits Reduced Clutter Since NomadSP resides on her PC there is no need for an additional phone set on the desk in her home off...

Page 31: ...or Remote mode 24 Flexible buttons Automatic database synchronization Phone Book Database import export MS Outlook GoldMine ACT Excel Scheduled Dial User call log Short Message text Service Voice Reco...

Page 32: ...00 USB headset w microphone System Capacity TeleniumIP can support as many NomadSP endpoints as needed up to the maximum station count for the system 70 MFIM 250 MFIME A NomadSP in Remote mode will ut...

Page 33: ...ng Phone book import from contacts database Personal Dialer Benefits All of the features of a TeleniumIP desk phone and more NomadSP is a full featured software based TeleniumIP phone A complete telep...

Page 34: ...le Short Message Service station to station Benefits Cost effective way to add voice to a secure VPN Since the NomadSP program resides on a client s Windows computer a software based VPN client can be...

Page 35: ...itive promotions Luis and Anna therefore need to crunch sales reports inventory reports and data from competitors every month for several hours In the past they did this by having either Luis fly to C...

Page 36: ...mode additional networking VoIP channels will be needed What s included 1 CD ROM including NomadVP software and User s Guide 1 license code for unlocking a NomadVP seat on the TeleniumIP system System...

Page 37: ...ows desktop application with your associate while on the call Note TeleniumIP devices when used outside of the system s Local Area Network do not support automatic 9 1 1 emergency location requirement...

Page 38: ...y the desks of agents to assist in their training As she does this she keeps an eye on the shift schedules on her PDA While out on the floor she has her internal calls forwarded to the PDA s extension...

Page 39: ...cost control over their monthly calling charges Using the networking functions of the TeleniumIP the company can minimize long distance charges by routing all calls between locations over their priva...

Page 40: ...xtension Centralized Attendant Station CAS Call An Attendant call from any node can be routed to the centralized Attendant This call will be queued when all centralized Attendants are busy DID Routing...

Page 41: ...etwork Conference A call to a station on one node is able to conference in a party on another node A Network Conference can include up to three stations on the network Network Transfer A station user...

Page 42: ...es as well as a Customer Call Routing menu The CCR function routes incoming calls based on DTMF input from the caller Application Customer Call Routing In the example above Routing Table Index 1 is pr...

Page 43: ...re resources One WAN connection RJ 45 10 100 Ethernet port Auto MDI MDIX switching One PC connection port RJ 45 10 100 Ethernet port One IP phone connection port RJ 45 10 100 Ethernet port Power Over...

Page 44: ...s these three resources Dial tone is provided to the IP phone and the SLT device by the Remote Gateway not the TeleniumIP system What happens when the network connection is down can t reach the Teleni...

Page 45: ...sent into voice mail Using the Mobile Extension feature the project manager can be contacted instantly when a caller reaches her station whether she is at his desk down the hall or out of the office...

Page 46: ...hroughout the day Professional image Outbound calls from your cell phone appear as if they are coming from inside the company s TeleniumIP system Mobility Be in the office when you want no matter wher...

Page 47: ...s can be assigned as Cold Stations allowing users agents to log in as needed The cold station will become active and will take on the attributes defined for the agent s station number When the user lo...

Page 48: ...p mail box ACD calls in queue message Auto UCD unavailable service ACD calls in queue display ACD calls in queue page alert ACD wrap up button ACD agent unavailable reason codes Call qualifier codes Z...

Page 49: ...customer service Essentially it integrates the many facets of your business ensuring managers have up to the minute information needed for effective decision making An extensive set of user configura...

Page 50: ...information you need in typical formats Each report can then be set up to display only the information needed There are also over 30 reporting events which can be mixed and matched to create special r...

Page 51: ...have been combined to provide a management product that is both flexible and easy to use The main components of Discovery Manager are Discovery Manager Real Time Screen Discovery Manager Historical Re...

Page 52: ...Applications Showcase 50 December 2005 Vodavi TeleniumIP Product Guide mobility presence collaboration convergence Example converged voice data network with Discovery Manager Server...

Page 53: ...nt Statistics Window Agent Status Window Calls In Queue Graph Window DID Group Statistics Window DID Statistics Window Extension Group Statistics Window Extension Statistics Window Extension Status Wi...

Page 54: ...a distributed seamless network solution They chose the networked TeleniumIP solution This company was able to address the requirement without adding administrative staff at the remote sites by using a...

Page 55: ...one NomadSP Phone or ezAttendant The ezAttendant user can select recipients from the ezAttendant databases Phone Book Log View or System Speed Dial or with the Keypad popup window dial a number for ad...

Page 56: ...lti site offices Accounting Graphic arts developer Application developer Project manager Team leader NomadPDA Phone Call center supervisor or trainer Inventory specialist Factory foreman Road warrior...

