Vodavi DVXPlus II User Manual Download

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104

Default Numbering Plan

Summary of Contents for DVXPlus II

Page 1: ...Vodavi Telephones Station User Guide Includes Attendant Features...

Page 2: ......

Page 3: ...r 8 Busy 9 Busy No Answer 3 Dial station number where calls are to be forwarded Confirmation tone sounds 4 Replace handset or press ON OFF button ESTABLISHING A CONFERENCE Only stations that have Conf...

Page 4: ...t to select a name as follows Press to scroll up to next entry or Press to scroll down to previous entry 4 Press the SPEED button at the desired name to automatically dial the destination station or o...

Page 5: ...VOLUME Control Bar Used to adjust level of tones background music ringing receiver volume and display contrast PAGE MENU 1 ABC 2 TUV 8 PRS 7 MNO 6 JKL 5 GHI 4 DEF 3 WXY 9 0 ON OFF HOLD t VOLUME s MIC...

Page 6: ...5 To access group 6 16 press the PG DOWN Mkey Hunt select the desired Hunt group 1 5 To access groups 6 8 press the PG DOWN Mkey Press Then select PAGE INTERNAL the desired Page Zone ALL Call or Zone...

Page 7: ...Vodavi Telephone Systems Station User Guide April 2002 Issue 1 P N IN3057 00...

Page 8: ...arranted to be true in all cases XTS infinite and DVXPlus are registered trademarks of VODAVI Technology Inc mlj 2002 Issue Release Date Changes 1 4 02 Initial Release LIFE SUPPORT APPLICATIONS POLICY...

Page 9: ...ACD Supervisor Display 9 ACD Supervisor Login Logout 10 ACD UCD Available Unavailable 11 ACD Calls In Queue Status Display 11 UCD Calls In Queue Display 12 UCD Available Unavailable Mode 13 UCD Overfl...

Page 10: ...Background Music Optional 26 Call Back 27 Call Coverage 28 Call Forward 30 Call Forward External Off Net 31 Call Forward Follow Me 31 Call Park 33 Call Park Personal 33 Call Park Station 34 Call Park...

Page 11: ...6 Conference 47 Conference Combinations 47 Conference Procedures 47 Dial By Name 50 Directory Dial 51 Do Not Disturb 53 Executive Override 54 Flash 55 Flash Key on Intercom 55 Flexible Button Programm...

Page 12: ...all 73 Paging 74 Paging Meet Me 75 Personalized Messages 75 Pre assigned Messages 75 Custom Messages 76 Date and Time Entry Messages 77 Scrollable Canned Messages 79 Personal Messages Flexible Button...

Page 13: ...Day Night Answer 91 Voice Mail 92 Call Forwarding to Voice Mail Groups 92 Retrieving Voice Messages 92 Voice Mail Transfer with ID Digits 93 Voice Mailbox Button 93 Voice Mail Group Button 93 Voice Ma...

Page 14: ...i April 2002 Digital Telephone Features FLASH TRANS SPEED CONF MSG FWD MUTE CAMP ON ON OFF HOLD VOLUME 1 2 3 4 5 6 7 8 9 0 ABC DEF GHI JKL MNO PRS TUV WXY OPER 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1...

Page 15: ...ONF Key Used to establish conference calls 8 TRANS Key Used to transfer an outside call from one station to another 9 FLASH Key Used to end an outside call and to restore dial tone without hanging up...

Page 16: ...N O T E S...

Page 17: ...indicate those features Flexible Numbering This feature allows the system numbering plan to be modified as well as the length of the feature access codes 2 4 digits In this user guide 3 digit default...

Page 18: ...hange to a solid red indication The audible ringing tone at all stations ceases The LCDs at all stations will revert to a normal display The list remains available for review by pressing the 911 ALERT...

Page 19: ...des are forced the account code must be entered prior to dialing the outside number Verified Account Codes Prior to placing an outside line call 1 Press the preprogrammed ACCOUNT CODE button 627 2 Dia...

