VKI Technologies Eccellenza touch Operation Manual Download Page 82

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Operation Manual

VKI Publication #100308-003

Message Displayed

Code

Condition

Action(s) Required

Water temperature is not rising while

heating

Water temperature is not increasing

while in heating mode.

1 - Check wiring and connections to

heater relay, heater element and

control board.

2 - Heater relay may need to be

replaced.

3 - Heater element may need to be

replaced.

4 - Control board may need to be

replaced.

Water temperature is over the

maximum level

Water temperature has exceeded

configured temperature setting.

1- Heater relay may need to be

replaced.

2 - Control board may need to be

replaced.

Whippers current is close to critical

level

M4,

M5,

M11

Powder Whipper current is close to

maximum operating level.

1 - If message persists, replace the

faulty whipper motor.

Whippers current is close to minimum

operation level

M4,

M5,

M11

Powder Whipper current is close to

minimum operating level.

1 - If message persists, replace the

faulty whipper motor.

Whippers current is over safety level

M4,

M5,

M11

Powder Whipper current has

exceeded the maximum operating

level.

1 - If message persists, replace the

faulty whipper motor.

Whippers current is under minimum

operation level

M4,

M5,

M11

Powder Whipper current is below

the minimum operating level.

1 - Check the wiring and connections

to the whipper motor.

2 - If message persists, replace the

faulty whipper motor.

Wiper current is over safety level

M10

The wiper motor current was over

the configured maximum operation

level.

1 - The wiper may be jammed or

binding.

2 - The wiper motor may need to be

replaced.

Wiper current is under minimum

operation level

M10

The wiper motor current was under

the configured minimum operation

level.

1 - The wiper may be missing or

improperly installed.

2 - Check wiper motor connections.

3 - The wiper motor may need to be

replaced

Wiper Inversion

M10

The wiper limit switches are

inverted.

1 - Reverse the wiring connections

to the wiper switches.

Wiper Not Initialized

M10

A wiper sequence was started while

the wiper was not initialized

(homed).

1 - Clear the message.

2 - Reboot the machine.

3 - If message persists, check wiper

motor switches and connections.

4 - If message persists, a wiper

motor switch needs to be replaced.

Wiper Over Current

Standby

M10

The wiper current was over the

configured stand by operation level.

1 - Clear the message.

2 - Reboot the machine.

Wiper Safety Fault

M10

The IC of the wiper driver is in fault

mode.

1 - Reboot the machine.

2 - If message persists, the control

board may need to be replaced.

Wiper Timeout

M10

Wiper motion is timed out: brewer

is moving too slow (or stopped),

unable to reach required position in

the allotted period of time.

1 - The wiper may be jammed or

binding.

2 - Check wiper motor connections.

3 - The wiper motor may need to be

replaced.

Wiper Unexpected Item

Received

M10

A wiper sequence step was received

while a wiper sequence was already

in progress.

1 - Clear the message.

2 - Reboot the machine.

Summary of Contents for Eccellenza touch

Page 1: ...July 15 2015 VKI Publication 100308 003 Operation Manual ...

Page 2: ...lacement components in the equipment or improper installation of the equipment Copyright VKI Technologies Inc 2015 The information and contents of this publication are property of VKI Technologies Inc No part of this publication can be reproduced reused modified or published in any format without the written permission of VKI Technologies Inc VKI Technologies Inc reserves the right to change the s...

Page 3: ...g a Beverage 14 Filling the Coffee Bean Dispensers 15 Adjusting the Coffee Dispenser Divider 16 Filling the Powder Dispensers 17 Checking Water Temperature 18 Initial Adjustments 18 Change PINs for the Operator and Administrator 18 Setting the Date and Time 18 Water Levels 18 Gram Throws 18 Beverages 18 Notifications 18 Clearing Error and Reminder Messages 19 SECTION 3 21 Configuring the Equipment...

Page 4: ...Notifications 45 Setup 47 Beverages 47 Cup Size and Strength 47 Default Beverage 48 Ingredients 49 Recipes 52 Setting Coffees 52 Setting Specialty Beverages 56 Changing the Coffee Type Used for Specialty Beverages 60 Restore Defaults 61 Water 62 Brewing 68 Water Temperature 68 Waste Management 69 Calibration 69 Security 70 Administrator 71 Operator 73 SECTION 4 75 Care and Maintenance 75 Daily Car...