Page 57: ...Application Based Selling...

Page 58: ......

Page 59: ...e battlefield is littered with other competitive threats and market pressures but discovering the customer s key trigger points can make all the difference To achieve this let s begin to build a solid...

Page 60: ...books brochures and magazines with approximately 65 employees nationwide It is headquartered in Chicago IL with two other locations for printing and order fulfillment in Hanover NJ and Fresno CA respe...

Page 61: ...I need to learn as much as possible about MiniVoice Publishing Group This will help us make certain we recommend the best solution for your business b Next we need to talk about the criteria you will...

Page 62: ...ales rep should use this to correlate with the overall telephone system benefits When he makes his sales pitch it should highlight how the feature set can assist in these areas 4 Tell me about your co...

Page 63: ...ng Currently he is unable to track call traffic Recommend the Discovery Manager product to automate a lot of this work Having a better understanding of his peak times can assist with staffing and make...

Page 64: ...to assess the competitive landscape This better prepares you to overcome customer objections Having a sound understanding of the other manufacturers refer to the competitive section helps to overcome...

Page 65: ...hard drive like a PC based system which makes it more reliable Also if he has used TDM switches in the past note the similarities in following this type of reliable architecture C A system that your o...

Page 66: ...box to use the same desk phone Each user logs in to make receive calls and can access their own voice mail and other features For example sales personnel who visit the office infrequently can use this...

Page 67: ...ell the specific benefits of these products 18 Do any of your employees perhaps members of your Sales team travel extensively around the country Yes our Sales people travel quite a bit and so do I Pro...

Page 68: ...I would say the average order is 45K Apply this answer to question 24 This ties in with his ability to track abandoned calls Every missed call could equate to a potential revenue loss of 45K 22 What...

Page 69: ...uipment Might indicate reluctance to spend money on technology New equipment Might indicate awareness of new technology and willingness to spend Cubicles Indication of potential telephone users Therap...

Page 70: ...resno 900 5270 4280 Changes proposed as part of a total solution 1 Voice tie lines eliminated in favor of VoIP calls between offices 2 Data connections increased in order to add voice to the data link...

Page 71: ...The Vodavi Difference...

Page 72: ......

Page 73: ...in creating some of the industry s most feature rich systems at great prices This has resulted in a culture that develops communications solutions with enterprise class features that are affordable t...

Page 74: ...telephones this cost is often balanced or even exceeded by another cost savings combining data and voice traffic on a shared LAN infrastructure In a new building installation the number of cabling run...

Page 75: ...fraud call redirection and social engineering of account codes A properly designed network in which any access from the outside is secured by firewalls and controlled by VPN connections is needed A c...

Page 76: ...gies so it is immature False TeleniumIP communications is based on well established network and telecommunications technologies Here are some examples First of all IP phones and gateway modules on the...

Page 77: ...Technical Data...

Page 78: ......

Page 79: ...oups 72 10 Executive Secretary pairs 36 2 External Control Relays 4 2 External Page Zones 2 10 Internal Page Zones 35 10 48 digits Last Number Redial 10 48 digits 2 Music Source Inputs 2 4 Power Fail...

Page 80: ...of Service IP ToS tagging DiffServ pre tagging Remote Management HTTP WAN authentication PPOE File upload FTP HTTP Auto configuration DHCP client Power over Ethernet IEEE 802 3af except RSGM Address T...

Page 81: ...e and DHCP server up to 50 internal clients on its LAN interface NAPT Phones supported behind NAT NAPT devices Router in RSGM provides NAT NAPT support so that all clients can use private addressing H...

Page 82: ...of bandwidth taken by VoIP calls depends on the amount of conversation passing between the calling parties The figures below represent a constant packet data stream from constant audio on both sides...

Page 83: ...Communication Rx Tx Bandwidth bps 87 20 kbps x 2 174 40 kbps For One Way 10 msec Packetization Bandwidth bps 58 80 x 100 x 8 110400 110 40 kbps G 723 1 High Rate 6 4 kbps with 30msec Packetization Tel...

Page 84: ...5 26 kbps For Two Way Communication Rx Tx Bandwidth bps 42 11 kbps x 2 84 22 kbps Full picture frame will be sent as multiple packets because it is larger than the maximum possible RTP payload size Pa...

Page 85: ...access to the LAN Is there UPS protected power in the place where the system will be located Note the capacity of UPS equipment if existing Is PoE desired or required Are there strong opinions about...

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Page 87: ...PathFinderIP...

Page 88: ......

Page 89: ...l just like TeleniumIP Standard Voice Processing Features Auto Attendant Broadcast Messages to all mailboxes Call Forward Company Directory Confirmation on message delivery Pager Notification Date Tim...