Page 20: ...unt code intercom dial tone is returned Otherwise an error tone is presented 3 Access an outside CO line or dial the LCR code and then dial the desired number SINGLE LINE TELEPHONE To enter an Account...

Page 21: ...e button 580 550 565 FFF FFF Call Factor to enter the factor average call duration This formula is used to calculate the average call duration Place in Queue Call Factor Number of Agents Logged into G...

Page 22: ...ne to the supervisor s keyset speaker A Help message will take precedence over other messages The supervisor can clear the message by pressing their HELP button At the time the supervisor receives a H...

Page 23: ...ng the station number where the agent is logged in N Not Equipped D Do not Disturb O Out of service U Unavailable B Busy on a call A Available NOTE If an Agent makes a call while out of service their...

Page 24: ...1 Dial LOGIN CODE 572 on the dial pad followed by the desired ACD group number 5XX or 2 Enter your four digit AGENT ID code 0000 9999 The LOGIN flexible button LED will light steady and a confirmation...

Page 25: ...ill only light for the ACD group that is assigned to that button To log out of an ACD Secondary Group Dial LOGOUT CODE 581 on the dial pad or Press the preprogrammed LOGOUT flexible button The LOGIN f...

Page 26: ...4 digit SUPERVISOR ID code 0000 9999 The LOGIN flexible button LED will light steady and a confirmation tone will sound to verify the login process If active an ACD login event will also be sent to th...

Page 27: ...n Queue Status Display There are two methods for stations not assigned to the ACD Group to monitor the ACD Calls In Queue Status Display First Method From an idle key telephone 1 Dial 567 on the dial...

Page 28: ...wed by the UCD group number 55X or Press the preprogrammed flexible button The ON OFF button LED will light steady This idle display prompts a Supervisor that a group is having problems answering thei...

Page 29: ...ABLE UNAVAILABLE button UCD Overflow Station Forward An enhancement allows UCD calls reaching the Overflow Station to call forward to another station 1 Lift the handset or press the ON OFF button 2 Pr...

Page 30: ...e controlled by the type of flexible button assigned on the telephone The preprogrammed button type 654 0 Ring Mode 654 1 Spkr Mode defines the operation mode An incoming CO call rings at a station an...

Page 31: ...x To leave caller in VM and turn off speaker Press the ON OFF button and continue to listen to message being left without taking action at the keyset After the VM message is left the preprogrammed but...

Page 32: ...Line External Off Net Forward To activate off net forwarding 1 Dial 603 on the dial pad or 2 Press the preprogrammed CO OFF NET FORWARD button 3 Dial the CO group access code of group to be forwarded...

Page 33: ...number has been selected 3 Enter the letters for the custom message using the dial pad keys as shown Up to 24 alphanumeric characters may be entered represents 48 digits Characters display as they ar...

Page 34: ...2 Press the DND button again to activate the Special mode LED flashes The DND button by default acts as a rotary in this manner starting in the Day mode Night mode and Special mode When one Attendant...

Page 35: ...used to enter edit and erase names in the Directory List for stations or speed dial numbers To modify the Directory List 1 Enter the desired 3 digit Directory List number 000 199 or dial to scroll up...

Page 36: ...s and the display shows the new or changed name 7 Press HOLD then use or to scroll to next entry or Hang up to end programming To clear an entry 1 Select desired entry 2 Press TRANS 3 Press FLASH 4 Pr...

Page 37: ...with an existing Table entry skip to step 4 2 Press TRANS 3 Dial three digit Local Number Name Translation Table number 600 799 that represents the desired telephone number 4 Press MUTE 5 Use keys on...

Page 38: ...e dial pad to enter the name up to 24 characters may be entered The display updates as the name is entered 6 Press SPEED when finished Confirmation tone sounds and the display updates 7 Press HOLD the...

Page 39: ...call a station in Do Not Disturb mode Press the preprogrammed ATTN OVERRIDE button The station is signaled with a Camp On tone Attendant Setting Time and Date System Time Date must be set by the first...