Page 5: ...t is imperative that you read and understand the safety information outlined in this section before proceeding with the installation and operation of this equipment Safety Symbols The following symbols are used throughout this publication Indicates an electrical shock hazard Indicates a potential safety risk or a risk of damage to equipment and or its surroundings Indicates important information t...

Page 6: ...r than the voltage indicated on the serial number decal Do not immerse this equipment or any part of this equipment in liquid Do not install the equipment in an area where water spray is present This equipment must be installed securely on a level surface If it does not appear to be a stable location select another installation location Leave a minimum of 2 5cm of space behind this equipment for p...

Page 7: ...nt parts can result in personal injury fire and or further damage to the equipment Do not allow children to access this equipment They are not aware of the potential dangers that exist Never use ammonia based cleaners on the surfaces of this equipment as they will become discolored and or damaged permanently Use mild cleaning products such as dish soap Do not lean on push or shake the equipment as...

Page 8: ...ition at center or 1350 grams 3 lbs with partition at right side Coffee Hopper 2 1000 grams 2 25 lbs with partition at center or 650 grams 1 5 lbs with partition at right side Powder Hopper 1 1000 grams 2 25 lbs Powder Hopper 2 1000 grams 2 25 lbs Powder Hopper 3 1000 grams 2 25 lbs Water Tank 3 8 litres 1 gallon Waste Bin 27 cups 10 oz Equipment Dimensions Height 28 0 71 cm Width 20 0 56 cm Depth...

Page 9: ...or damage Indicate any damage on the delivery slip and have the delivery driver sign to acknowledge the damage Damages during shipping must be claimed with the carrier and not with VKI Technologies 1 Cut the straps on the outside of the box and open the flaps on the top of the box A 2 Lift the top carton and remove the cup stand assembly that is stored in it B 3 Remove the two foam supports C ...

Page 10: ... designed to support the weight of the machine and serious personal injury and or damage to the unit may occur 6 Remove the blue shipping tape and the protective film from the outside of the machine 7 Remove the keys from the cup stand and then install the cup stand assembly onto the front door Keep all packaging material in case the equipment must be transported or shipped When transporting the u...

Page 11: ...ment Overview Exterior Equipment Overview Interior Cup Stand Powder Dispensers 1 2 3 Powder Whippers Floor Tray Bean Grinder Brewer Lock LEDs Coffee Bean Dispensers Powder Dispensers 1 2 3 1 2 HMI Touch Screen Waste Bin Cup Stand USB Port Lock With Waste Bin Removed With Waste Bin Removed ...

Page 12: ...o a power source If the use of an extension cord or power bar cannot be avoided and must be used this is not recommended by VKI Technologies they must be of the heavy duty type with a minimum rating of 15 Amps Leave room at the rear of the equipment for the plumbing fitting and water hose as well as for adequate ventilation Leave ample room above the equipment to open and fill the product hoppers ...

Page 13: ... s installation instructions When the filter is installed or replaced make sure to write the installation date in the provided area on the filter cartridge Always follow the manufacturer s recommendations for filter replacement intervals Starting the Equipment The main power switch for the Eccellenza Touch is located at the rear of the machine on the right side To switch the power ON toggle the po...

Page 14: ...up size selection area Strength selection area Start button begins beverage preparation cycle Selecting and Dispensing a Beverage 1 Place your cup or mug on the cup stand at the bottom of the door 2 Swipe to the left or to the right on the screen to select the type of beverage desired 3 Swipe up or down to select the options or specific ingredients desired for the beverage type that was initially ...

Page 15: ...the desired coffee beans and then close the lid We recommend you use the bolder of the two coffee blends in the Coffee 1 dispenser 2 To fill the Coffee 2 dispenser lift the right side lid towards the left fill the dispenser with the desired coffee beans and then close the lid If the dispensers are completely empty you need to make a few vends until the dispensers are properly primed During this ti...

Page 16: ...pacity for Coffee 2 This is accomplished by changing the position of the center divider inside the coffee bean dispenser To reconfigure the coffee bean dispensers 1 By default the coffee bean dispenser is configured with the divider in the center 2 Lift the complete coffee lid assembly until the divider disengages from the rear of the lid 3 Slide the divider towards the right side making certain i...

