ACD / UCD
11
ACD/UCD Available/Unavailable
To enter Available Mode:
Dial [566] on the dial pad to start receiving ACD calls,
-or-
Press the
preprogrammed
AVAILABLE/UNAVAILABLE button.
To enter Unavailable Mode:
Dial [566] on the dial pad to block incoming ACD calls,
-or-
Press the
preprogrammed
AVAILABLE/UNAVAILABLE button.
ACD Calls In Queue Status Display
There are two methods for stations not assigned to the
ACD Group to monitor the ACD Calls In Queue Status Display.
First Method -- From an idle key telephone:
1.
Dial [567] on the dial pad,
-or-
Press the
preprogrammed
flexible button.
2.
Dial the ACD group number (5XX). The ON/OFF button LED
will light steady.
This idle display will show how many calls are in queue.
5XX = ACD Group Number 550-565
3.
Replace the handset or press the ON/OFF button to
terminate the display.
AC D 5 XX 0 0 C AL L S I N Q U E U E
M M M D D Y Y
H H : M M am
Summary of Contents for DVXPlus II
Page 1: ...Vodavi Telephones Station User Guide Includes Attendant Features...
Page 2: ......
Page 7: ...Vodavi Telephone Systems Station User Guide April 2002 Issue 1 P N IN3057 00...
Page 16: ...N O T E S...
Page 120: ...104 Default Numbering Plan...
Page 121: ......
Page 122: ...www vodavi com IN3057 00...