Page 40: ...9999 3 Dial telephone number 4 Press SPEED 5 Hang up Speed Dial Options To use the following speed dial options enter as shown Initiate a Pulse To Tone Switchover Press TRANS during number entry Inse...

Page 41: ...the second Attendant s station If the second Attendant places their phone in unavailable the third Attendant will receive recalls and dial 0 calls To deactivate Unavailable Mode As the first programme...

Page 42: ...irmation tone will sound and the music is audible through the speaker 3 Press Volume Bar to change the volume The LCD displays To deactivate Background Music 1 Dial 632 again or press BGM flexible but...

Page 43: ...If your station is busy when signaled an automatic MSG will be placed at your phone Only one Call Back request can be left at a station the second request will leave a message wait callback request SI...

Page 44: ...e will sound After button is assigned and that station receives a call 1 You will receive audible and or visual indications after a programmable period of time an internal ring tone and or the same fl...

Page 45: ...of calling party YYYYYY Specific CO Line type being used e g PRI 23 HH MM SS Amount of time on the call SINGLE LINE TELEPHONE This feature can cover SLT extensions however an SLT cannot perform the c...

Page 46: ...Busy 7 No Answer 9 Busy No Answer 4 Press the DSS button of desired station or Dial the desired extension number where to forward calls including ACD or UCD Voice Mail Hunt Group pilot numbers and Sp...

Page 47: ...4 Replace the handset or press the ON OFF button To remove Off Net Call Forwarding 1 Lift the handset or press the ON OFF button 2 Press the FWD button or dial either 640 or 662 A confirmation tone s...

Page 48: ...ve Follow Me Call Forwarding 1 Lift the handset or press the ON OFF button 2 Dial the Follow Me Forward code 642 on the dial pad 3 Dial the station number of the station that forwarding is to be cance...

Page 49: ...mation tone sounds 5 secs later dial tone Call Park Call Park Personal Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the or...

Page 50: ...omentarily An intercom dial tone will sound 5 Dial 438 The first call is returned and the second call will beplaced into personal park Call Park Station Call park by station number allows calls to be...

Page 51: ...station park location The station user then dials a code followed by their station number to retrieve the call To consult page or call an internal party while connected to an outside line 1 Press the...

Page 52: ...cation 430 to 437 where call was parked Call Pickup A station can pickup a call ringing to any specific unattended station by using the Directed Call Pickup procedure A station can pickup a call ringi...

Page 53: ...ON OFF button 2 Dial 0 on the dial pad or Press preprogrammed PICKUP button to answer call SINGLE LINE TELEPHONE To use Group Call Pickup 1 Lift the handset 2 Dial 0 You will be connected to the inco...

Page 54: ...retary station you can signal the Executive that is busy or in DND by using the Camp On feature PBX CENTREX Transfer While connected to an outside line PBX Centrex 1 Press FLASH The transfer dial tone...

Page 55: ...gnaling according to the intercom signal switch position 1 Answer the intercom and receive the transfer notice 2 Press OUTSIDE LINE or flashing LOOP button on hold Transfer Search When attempting to l...

Page 56: ...ed extension begins to signal hang up to transfer the call the Recall Timer start 3 Replace the handset or press the ON OFF Caller ID Display Caller ID Display Answered Calls The Answered Caller ID Ta...

Page 57: ...e may be accessed from any display telephone to review unanswered calls Only an Attendant station s can delete an entry from this table To start the review process at the beginning of the table Dial 6...

Page 58: ...splays the number of the caller and the bottom line of the LCD displays the name Calling Forward Override The Call Forward Override feature allows a user to reach a busy station that is call forwarded...

Page 59: ...dial pad 2 Dial the extension number or Press the DSS button of desired station call connects to the station in a handsfree mode Calling Station Tone Mode Override This feature enables a calling stat...

Page 60: ...pick up the call on the appropriate line To alert a busy station of your call 1 Press the CAMP ON button The called station will receive one burst of ringing 2 When the called party answers consult wi...