Page 17: ...id fill the dispensers with the desired powder products and then close the lid If the dispensers are completely empty you need to make a few vends until the dispensers are properly primed During this time you may notice dispenser related errors on the screen these errors will clear automatically once the dispenser is primed Any ingredient references made in this manual are for example purposes onl...

Page 18: ...that the equipment has collected and when reports are sent to the operator of the equipment The date and time settings are found in the Regional Settings menu see page 33 Water Levels The Eccellenza Touch is factory preset to only dispense 8 oz 10 oz and 12 oz cups sizes The water levels can be fine tuned in the Setup menu see page 47 Gram Throws You will also need to calibrate the gram throws for...

Page 19: ...n In the example below the message reads Powder 2 low level However in our example there are three messages present as indicated by the number 3 in the upper right corner of the message box Messages are stacked in the order in which they occur Tap the message box to view more details about the message and the steps required to rectify the issue The following symbol is used to identify a touch loca...

Page 20: ...e powder dispenser lid and refill the dispenser Once done tap the checkmark to clear this message If you cannot immediately refill the dispenser tap the X to close this window without clearing the message In a case where multiple messages are present after clearing the first message any subsequent messages are displayed one at a time until they are all cleared ...

Page 21: ...ation System To access the equipment Configuration System 1 Touch the small line at the top center of the screen and swipe downwards 2 A numeric keypad opens and you are required to enter your personal identification number PIN The default PIN for the Operator is XXXXXX The default PIN for the Administrator is XXXXXX See the Security section page 70 for more information Contact VKI for more inform...

Page 22: ... is entered it remains on the keypad screen If logging in as an Operator all menus will be visible as you have full rights access to the programming mode If logging in as an Administrator your rights accesses may be limited and some menus may not be accessible Your PIN must remain confidential therefore you should never disclose your PIN to anyone ...

Page 23: ...uage units and date time General Settings set speaker volume and screen brightness Power Settings set energy saving features Vending Pricing currently unavailable Personalization currently unavailable Network configure network connections and email notifications Setup enable and rename products and beverages set recipes and timings set temperature fine tune water settings and product calibrations ...

Page 24: ...ngs in the drop down list also contain sub menus If you want to view a sub menu select tap one of the sub menu tabs at the top of the screen If multiple tabs are available the currently active tab is identified by a green line directly beneath the sub menu name which also appears white instead of gray ...

Page 25: ... Consumption Statistics Ingredients Tab The Ingredients tab displays the monthly quarterly and yearly consumption in weight for each of the ingredients used to prepare the beverages the equipment dispenses To reset the usage statistics to zero touch the Clear History button note that this action can be undone but only while the Undo option is visible for several seconds ...

Page 26: ...ual beverages the equipment dispenses Each available beverage is displayed at the bottom of the screen along with the cup count to its right in brackets When any beverage is selected Hot Milk Chocolate in the example below a graphical view of consumption is displayed for those beverages Multiple beverages can be selected and displayed simultaneously on the graph In the example below a monthly repo...

Page 27: ... in the machine The counters provide a history of the machine s operation or simply put as the machine s odometer an indication of the mileage that the coffee machine and or a particular part of the coffee machine went through None of the counters on this page are resettable This tab also displays how many coffee or powder vends remain before an automated brewer rinse or powder rinse is activated ...

Page 28: ... and provides logs of previous faults The equipment system info such as serial number firmware version IP address etc and maintenance functions are also found here Current Status The machine s current operating status is displayed with an easy to read graphic If the system is functioning properly with no faults detected a green checkmark is displayed see image below ...

Page 29: ... Exhaust Fan S2 Esthetic Lighting L4 Normal Water Level Detection T1 Temperature Probe L5 Safety Water Level Detection V1 Outlet Valve Coffee L9 Waste Bin Level Detection V2 Outlet Valve Powder 1 M1 Powder 1 Motor V3 Outlet Valve Powder 2 M2 Powder 2 Motor V4 Outlet Valve Hot Water M3 Powder 3 Motor V5 Inlet Valve M4 Powder 1 Whipper Motor V6 Outlet Valve Powder 3 In the example above a fault has ...

