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Vobx 2310 IP Phone USER MANUAL

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4-1 Troubleshooting

If your Mercury is not working properly, or not responding to you,
don’t panic! Before you contact the dealer of purchase for help,
please check this troubleshooting list, you could try to solve the
problem by yourself and save a lot of valuable time!

Scenario

Solution

Nothing is displayed
on LCD display, or
malformed text is
displayed

Check the connection between
power jack of A/C adapter and the
phone. Make sure it’s securely
connected.
Plug the A/C adapter into power
outlet on the wall, if it’s not plugged
in.
Please check the status of power
outlet, maybe it’s not powered.
Disconnect the power jack and A/C
adapter, and reconnect it again after
about 10 seconds.
Press ‘SPEAKER’ button on the
phone, or lift handset. If you can hear
dialtone, please return this IP phone
to your dealer.
If you just tried to upgrade firmware
and you see malformed text
displayed on LCD display, contact
your dealer for assistance.
If the problem can not be solved by
solutions listed above, please
contact your dealer of purchase for
assistance.

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Summary of Contents for 2310

Page 1: ...Vobx 2310 IP Phone USER MANUAL Page 1 User Manual Vobx 2310 IP Phone Version 1 0 Singapore ...

Page 2: ...2 5 Date Time Setup 2 6 Accepting and Making Phone Calls 2 7 Holding and Transferring Calls and Conference Call 2 8 Auto Call Forwarding 2 9 Auto Call Rejection DND Function and Ringer Mute 2 10 Adjust Ringer Handset Speakerphone Volume Chapter III Advanced Operating Techniques 3 1 Advanced Phone Settings 3 2 Reading and Writing Text Messages 3 3 Address Book Management 3 4 View Call Records 3 5 C...

Page 3: ... Before you start using this phone please check the contents in the product package first If any item listed in the table below is missing please contact your dealer of purchase 1 IP Phone Main Body 1 pc 2 Handset 1 pc Handset Cable 1 pc A C Power Adapter 1 pc CAT 5 Ethernet Cable 1 pc Phone Stand 1 pc ...

Page 4: ...ling down from high places will damage this phone 4 Do not drag any connected cord with force the terminal and cord will be damaged 5 Only use dry cloth with water to clean this phone do not use alcohol or other chemical solution to clean this phone 6 There s no user serviceable part inside this phone if the phone is not working properly please contact the dealer of purchase to ask for help 7 Do n...

Page 5: ... enjoy the communication convenience provided by VOBX 2310 The following features are also provided by VOBX 2310 Supports various network access methods Static IP DHCP and PPPoE Built in phone address book supports up to 100 entries Built in call record supports up to 30 entries 10 entries for missed calls dialed calls and accepted calls each Built in calendar and clock Speed dial keys for frequen...

Page 6: ...Vobx 2310 IP Phone USER MANUAL Page 6 1 4 Descriptions of All Keys and Components Front View ...

Page 7: ...Vobx 2310 IP Phone USER MANUAL Page 7 Back View ...

Page 8: ...D Display 20 F10 Speed dial key 5 Up Key 21 Numeric Keypad 6 Down Key 22 Volume Key Up Down 7 Menu Key 23 Hold Key 8 Return Key 24 Mute Key 9 Select Key 25 Speaker Key 10 Delete Key 26 Hook 11 F1 Speed dial key 27 Speaker 12 F2 Speed dial key 28 Handset Holder 13 F3 Speed dial key A Handset 14 F4 Speed dial key B LAN Network Jack 15 F5 Speed dial key C PC Network Jack 16 F6 Speed dial key D Power ...

Page 9: ...nect the other end of Ethernet cable to the local area network LAN Please make sure that VoIP server is reachable from the network you connected to If you are using this phone in the company please ask the network administrator for detailed information If you are using this phone in your home you should connect the Ethernet cable to the ADSL or Cable modem router 2 Please insert the power jack of ...

Page 10: ...e phone stand to the notch located at the back of the phone as shown on the following picture Please note that one end of phone stand is taller and another end is shorter If you insert the taller end to the upper notch the phone will be higher when you place the phone on the desk if you insert the shorter end to the upper notch the phone will be lower ...