Page 61: ...s alerted they can choose to pick up your call or remain on original call To answer a call that is waiting while on a CO line call 1 Receive Camp on warning tone through the handset 2 Choose desired c...

Page 62: ...NE QUEUE button 621 3 Replace the handset or press the ON OFF button To answer a queue If you hear ringing and an outside line of the line group or a LOOP button you queued onto is rapidly flashing 1...

Page 63: ...elephones can assign a Conference button by using feature code 624 To establish a Conference 1 Lift the handset 2 Select an intercom station or dial desired outside party 3 When called party answers p...

Page 64: ...starts There is a warning tone before the other parties are dropped To re enter a Conference When the controller re enters the conference the disconnect timer is reset 1 Lift the handset to re enter...

Page 65: ...on hold 3 Dial the number of the internal station you wish to add 4 When that station answers briefly depress and release the hookswitch again All three parties will be connected To set up a Conferenc...

Page 66: ...e programmed name can be used for dial by name station users and in directory dialing This feature should not be confused with the Name In Display feature 1 Dial the Dial By Name code 6 on the dial pa...

Page 67: ...y be associated to intercom numbers System Speed dial bins or entries in the Local Number Name Translation Table You may view the Directory List beginning with any letter of the alphabet then scroll t...

Page 68: ...en the desired name displays on the LCD press the SPEED button to automatically dial the destination station or outside phone number via speed dial If there are no names in the Directory List beginnin...

Page 69: ...the preprogrammed DND button DND button lights steady or dial 631 on the 8 button keyset The DND button can be pressed while the phone is ringing to stop the ringing To remove Do Not Disturb Press th...

Page 70: ...ngaged in CO Line conversations A change in volume may occur on the CO Line or intercom call after the barge in occurs If you call a busy station 1 Press the preprogrammed EXECUTIVE OVERRIDE button 62...

Page 71: ...ble button to use feature codes 1 Press SPEED twice 2 Press the button to be programmed must be programmed in database as a flexible button 3 Dial the desired code A confirmation tone will sound Refer...

Page 72: ...Listening All digital key stations have a built in speakerphone You can use the speaker to monitor a call while using the handset to consult with the outside party This enables other people in the roo...

Page 73: ...ed HEADSET MODE button The LED will light steady To deactivate Headset Mode Dial 634 on the dial pad or Press the preprogrammed HEADSET MODE button The LED will extinguish SINGLE LINE TELEPHONE Not ap...

Page 74: ...reminder ring and their intercom button LED starts flashing at the incoming CO line rate This indicates an incoming intercom call 2 The called station can place the current CO call on hold by pressing...

Page 75: ...T Mode LED On Tone Mode You will hear repeated bursts of intercom tone ringing and HOLD button slow flashes Lift the handset or press the ON OFF button to answer or Position the H T P switch to the H...

Page 76: ...ur phone or Dial the extension number You will hear ringing if the called station is in the T mode or three bursts of tone if called station is in H or P mode 2 Lift the handset or use the speakerphon...

Page 77: ...ee bursts of tone and an announcement Reply handsfree or lift the handset for privacy SINGLE LINE TELEPHONE To place an intercom call 1 Lift the handset 2 Dial the intercom number You will hear ringin...

Page 78: ...nd The telephone will recognize the ATD and accept digits after the command ATH or ATHX X 0 or 1 Modem On Hook Off Hook Command ATH or ATH0 will force the telephone to go to the on hook state from its...

Page 79: ...NGLE LINE TELEPHONE Not applicable Last Number Redial The Last Number Redial LNR feature permits the automatic redialing of the last telephone number dialed on an outside line Up to 24 digits can be s...

Page 80: ...he dial pad or Press the preprogrammed LCR button 2 Dial the desired telephone number 3 Wait for an answer Lift the handset or use the speakerphone to converse If all available lines are busy remain o...

Page 81: ...on the LOOP button To make a Loop button 1 Press the SPEED button twice 2 Press the desired flexible button 3 Dial 89 4 Press HOLD Mailbox Buttons To program a station s mailbox on a flexible button 1...