Page 30: ...g was required Yellow marked codes warn of potential faults Codes in green identify that the fault was corrected and when it was corrected System Info Information about the equipment such as serial number firmware versions network address etc can be found in this menu The Machine Name field can be changed To do so simply tap on the machine name and the keyboard appears allowing you to rename the m...

Page 31: ...he Maintenance tab Place a cup on the cup stand prior to running this cycle as up to 12 oz of water will be dispensed once the cycle is activated Brewer Rinse The Eccellenza Touch runs an automatic brewer rinse cycle every 500 cups see Counters on page 27 The brewer rinse cycle dispenses water into the brewer as the piston repeatedly raises and lowers creating agitation above and below the screen ...

Page 32: ...wder Level This option automatically calibrates the powder motors and dispensers Note that the machine comes pre calibrated from the factory therefore running this cycle is not necessary Should you replace one of the powder motors or one of the powder dispensers we recommend that you execute this calibration cycle This cycle must be executed with empty powder dispenser s Do not run this cycle if t...

Page 33: ...ed with three different languages English French and Spanish however only two can be active at one time In this tab you can define the Primary Language which will be the default and the Secondary Language which will be selectable by the user To change the language settings select either the Primary or Secondary setting choose the required language from the list and select Done Note that you can al...

Page 34: ...ither milliliters ml or ounces oz and the temperature can be set to either C or F To simplify weight settings for coffees and powders the Eccellenza Touch only displays the units as grams when they are being set Date and Time To adjust the date time and time zone setting first set the Region Time Zone in which you are located and then select the Date and Time feature to open the scroll list ...

Page 35: ...tings The table in the image identifies what each of the fields of the scroll list represents Once the month date and year are selected the day of the week will be calculated and set automatically General Settings The General Settings screen is used to set the volume level available only when speakers are used and the brightness of the screen A B C D E F A Month B Date C Year D Hour E Minute F AM ...

Page 36: ... 36 Power Settings The Power Settings screen is used to set the energy saving options available in the Eccellenza Touch Auto Dim Delay If the Auto Dim Delay feature is activated the screen will dim slightly after the preset amount of time to reduce energy consumption ...

Page 37: ... only the machine screen functions to advise users that the machine is in Energy Saving mode All other components are disabled including the heating element 1 Tap the Energy Saving slider to activate the Energy Saving mode 2 Select the Day for which you want to enable the Energy Saving mode in this example Monday is selected If using the Energy Saving mode it must be activated and set individually...

Page 38: ...ration Manual VKI Publication 100308 003 38 3 Tap the Enable Energy Saving slider to enable the Energy Saving mode 4 To set the time that the machine turns ON for Mondays in this example tap on the Turn on machine time setting ...

Page 39: ...l list represents 6 Repeat this procedure for setting time that the machine turns OFF by tapping on the Turn off machine time setting and adjusting the time 7 Now that Monday is set repeat the complete procedure to set the Energy Saving for every other day of the week If the Energy Saving mode is active the machine cannot be used to dispense beverages and will remain in Energy Saving mode for the ...

Page 40: ...ending Pricing options are currently unavailable for the Eccellenza Touch These features will be activated in a future firmware release Personalization The Personalization options are currently unavailable for the Eccellenza Touch These features will be activated in a future firmware release ...

Page 41: ...o send email notifications concerning consumption sales and faults messages WIFI Should you want to establish remote communication with the Eccellenza Touch you ll first need to enable the WiFi feature by tapping on the WiFi Connexion slider 1 Once WiFi is enabled the Eccellenza Touch begins scanning for any wireless networks in its vicinity 2 When scanning is complete all of the detected networks...

Page 42: ...ssword as well as any required network permissions Without these credentials it is not possible to connect to a network to use the machine s WiFi capabilities 3 Select the network to which you want the Eccellenza Touch to connect and then tap on the Connect button 4 The keyboard appears and you must now type in the required password to connect to the selected network Once done tap the Accept Chang...

Page 43: ...ication 100308 003 43 5 The Eccellenza Touch now communicates with the network server and if the correct credentials were used network access is granted 6 Once connected to the network a green indicator appears to the right of the network name SSID ...