Page 11: ...step and mount the phone on the wall by the wall mount hole on the back of the phone And please remember to use a coin to rotate the handset holder for 180 degrees as shown on the following picture 4 Please connect the shorter end of the handset cord to the handset as shown on the following picture ...

Page 12: ...hone as show on the following picture Please put the cord in the slot next to the jack so the cord can be fitted on the back of the phone 7 Please insert the A C adapter on the power outlet and make sure the output voltage of power outlet meets the requirement of A C adapter AC 100V to 240V 50 60Hz ...

Page 13: ...hould see some text displayed on it as shown on the following picture If not please restart from step 2 and make sure everything is done properly If you still can not see anything displayed on LCD display please contact the dealer of purchase and ask for help 07 11 07 53 Not Registered ...

Page 14: ...address is manually entered by user PPPoE IP address will be obtained automatically for ADSL user DHCP IP address will be obtained automatically for LAN user Please decide a setup method before you continue if you re not sure which method you should use please ask your network administrator your ISP or telephone service provider then follow the following procedures to setup IP address 1 Press MENU...

Page 15: ...ere they are IP Address Static IP PPPoE DHCP and MAC MAC address lookup Press or key until proper IP address setup method is displayed then press Select key Static IP Setup 1 Press Select key when IP Address is displayed on LCD then press Select key If not press or until it is displayed Net Setting VoOIP Setting IP Address PPPoE IP Address PPPoE ...

Page 16: ... to back to previous menu the press until DHCP Set is displayed then press Select key Press or key until DHCP Off is displayed then press Select key and follow the instructions on next step In Case B you ll see a flashing cursor displayed on LCD display which means the phone is already in static IP mode Please proceed to next step and start to enter IP address IP Read Only 192 168 0 1 IP Address 1...

Page 17: ...entry is done press Select to save change and proceed to next setup item 4 Please input netmask of IP address now then press Select to save change and proceed to next step 5 Please input gateway address now then press Select to save change and proceed to next step IP Address 192 168 0 1 Net Mask 255 255 255 0 Gateway 192 168 0 254 Note If you entered an invalid IP address you ll not be able to sav...

Page 18: ...be ready again after about 45 seconds PPPoE Setup Please follow the following procedures to setup IP address by PPPoE 1 Press or key until PPPoE is displayed on LCD then press Select key 2 Press key until PPPoE On is displayed then press Select key 3 Please input the PPPoE username assigned by your internet service provider here You can use numeric keypad to enter number Dns 192 168 0 254 Use Stat...

Page 19: ... How to input symbol number and alphabet Every number key in numeric keypad area represents a set of symbol number and or alphabet You can press a key repeatedly to select next character for that key For example you can press 2 key for 3 times repeatedly to get B and press 5 key for 5 times to get j If you pause between keystrokes cursor will move right for 1 character so you can input a new chara...

Page 20: ...key when a proper method is selected 7 You ll see the message as shown on the left displayed on the LCD display please be patient The Phone will be ready again after about 45 seconds DHCP Setup Please follow the following procedures to setup IP address by DHCP 1 Press or key until DHCP Set is displayed on LCD then press Select key Authentication PAP PPPoE Enabled Restarting PPPoE Enabled Restartin...

Page 21: ...ent The Phone will be ready again after about 45 seconds MAC Address Lookup 1 If you want to check the MAC address of this phone press or key until MAC is displayed on LCD then press Select key 2 The MAC address of VOBX 2310 will be displayed on LCD display DHCP On Please Wait Starting DHCP Off Note If you select DHCP Off you ll be prompted to enter IP address manually Please refer to Static IP Se...

Page 22: ...rk information by web browser Use web browser to connect to the IP address of VOBX 2310 For example if the IP address of VOBX 2310 is 192 168 0 10 enter http 192 168 0 10 in your web browser s address bar Click START button to enter setup menu as shown on the left Click LAN link on the left of webpage then you ll be prompted to choose a link method Please select one method you wish to use and clic...

Page 23: ...ge 23 There are 4 setup items here they are Dynamic IP Address DHCP Static IP Address PPPoE and DNS You can click the link to setup respective item If you choose Dynamic IP Address Please click APPLY to confirm or click CANCEL to abort ...

Page 24: ...Vobx 2310 IP Phone USER MANUAL Page 24 If you choose Static IP Address Please enter the IP Address subnet mask and Gateway address in respective field then click APPLY to confirm If you choose PPPoE ...