Page 82: ...five messages can be left at one keyset Upon return to the station the user can press the flashing MSG WAIT button to ring each party in sequential order 8 button phones use code 623 to assign a MESS...

Page 83: ...on once to leave message SINGLE LINE TELEPHONE To leave a message waiting indication 1 Lift the handset 2 Dial the desired intercom station 3 If you do not receive an answer or a DND tone sounds brief...

Page 84: ...a call transferred to extension 499 COs and DIDs if applicable can also be programmed to ring directly to extension 499 Mute Pressing the MUTE button while in the speakerphone mode or using the handse...

Page 85: ...nter your name up to 7 characters Figure 2 Keypad Map 3 Press the SPEED button to complete programming process To erase your name 1 Dial 690 on the dial pad 2 Press the SPEED button to complete the er...

Page 86: ...mming process To erase your name 1 Dial 690 on the dial pad 2 Briefly depress the hookswitch and release to erase Night Service To enter Night Service Mode from an idle station Press the preprogrammed...

Page 87: ...t be off hook and in the H mode To place an Off hook Voice Over call When an OHVO station calls a busy OHVO station and a busy tone is received the calling OHVO station must Press a preprogrammed OHVO...

Page 88: ...ng station must be a digital display telephone The OHVO receiving station may press a preprogrammed Message button to respond to the voice over announcement without being released from the current cal...

Page 89: ...step 1 1 Press the OUTSIDE LINE LOOP or POOL button flashes at a very fast rate 2 Lift the handset or press ON OFF to converse with party Answering an Outside Call 1 Lift the handset or press the ON...

Page 90: ...y shows 4 Replace the handset to terminate the page announcement Code Zone Code Zone 700 Int Ext All Call 707 Internal Zone 7 701 Internal Zone 1 708 Internal Zone 8 702 Internal Zone 2 709 Internal A...

Page 91: ...an select a pre assigned message to display on the LCD of any key telephone calling that station There are ten messages available To select a pre assigned message 1 Dial 633 on the dial pad or Press t...

Page 92: ...de use Each station can also program three unique custom messages To select a custom message 1 Dial 633 on the dial pad or Press a preprogrammed PERSONAL MESSAGES button 2 Dial a valid message number...

Page 93: ...are not applicable SLT users cancel the use of a custom message by using feature code 662 Date and Time Entry Messages Station users can activate certain messages that let users enter a specific time...

Page 94: ...ND button LED will flash To cancel the message 1 Either dial the Personal Messages code 633 00 dial 662 or press the DND button 2 Replace the handset The DND button LED will extinguish SINGLE LINE TEL...

Page 95: ...Scrollable Canned Message 1 Dial 633 on the dial pad or Press the PERSONAL MESSAGES button Clear Messages is always first The following message displays 2 Press to scroll through the messages or press...

Page 96: ...le Button 1 Press the SPEED button twice 2 Press the desired flexible button The LED will flash 3 Dial 633 on the dial pad A confirmation tone will sound To use the flexible button press that flexible...

Page 97: ...ture allows the station user to speed up call handling time by disconnecting calls while being off hook Using the handset while off hook not the speakerphone Press the preprogrammed RELEASE button 641...

Page 98: ...und when you go on hook The flexible button LED will steady When the timer expires you will receive a signal via a CO line queue indication on the RPT REDIAL flexible button During the Queue Call Back...

Page 99: ...be programed by a station user or a database administration programmer using code 691 the button number While Off Hook Preference is enabled you may access internal intercom dial tone as follows 1 Pr...

Page 100: ...hook Preference by doing a hookflash and then dialing their extension number Ring Tone To select a distinctive ring tone for a station 1 Dial the Ring Tone program code 695 on the dial pad The follow...

Page 101: ...de the system CO RING TONE FREQUENCY Tone Freq Tone Freq Tone Freq 00 697 770 13 770 1633 26 1209 1336 01 697 852 14 770 0 27 1209 1477 02 697 941 15 852 941 28 1209 1633 03 697 1209 16 852 1209 29 12...