Page 44: ...IT Department for more information about setting up an SMTP server Only after obtaining network access the Eccellenza Touch can then be configured to upload notifications concerning consumption sales and faults messages directly to your SMTP server 1 Tap on the Requires Authentication slider to activate the SMTP feature 2 Enter the required information in the SMTP Server field as well as your SMTP...

Page 45: ...consumption beverage sales counters and faults messages directly into your email s Inbox Fault and message notifications are sent immediately after they occur so that they can be addressed as soon as possible to minimize downtime Consumption sales and counter notifications can be set to be sent on a daily weekly or monthly basis An SMTP server must first be configured to be able to use the Notific...

Page 46: ...03 46 2 Select the Notification Recipient field to bring up the keyboard 3 Enter your email address and tap the Accept Change button to save it 4 Select the type of event notifications as well as the frequency of the periodic reports that you would like to receive ...

Page 47: ...ct calibrations Beverages Cup Size and Strength The Beverages tab allows you to set the availability of cups sizes and carafe as well as coffee strengths In the example below all three cups sizes and strengths are enabled green If for example you want to offer only a medium cup size and only medium strength simply tap on the small and large cups and then on the mild and strong strengths to disable...

Page 48: ...ing point In the example below the French Roast has been set as the default beverage the Default label beneath the beverage name is green You can view all of the other beverages by swiping to the left or to the right Simply tap on the Default option beneath the beverage name to change that particular beverage to the default beverage In the example below the Cappuccino beverage has now been set as ...

Page 49: ... done in Ingredients tab When this tab is selected a list of the coffee and powder names is displayed Any of these product names can be changed if required 1 If for example you will be using a Mocha Java coffee blend instead of Colombian you ll need to modify the Coffee 2 Name on the list Tap Colombian on the screen the current blend name for Coffee 2 to bring up the keyboard ...

Page 50: ... at the end of the Colombian text press the backspace button until all of the text is deleted 3 When the text is deleted Coffee 2 Name is displayed in this field instead of an actual blend name Using the keyboard type in the new name for Coffee 2 which in this case changes to Mocha Java ...

Page 51: ...8 003 51 4 Tap the Accept Change button to save your changes 5 Coffee 2 has now been renamed from Colombian to Mocha Java on the list of ingredients 6 Mocha Java is now displayed everywhere Colombian was previously displayed Before Name Change After Name Change ...

Page 52: ...ation 100308 003 52 Recipes The product settings for every available beverage can be adjusted in the Recipes tab of the setup Setting Coffees 1 Tap on the Selected Beverage location beside Line 1 2 A scroll list of all the available beverages appears ...

Page 53: ... 3 Swipe up or down to scroll through the list of beverages and then select the one that requires adjusting by tapping Done In this example French Roast is selected 4 On Line 2 select the cup size that needs to be adjusted In this example the Medium cup size is selected ...

Page 54: ...he Intensity Customization setting on Line 3 This is used to adjust the Mild and Strong strength coffee settings Tap on the slider to activate it 5 The Mild and Strong settings are now also active not grayed out in the Ingredients Quantities section of the screen Coffee settings are measured in grams whereas the Intensity settings are measured as a percentage of the coffee setting Mild is a percen...

Page 55: ...rams 7 We also want to adjust the Mild strength setting so that it is 15 milder than the actual French Roast setting of 15 5 grams instead of 20 milder by increasing the Mild setting The Strong setting percentage can also be increased or decreased Mild strength settings are shown as a negative number as the actual coffee setting is decreased by the percentage shown ...

Page 56: ...nd tap on the blue Test Recipe button on line 3 The Eccellenza Touch will now dispense the beverage so that you or your customer can perform a taste test If further adjustments are required make the changes and test the beverage again until you get the desired results Setting Specialty Beverages 1 Tap on the Selected Beverage location beside Line 1 ...

Page 57: ...KI Publication 100308 003 57 2 A scroll list of all the available beverages appears 3 Swipe up or down to scroll through the list of beverages select the one that requires adjusting and then by tap Done In this example Mochaccino is selected ...

Page 58: ... that needs to be adjusted In this example the Small cup size is selected 5 Notice that all of the ingredients required to make a Mochaccino are now active not grayed out in the Ingredients Quantities section of the screen This indicates that each of these ingredients can now be individually adjusted ...