Page 25: ...Vobx 2310 IP Phone USER MANUAL Page 25 Please enter PPPoE username password ISP name and authentication type in respective field then click APPLY to confirm If you choose DNS ...

Page 26: ...ures to setup VoIP parameters 1 Press MENU key once 2 Press key repeatedly until Setting is displayed on LCD then press Select key 3 Press key repeatedly until VoIP Setting is displayed on LCD then press Select key 4 There are 3 setup items in this menu they re Proxy server Register and User Press or to select setup item then press Select to enter a selected item Address Book Call Records Call Rec...

Page 27: ...ct key 4 Input the realm domain Status On Address 192 168 0 10 Port 5060 Note Most of proxy servers use port number 5060 which is the default value of this setup item However you should ask your network administrator to get the correct port number You can input 0 here which means the port number is provided by DNS If your DNS supports this function Realm domainname com Note Proxy server is require...

Page 28: ...ptions are Default UDP and TCP then press Select key 6 You should see Change saved message displayed on LCD display Press Select key to exit and back to menu Register Setup VoIP server s parameters 1 Press or until Status On is displayed on LCD display then press Select key If you don t want to register press Select key when Status Off is displayed 2 Enter the IP address of Protocol Default Change...

Page 29: ...er here then press Select key This is an optional setup item and you can skip it by pressing Select key without input anything 5 Please select proxy s protocol by or key Available options are Default UDP and TCP then press Select key 6 Input the expiry time of VoIP server here then press Select key The default value is 3600 and you can use this value 7 You should see Change saved message displayed...

Page 30: ...lect key 2 Input the name which represents this VoIP service here you can input something like Lucy s phone or anything and will be displayed on LCD display then press Select key 3 Please input the name used for VoIP authorization here which is assigned by your service provider then press Select key 4 Please input the password used for VoIP authorization User Name Username Display Name Lucy s phon...

Page 31: ...Phone USER MANUAL Page 31 here which is assigned by your service provider then press Select key 5 When you see Change saved message the setup has been completed Press Select key to back to previous menu Change saved ...

Page 32: ...NUAL Page 32 2 4 VoIP Setup Web Interface Just like network setting you can also use web browser on your computer to setup VoIP parameters Please connect to the IP address of VOBX 2310 by your web browser then click START button ...

Page 33: ...n this page like VoIP server address username and other advanced settings Please select a setup category you want from Option dropdown list then enter all required parameters and click APPLY button or you can click CANCEL to abort For detailed descriptions on every setup items in this page please refer to respective item in last section ...

Page 34: ... is unreachable displayed date and time may incorrect and you can set date and time manually 1 Press MENU key once 2 Press key repeatedly until Setting is displayed on LCD then press Select key 3 Press key repeatedly until Clock Setting is displayed on LCD then press Select key 4 You can setup date or time here press or to the item you want to set then press Select key Address Book Call Records Ca...

Page 35: ...eric keypad then press Select to save date setting or press Menu to abort Time setting 1 Current time will be displayed If you want to set new time press Select key or press Menu key to abort 2 Please input current time in 24 hours time format by numeric keypad now For example if you want to input 14 25 press 1425 then press Select to save time setting or press Menu to abort Date 2007 01 01 Date 2...

Page 36: ... the IP address of VOBX 2310 by your web browser then click START button Note If you can not adjust time and date when you press Select key i e no cursor is displayed the phone is configured to obtain time and date from NTP or VoOIP server Please refer to following instructions to switch it to OFF ...

Page 37: ...em Time link You can set NTP parameter here like choose the source of date and time NTP or VoIP Server Register or switch NTP function off by selecting OFF You can also select time zone here and input NTP server address Several examples of NTP Server pool ntp org time nist gov time stdtime gov tw ...

Page 38: ...lable 2 Please lift the handset to accept phone call or press Speaker key to use hands free speakerphone and the phone number user name will be displayed on LCD display if available A timer will start when call is established Hint Before you can accept and make phone call please make sure the phone is registered to VOIP server Your VOoIP display name will be displayed If it s not registered you ll...