Page 90: ...s PathFinderIP is available in eight twelve or sixteen ports Optional Module OneLook Unified Messaging Vodavi OneLook Includes Voice messages in your email inbox Fax mail in your email box Email to vo...

Page 91: ...clude No action required on the user s part Just log into your PC and when you open email your voice messages faxes are already there waiting for you Access voice messages anywhere you access your ema...

Page 92: ...you open email your voice messages faxes are already there waiting for you Access voice and fax messages in your email box Conditions The client PC must be able to reach the PathFinderIP over the net...

Page 93: ...ion required on the user s part Just log into your PC and when you open email your voice messages faxes are already there waiting for you Access voice and fax messages in your email box Conditions The...

Page 94: ...e mobility presence collaboration convergence Vodavi s VVM Player desktop application An option for managing OneLook messages from the PC is the Vodavi Voice Mail Player VVM Player This is a lightweig...

Page 95: ...thFinderIP over the network The client PC s email program must be configured to poll a second source for email the PathFinderIP Voice email messages only get placed into the client s email Inbox when...

Page 96: ...wer include Does the client support POP3 It s the old standard email client protocol so chances are very high that your client does Is the PC PDA or other appliance that you are using capable of playi...

Page 97: ...Frequently Asked Questions...

Page 98: ......

Page 99: ...PathFinderIP TeleniumIP can also use any analog voice messaging solution via its SLT gateways Q Can Vodavi s Triad or infinite digital phones be used with TeleniumIP A No Vodavi s IP display phones p...

Page 100: ...ility with other vendors wireless Ethernet products This type of industry consortium certification is very important for consumer oriented products as it helps the customer choose which products will...

Page 101: ...re A MFIM has 180 minutes or 20 hours of storage depending on which system codec is chosen MFIME has 240 minutes or 30 hours depending on codec Q Can I get off net notification on the built in voice m...

Page 102: ...m involves both a network certification credential and TeleniumIP product specific training Dealers are expected to obtain a demo kit of TeleniumIP equipment Specific requirements can be found on the...

Page 103: ...Appendices...

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Page 105: ...POE plus 1 uplink port 3832 02 POE8 SWITCH w UPLINK 8 ports POE plus 1 uplink port 802 3af automatic 3833 00 IP SLT 2 PT GATEWAY SLTM2 single line station GW 2 ports 3833 02 IP SLT 2 PT UPGD SLTU2 exp...

Page 106: ...ACD agent id login logout Forced agent login logout ACD group name ACD group call pick up ACD group mail box ACD calls in queue message Auto UCD unavail service ACD calls in queue display ACD calls i...

Page 107: ...FinderIP One touch record Forward Rewind through message while listening Add a range of mailboxes Mailbox cascading Multiple mailbox appearances per station New TeleniumIP administration features Web...

Page 108: ...a group of call center agents The ACD programming may be in a phone switch or a server Ad hoc Network A LAN or other small network especially one with wireless or temporary plug in connections in whi...

Page 109: ...which a wide band of frequencies is available to transmit information Because a wide band of frequencies is available information can be multiplexed and sent on many different frequencies or channels...

Page 110: ...computer moves to a new location on the network DHCP lets a network administrator supervise and distribute IP addresses from a central point and automatically sends a new IP address when a computer i...

Page 111: ...th are compromised compared with fixed wireless systems Flow Control The management of data flow between nodes in a network so that the data does not arrive too quickly to be processed by the receivin...

Page 112: ...at provides a wireless Ethernet connection from a given location Increasingly public places are offering hot spots to provide free wireless access for customers Hot Zone A wireless access area created...

Page 113: ...naling channel ITU T International Telecommunication Union Telecommunication Standardization Sector An organization based in Geneva Switzerland that is the most important telecom standards setting bod...

Page 114: ...ving the data get the same stream The sending host sends only one data stream which is replicated by routers and or switches along the way Multicast differs from broadcast in that the multicast packet...

Page 115: ...otocol over Ethernet is a specification for connecting multiple computer users on an Ethernet local area network to a remote site through common customer premises equipment which is the telephone comp...

Page 116: ...mputer or other client device SIP Session Initiation Protocol An Application Layer Layer 7 of the OSI Reference Model protocol for the establishment modification and termination of conferencing and te...

Page 117: ...s an unchannelized raw bit stream for data T3 The North American standard for DS 3 It operates at a signaling rate of 44 736 Mbps or 28 T 1s It is commonly referred to as 45 megabits per second See DS...

Page 118: ...tal data over a wide spectrum of frequency bands with very low power for a short distance Ultra wideband broadcasts very precisely timed digital pulses on a carrier signal across a very wide spectrum...

Page 119: ...ss LAN products Wi Max WiMAX a wireless industry coalition whose members organized to advance IEEE 802 16 standards for broadband wireless access networks WiMAX is expected to provide a faster connect...

Page 120: ......

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