Page 102: ...de 610 on a display telephone 2 Dial the software identification code Software Version The current system software version can be viewed The display shows the version number and level of software To v...

Page 103: ...numbers can be up to 24 digits including pauses flash commands pulse to tone switchover and non display characters A pause is automatically inserted after a flash To use speed dial 1 If an outside li...

Page 104: ...n programming To program multiple speed numbers 1 Press the SPEED button twice to conclude programming a number 2 Enter the next speed number bin to program If the station has no line appearance for t...

Page 105: ...rom using station speed dial The first programmed attendant must enter the System Speed numbers 9020 to 9999 If an attendant was not specified system speed numbers are entered at Station 100 Station P...

Page 106: ...xt Messaging feature allows you to use text messages to respond to a caller that has either Camped On or has used the off hook voice over OHVO feature to alert a busy station of a waiting call or mess...

Page 107: ...can also signal over the external page port s If External Day programming is enabled and the system is in the day mode the assigned external page port s present a ringing signal UDA UNA is established...

Page 108: ...de 6 All Calls 8 Busy 7 No Answer 9 Busy No Answer 4 Dial the 3 digit Voice Mail group pilot number where calls are to be forwarded 440 447 voice mail groups 1 8 A confirmation tone will sound 5 Repla...

Page 109: ...e Mailbox Button To program a Mailbox flexible button 1 Press the SPEED button twice 2 Press the desired flexible button to be programmed 3 Dial the Mailbox feature code 460 467 voice mail groups 1 8...

Page 110: ...age will display 2 Once the system makes the connection your mailbox and the flexible button LED will light solid green The LCD will display the following message To pause or resume recording after a...

Page 111: ...derer cordless unit The volume on 8 button digital telephones is controlled by dialing feature code 638 and then using to increase volume or to decrease volume The volume control on the Electronic Key...

Page 112: ...e on a CO call Using the handset on a CO call Receiving a page announcement Receiving an incoming tone ringing Intercom or CO call SPEAKER CALL MMM DD YY HH MM am HANDSET ICM MMM DD YY HH MM am SPEAKE...

Page 113: ...ased speakerphone volume Each model has a volume button that can be pressed to increase or decrease the handset volume The B Z ringer switch is located on the bottom of the telephone near the line jac...

Page 114: ...al Bin Programming Worksheet 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015...

Page 115: ...1 16 550 565 ACD Help reqs btn 574 ACD Member Status 573 ACD Overflow Avail Unavail 578 ACD Login Primary 572 UUU UUUU ACD Login Secondary 582 UUU UUUU ACD Logout Primary 571 ACD Logout Secondary 581...

Page 116: ...ing reqs btn 647 XXX Call Coverage Ringing reqs btn 646 XXX Call Forward 640 C Call Forward External Off Net 640 YYYY Call Forward Follow Me 642 XXX C dest Call Park group 1 8 430 437 Call Park Person...

Page 117: ...Name 6 Directory Dial 680 Do Not Disturb 631 DTMF Receiver Test 657 Executive Override 625 Flash Centrex 8 btn digital 660 Headset Mode 634 HPT 8 btn digital 667 Hunt Group group 1 8 450 457 Intercom...

Page 118: ...btn 641 Repeat Redial 643 Ring Down Hot Line Off Hook Pref 691 BB Ring Tone 695 RR Save Number Redial SPEED Serial Number of MPB XTS only 609 SLT Conference Park 664 SLT Directed Call Pickup 1 SLT Mes...

Page 119: ...erride 623 Message Wait 628 OHVO BB Button Number C Call Forward Condition Code 6 All Calls 7 No Answer 8 Busy 9 Busy No Answer FFF ACD Call Factor 000 999 LLL CO Line Number MMMM 2 to 4 digit Mailbox...

Page 120: ...104 Default Numbering Plan...

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Page 122: ...www vodavi com IN3057 00...

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