Page 59: ...offee 1 which would normally be the bolder of the two coffee blends used in the Eccellenza Touch This can be changed if required see page 60 7 To brew a test beverage using the new settings place a cup on the cup stand and tap on the blue Test Recipe button on line 3 The Eccellenza Touch will now dispense a Mochaccino that you or your customer can taste test If further adjustments are required mak...

Page 60: ...en setting a specialty beverage Coffee 2 is active but set to zero Should you want a particular specialty beverage to use the milder Coffee 2 instead of the bolder Coffee 1 in its recipe increase the Coffee 2 setting to the desired level and then decrease the Coffee 1 setting to zero You can also use a combination of both Coffee types if you chose by having a gram setting for Coffee 1 and a gram s...

Page 61: ...ings of a certain beverage select that beverage in the Recipes tab as well as a cup size and then tap the Restore Defaults button The Factory Settings for only that particular selection will be restored When the factory settings are restored for a selection any changes that were made to your previous settings will be overwritten ...

Page 62: ... setup The Eccellenza Touch is factory preset to only dispense 8 oz 10 oz and 12 oz cups sizes These settings can be fine tuned in this menu 1 After selecting the Water tab the following options appear Coffees Specialty Coffees and Powder Beverages 2 Select the type of beverage for which you want to adjust the water In this example Specialty Coffees is selected ...

Page 63: ...st the water In this example Mochaccino is selected 4 All three cup sizes are now displayed To increase or decrease the quantity of water for a specific cup size press the or buttons in the corresponding box In this example the Medium cup size will be increased to 265ml Press the button in the Medium box until 265 is displayed ...

Page 64: ...tand and tap on the Test Recipe button to make a test vend with the new water settings Make any adjustments if necessary 6 To reset a specific setting back to its default press the Reset Default setting for the corresponding cup size Note that the original default setting is beneath each cup size ...

Page 65: ...lication 100308 003 65 7 To return to the Specialty Coffees screen tap the Back to Specialty Coffees button 8 From this screen either select another specialty beverage to adjust or tap the Back to Beverage Types button to return to the main screen ...

Page 66: ...Manual VKI Publication 100308 003 66 9 Select another beverage and repeat the water adjustment process if required 10 The following screen appears if Coffees is selected 11 The following screen appears if Powder Beverages is selected ...

Page 67: ...za Touch VKI Publication 100308 003 67 12 Should you need to reset all of the water settings back to their default settings at the same time you can do so from the main Water screen simply by tapping on the Reset all Defaults button ...

Page 68: ...are setting the minimum temperature at which the machine will brew a beverage Should the temperature drop below this setting you will not be able to brew a beverage and the screen will display a Tank is Heating message Set Point The Set Point is the temperature at which the heating system maintains the water in the tank To change the Set Point tap on the temperature setting and use the scroll list...

Page 69: ...t you ll need to come to this tab and enable the Use Waste Chute option Doing so will make the wiper move from right to left guiding the spent coffee grounds into the waste chute instead of the waste bin Calibration The Calibration options are currently unavailable for the Eccellenza Touch These features will be activated in a future firmware release ...

Page 70: ...ccount The Operator has complete access to the programming menus and sets the rights for the Administrator who has limited access In the example below you ll notice that the Administrator has only two accessible menus while the Operator has access to all of the menus It is the Operator who decides what access is granted to the Administrator and in this case the Administrator only has access to the...

Page 71: ...istrator is XXXXXX We recommend that you change this pin on the machine s initial set up Store the new PIN information somewhere where it can easily be found in your customer s file for example 1 Tap on New Pin or change PIN if changing it to open the numeric keypad 2 Using the keypad enter a 4 6 digit PIN and tap on Accept Change Contact VKI for more information about PIN numbers ...

Page 72: ...Change 4 If the PINs matches you will see a checkmark beside both entries to inform you that the new PIN has been accepted After entering their PIN on the main screen the Administrator will have access to the menus for which the Operator gave them the necessary permissions In most cases this access will be limited and some options will not be available ...