Page 39: ...bers if you don t want to wait for 2 seconds To end a progressing phone call put the handset back or press Speaker key if you re using speakerphone To redial last number you dialed Lift handset or press Speaker key then press Redial key the number you dialed last time will be automatically redialed 01 12 07 48 3 Missed Call Hint You can reverse the order of above 2 steps i e dial the phone number ...

Page 40: ... hear music If the PBX or service provider supports this function You can also use HOLD key to make another outgoing call during a progressing call To do this press Hold key during a call then dial the phone number to connect to a new remote party after this new call is ended press Hold key again and you can resume original call You ll see the LCD display displayed as the picture below which indic...

Page 41: ...aking a Conference Call With this function you can invite another people to join a progressing phone call this function is called as 3 Way Conference 1 Press Hold key during a call 2 Dial the a number you want to invite and wait for answer Hint If you didn t hanguphang up the phone after you dialed the phone number you want to transfer to and the phone you want to transfer didn t answer the phone ...

Page 42: ... IP Phone USER MANUAL Page 42 3 When remote party answers press Invite key If you can see the message displayed on the display as the picture shown on the left the 3 way conference is established CC 5660 CC 5665 ...

Page 43: ...layed on LCD then press Select key 3 Press key repeatedly until Call Setting is displayed on LCD then press Select key 4 Press Select key when Call Forward is displayed 5 There are 4 automatic forward rules Disable Busy No Answer and Always Use or to select and press Select to make choice A symbol will be displayed after the item which was previously selected Address Book Call Records Call Records...

Page 44: ...r Please use numeric keypad to input name and number and press Select key to save changed you made 8 If you select Address Book please select an address book entry by pressing or key and press Select key when the address book entry you want to use is displayed Hint The descriptions of 4 call forwarding rules Disable No call forwarding Busy Forward when line is busy No Answer Forward when no one an...

Page 45: ... ll be prompted to input the phone number Please input the phone number you want to forward to now and press Forward key again The phone will be set to Always forward mode and all incoming calls will be forwarded to the number you set To disable auto forwarding just press Forward again Phone Number ...

Page 46: ...fuse all incoming phone call and the calling remote party will hear busy tone but not forwarding the incoming call to anywhere else How to activate DND mode 1 Press MENU key once 2 Press key repeatedly until Setting is displayed on LCD then press Select key 3 Press Select key when Phone Setting is displayed on LCD then press Select key 4 Press Select key when DND Mode is displayed on LCD then pres...

Page 47: ...by ringer sound 1 Select Ring Mute in step 4 in last page by pressing or key then press Select key 2 Press or key until you see Ring Mute is displayed then press Select key The message indicator will still lit when there s an incoming phone call and you can still see the name of calling party on LCD display but the ringer will not sound Undisturbed Mod On DND Mute Ring Mute Ring Mute On ...

Page 48: ...or displayed on LCD display and hear the ringer sound at the volume you set There are total 8 levels of volume please try and find out your favorite volume The volume setting will be saved automatically after your last keystroke on VOLUME UP or VOLUME DOWN key Change handset speakerphone volume Basically it s same as change ringer volume but you have to lift handset or press Speaker before pressin...

Page 49: ...Y button on every setup page when all required setup information has been entered or you can click CANCEL button to abort Please connect to the IP address of VOBX 2310 by your web browser then click START button Click VoIP link on the left of webpage then click SIP Setting There is a pull down menu located at the center of webpage please select a setup item there ...

Page 50: ... address and port of proxy server and registrar Configure User Setting You can configure the SIP authorization information like name and password here Configure RTP Port Setting You can configure the RTP port range here Do not modify this setup item unless requested by service provider Improper setting will cause malfunction ...

Page 51: ...meters here Do not modify this setup item unless requested by service provider Improper setting will cause malfunction Configure Phone Setting You can configure some basic phone settings here like DND and room setting select a proper room setting will improve the voice experience when you use this phone in a noisy environment You can also configure the internal code key string of function key here...

Page 52: ...Vobx 2310 IP Phone USER MANUAL Page 52 3 2 Reading and Writing Text Messages SKIPPED ...

Page 53: ...splayed 2 All available options will be listed here they are View Search New Entry Delete and Delete All Use or key to select the setup item you want then press Select key View 1 Use or key to select address book entry by name then press Select key Address Book Call Records View Search View Browse address book entries to make outgoing call or edit Search Search specific address book entry by name ...

