49
Table 5-1. Troubleshooting Chart (continued)
Symptom
Possible Cause(s)
Solution
Image appears “ washed
out ” and / or dark areas app
ear too bright.
• Brightness is set too high.
• Decrease the brightness setting.
Image is too dark.
• Brightness and / or Backlight are
set too low.
• Increase the brightness and /
or backlight settings.
Images from an HDMI source do
not display.
• The resolution and frequency of
the video card in the computer
are not compatible with the
display.
• HDMI c ab le from source to
display is either defective or too
long.
• Select a compatible resolution
and vertical frequency (refer
to
Supported Timings
on page
61).
• Try a known-good and / or
shorter HDMI c able.
Computer images do not
display correctly.
• The resolution and frequency of
the video card in the computer
are not compatible with the
display.
• Clock and Phase settings nee d
adjustment.
• Select a compatible resolution
and vertical frequency (refer
to
Supported Timings
on page
61).
• Adjust
Clocks
and
Phase
settings (refer to
Phase - VGA
sources
on page 45 and
Clock
- VGA
sources on
page 45
).
Touch screen doesn’t
work.
• Multi-touch controller host
computer is not connected
correctly.
• Host computer hardware or OS
incompatibility.
• See Figure 3-7.
• Refer to
Enabling the
Touch Screen
on
page 31.
Should you require assistance with a suspected hardware fault, please contact the support line below. You will require
your unit serial number. The operator will attempt to diagnose any fault and will take action as appropriate.
UK Warranty Support
Tel. 08450 724 999
Email.
Summary of Contents for VTE-3200
Page 1: ...VTE 3200 Super slim LED Display Model VTE 3200 Installation OperationManual ...
Page 6: ...6 Notes ...
Page 10: ...10 Notes ...
Page 14: ...14 Notes ...
Page 59: ...59 Notes ...
Page 63: ...63 Notes ...
Page 67: ...67 Appendix IV Wall Mount Safety Notes ...
Page 68: ...68 ...