Page 73: ...e Administrator The default pin for the Operator is XXXXXX We recommend that you change this pin on the machine s initial set up Store the new PIN information somewhere where it can easily be found in your customer s file for example 1 Tap on Current Pin to open the numeric keypad 2 Using the keypad enter your 4 6 digit PIN and then tap on Accept Change Contact VKI for more information about PIN n...

Page 74: ...urrent options available to the Administrator 4 To change these options tap on the options that you want to make available to the Administrator they will change color to green To remove the availability of any options tap them so that they are grayed out In the screenshot above in the Administrator Privileges section you ll now notice that the Dashboard Regional Settings Power Settings and Securit...

Page 75: ... bin Refill the Coffee Dispensers and Powder Dispensers top off the coffee and powder dispensers Wipe Exterior and Countertop using a clean towel wipe any coffee grounds and spills from the exterior of the machine and the countertop Every 10 000 Cycles or 12 Months Clean the brewer components with warm water and dish soap For detailed information about disassembling the brewer consult the Eccellen...

Page 76: ...ust be replaced Miscellaneous Run the Brewer Rinse Cycle when prompted by the machine a message appears on the touch screen Run the Powder Rinse Cycle when prompted by the machine a message appears on the touch screen Verify Water Tank Components dependant on the local water conditions inspect clean or replace components as required Cleaning the Coffee Dispenser empty remove and clean the coffee d...

Page 77: ...y the contents of both the waste bin and the cup stand Automatic brewer or powder system rinse Insert an empty container under spout and press Start The automatic rinse cycle for the brewer or for the powder system has been triggered Place an empty leak proof container under the pour spouts area and then press Start to begin the rinse cycle Overflow detected Remove and empty cup stand and drip tra...

Page 78: ...adrature encoder is not returning any count 1 Clear the message 2 Reboot the machine 3 If message persists replace the brewer motor Brewer Not Initialized M9 A brewer sequence was started while the brewer was not initialized 1 Reboot the machine to initialize the brewer Brewer Over Current Standby M9 The brewer current was over the configured stand by operation level 1 Clear the message 2 Reboot t...

Page 79: ...ly 1 Check fan wiring and connection to the control board 2 Clean any accumulation from fan 3 If message persists replace the exhaust fan 4 If message persists replace the control board Grinder Fuse Fault G1 Grinder fuse is in fault 1 This message resets automatically after all critical errors have been fixed Grinder Sensor Error G1 Grinder Current Sensor is out of range 1 Clear the message 2 Rebo...

Page 80: ...l 1 Clear the message 2 Reboot the machine 3 If message persists replace the waste bin presence sensor Machine Fan Blower Over Current Standby Z99 The fan or blower current sum was over the configured stand by operation level 1 Clear the message 2 Reboot the machine Machine No Cup Light 1 Short Machine No Cup Light 2 Short S1 S2 Cup Light LED 1 or 2 is shorted 1 Replace LED harness Powder Dispense...

Page 81: ... be replaced Water Tank Coil Valves Over Current StandBy Z99 Valve s current has exceeded the configured stand by operation level 1 Clears automatically If not reboot the machine Water Tank Default Critical Min Temp H1 Water temperature went below the configured minimum critical temperature Default 0 C 1 Clear the message 2 Reboot the machine Water Tank Default Fill Heating Time H1 Inlet valve and...

Page 82: ...ulty whipper motor Wiper current is over safety level M10 The wiper motor current was over the configured maximum operation level 1 The wiper may be jammed or binding 2 The wiper motor may need to be replaced Wiper current is under minimum operation level M10 The wiper motor current was under the configured minimum operation level 1 The wiper may be missing or improperly installed 2 Check wiper mo...

Page 83: ...f updating your equipment to the latest firmware 1 Load the latest firmware files onto an empty USB flash drive minimum 1GB 2 Remove the waste bin 3 Remove the plug from the USB connector and insert your USB flash drive into it Make sure to push the USB flash drive into the USB connector as far as it can go 4 Reboot the machine using the main power switch 5 The updating process is automated and re...

Page 84: ...the Eccellenza Touch will reboot itself twice While it is rebooting re install the plug onto the USB connector and re install the waste bin 8 It is possible that an error may be displayed on the screen If this is the case simply clear the error Updating the Eccellenza Touch firmware will not overwrite or change any existing settings or customizations you may have made in the programming These sett...

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