Page 54: ...e choice or press Menu key to abort 4 If you select Dial in last step you ll see the message as shown on the left and the number is being dialed now Speakerphone will be automatically activated if you didn t lift the handset when you re using address book 5 If you select Edit in step 3 you ll be prompted to modify the name and number of selected entry Press Select to save changes or press Menu to ...

Page 55: ...ed on LCD display You can press or key to view the name and associated number and press Select to continue If the name you entered is not found you ll get a Given Name Not Exists message on LCD display Please press Select key to back to menu and try again 3 In case of the name you entered has been found you ll be presented with dial and edit option Please refer to step 4 and 5 of last page for ins...

Page 56: ... or to select a address book entry to delete then press Select key If you want to abort press Menu key 2 Press 1 to delete selected address book entry or press 2 to abort Delete All 1 Press 1 key to delete all address book entries or press 2 key to abort Name Johnny Phone Number 1 482 1728502 Name 1 of 15 John Doe Delete John Doe 1 Yes 2 No Delete 1 Yes 2 No Hint You can also use web interface to ...

Page 57: ...to select the setup item you want then press Select key Address Book Call Records Received Call Missed Call Hint Descriptions of Call Type Received Call All accepted incoming phone calls Missed Call All incoming phone calls which are not answered Dialed Call All outgoing phone calls Delete All Delete all records Note Maximum 30 records are kept in received call missed call and dialed call record W...

Page 58: ...owse and press Menu to back to menu If there are no records you ll see Empty message displayed on LCD display press Select to back to menu 3 If you select Delete All in step 1 you ll be prompted to confirm Press 1 to delete all records or press 2 to abort If there are no records you ll see Empty message displayed on LCD display press Select to back to menu View Delete ALl 11 02 John Doe 11 03 5587...

Page 59: ...x 2310 IP Phone USER MANUAL Page 59 Missed Call Same as Received Call Dialed Call Same as Received Call Delete All 1 Press 1 key to delete all address book entries or press 2 key to abort Delete 1 Yes 2 No ...

Page 60: ... displayed on LCD then press Select key 3 Press Select key when Phone Setting is displayed on LCD 4 Press or key until Ring Type is displayed on LCD display then press Select key 5 There are several ringer sounds available here Press or to browse and press Select when you hear your favorite ringer sound Address Book Call Records Call Records Setting Phone Setting Call Setting Ring Mute Ring Type R...

Page 61: ...ting is displayed on LCD then press Select key 3 Press Select key when Phone Setting is displayed on LCD 4 Press or key until Language is displayed on LCD display then press Select key 5 There are several languages available here Press or to browse and press Select when the language you want to use is selected Address Book Call Records Call Records Setting Phone Setting Call Setting Ring Type Lang...

Page 62: ...tions to check the firmware version of your VOBX 2310 1 Press MENU key once 2 Press key repeatedly until Setting is displayed on LCD then press Select key 3 Press Select key when Phone Setting is displayed on LCD 4 Press or key until Version is displayed on LCD display then press Select key 5 The firmware version will be displayed on LCD display Address Book Call Records Call Records Setting Phone...

Page 63: ... adapter and the phone Make sure it s securely connected Plug the A C adapter into power outlet on the wall if it s not plugged in Please check the status of power outlet maybe it s not powered Disconnect the power jack and A C adapter and reconnect it again after about 10 seconds Press SPEAKER button on the phone or lift handset If you can hear dialtone please return this IP phone to your dealer ...

Page 64: ...e connection cable between handset and the phone Try a higher volume setting Try solutions of last scenario Contact your dealer if above solutions don t work I can hear dialtone in the handset but I can not place accept phone call If you hear busy tone do do do in handset the party you re calling may be busy not online or the phone number you just dialed is wrong please try again later and make su...

Page 65: ...Vobx 2310 IP Phone USER MANUAL Page 65 4 2 Specification ...

Page 66: ...Vobx 2310 IP Phone USER MANUAL Page 66 4 3 FCC Statements ...

Page 67: ...address of VOBX 2310 by your web browser then click START button Please make sure the IP Phone is connected to internet Click System link on the left of webpage then click Firmware Update link You ll be prompted to enter three parameters Version Update filename and Update server Please obtain the value of these parameters from your service provider and click APPLY The firmware upgrade process will...

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