vividtouch VTE-3200 Installation & Operation Manual Download

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Graphic Conventions:

These symbols appear in numerous places throughout the manual, to emphasise points that you

must keep in mind to avoid problems with your equipment or injury:

TIP

TIPS highlight time saving short cuts and helpful guidelines for using certain features.

NOTE

NOTES emphasise text with unusual importance or special significance. They also provide

supplemental information.

CAUTION

CAUTIONS alert users that a given action or omitted action can degrade performance or cause a

malfunction.

WARNING

WARNINGS appear when a given action or omitted action can result in damage to the equipment, or

possible non-fatal injury to the user.

DANGER

DANGER appears when a given action can cause severe injury or death.

Using This Manual

Use the following table to locate the specific information you need in this manual.

If you need...

... Turn to page:

General information about the VIVIDtouch Series LED Display

Installation instructions

First-time configuration instructions

Advanced configuration instructions

Troubleshooting tips

Product specifications

Summary of Contents for VTE-3200

Page 1: ...VTE 3200 Super slim LED Display Model VTE 3200 Installation OperationManual ...

Page 2: ...rt of this manual may be reproduced by any mechanical electronic or other means in any form without our prior written permission The trademarks reproduced in this document and used on the products are either owned or licensed by us or by their respective holders You may not reproduce or use the trademarks without our prior written consent COPYRIGHT AND TRADEMARKS ...

Page 3: ... replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 11 If an extension cord must be used ensure that the voltage rating exceeds the maximum power consumption of the apparatus otherwise the extension cord may overheat 12 Only use the attachments accessories specif...

Page 4: ...s for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio comm...

Page 5: ...t By ensuring this product is disposed of correctly you will help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product The recycling of materials will help to conserve natural resources This symbol is only valid in the European Union If you wish to discard this product please contact your local authori...

Page 6: ...6 Notes ...

Page 7: ...1 NotesonRemoteControlOperation 21 LockingandUnlockingtheRemoteControl Keypad on Display 21 Quick Setup 22 Installation Considerations 22 Ambient Light 22 Ambient Heat 22 Ventilation 23 MountingtheDisplay 24 ConnectionstotheDisplay 24 Connecting a Control System orPC 25 IRExtender Connection 27 ConnectingSourceComponentstotheDisplay 28 TurningonthePower 30 ChangingtheOSDLanguage 31 Enablingthe Tou...

Page 8: ... Command and Response Examples 51 Serial Command List 51 Using Discrete IR Codes 57 IR Command Protocol 57 IR Control Code List 58 7 Specifications 60 Supported Timings 61 Overall Dimensions 62 Appendix I Moving and Carrying Notice 64 Moving the Display 64 Carrying the display 64 Appendix II Installing a Wall Mount 65 Appendix III Installing a Pen Tray 66 Appendix IV Wall Mount Safety Notes 67 ...

Page 9: ...ONNECTION 26 FIGURE 3 4 IR EXTENDER CONNECTION 27 FIGURE 3 5 RECOMMENDED IR EXTENDER POSITION 27 FIGURE 4 1 OSD MENU STRUCTURE 36 FIGURE 4 2 TYPICAL PLUGE PATTERN FOR ADJUSTING BRIGHTNESS 37 FIGURE 4 3 TYPICAL GREY BAR PATTERN FOR ADJUSTING CONTRAST 38 FIGURE 4 4 TYPICAL TEST PATTERN FOR ADJUSTING SHARPNESS 39 FIGURE 4 5 TYPICAL COLOUR BAR PATTERN FOR ADJUSTING COLOUR SATURATION AND HUE 39 FIGURE4...

Page 10: ...10 Notes ...

Page 11: ...order to clarify the information and instructions provided Remote and built in keypad button identifiers are set in upper case bold type for example Press EXIT to return to the previous menu Computer input commands you type and output responses that appear on screen is shown in monospace fixed width type for example To change the aspect ratio to Letterbox type 07 00 02 41 53 50 03 08 Enter All key...

Page 12: ...ction or omitted action can degrade performance or cause a malfunction WARNING WARNINGS appear when a given action or omitted action can result in damage to the equipment or possible non fatal injury to the user DANGER DANGER appears when a given action can cause severe injury or death Using This Manual Use the following table to locate the specific information you need in this manual If you need ...

Page 13: ...ent Protection HDCP VGA RS232 Touch USB and LAN connections Edge LED Backlight with active ambient light sensor to adjust backlight automatically Touch Capability Precise highly responsive touch technology High touch sensitivity no pressure required Any touch finger gloved hand or pointer Calibrated easily by software tools as attached Windows 7 8 compliant One USB cable for easy Plug and Play ope...

Page 14: ...14 Notes ...

Page 15: ... Side View 1 MAIN POWER SWITCH Connects or disconnects the display panel from the AC power source 2 HANDLE Always use the handles when carrying the display DO NOT touch or hold the screen face 3 Status LED Solid orange display in standby mode Blinking orange display on no input detected Off main power switch off Solid green display on input detected SOUR MENU ...

Page 16: ...When a menu is visible on screen this button operates identically to the right arrow or ENTER button on the display remote control unit When a menu is visible on screen this button operates identically to the left arrow button on the display remote control unit When a menu is visible on screen these buttons operate identically to the up and down arrow buttons on the display remote control unit MEN...

Page 17: ...17 Input Panel Figure 2 2 shows the display input panel located at the bottom of the display Figure 2 2 Display Input Panel Bottom View ...

Page 18: ...isplayPort HDCP 1 1 compliant SD HD input for connecting SDTV EDTV or HDTV component video sources 7 HDMI HDCP compliant digital video input for connecting HDMI or DVI sources 8 DVI D In HDCP compliant VESA standard digital video input from a personal computer or digital video from a DVD player or HD set top box 9 VGA In 15 pin D Sub Connects components that have RGB or component output jacks such...

Page 19: ...19 Remote Control Unit Figure 2 3 shows the display remote control and Table 2 1 describes its functionality Figure 2 3 Display Remote Control Unit ...

Page 20: ...NK Blanks the screen Press any key to restore 6 FREEZE Freezes the screen Press again to restore 7 MENU Opens the monitor s on screen menu system When the menu system is already open pressing this button will select the previous submenu Navigates through submenus and settings 8 ENTER Selects highlighted menu choices 9 EXIT Closes the menu system 10 MUTE Turns off the sound BRIGHT Adjusts the brigh...

Page 21: ...not expose batteries to excessive heat such as from sunshine fire or the like NotesonRemote ControlOperation Make sure that there is nothing obstructing the infrared beam between the remote control and the IR receiver on the display If the effective range of the remote control decreases or it stops working replace the batteries with new ones The remote control may fail to operate if the infrared r...

Page 22: ...t the following for each input Aspect ratio Colour level Brightness Tint Contrast Input position Colour temperature and white balance 33 Installation Considerations Proper installation of your display will ensure a satisfying viewing experience Whether a display is installed temporarily or permanently the following should be taken into account to ensure the best performance of the display Ambient ...

Page 23: ...sufficient space on all sides between it and surrounding objects as shown in Figure 3 1 This allows heat to disperse maintaining the proper operating temperature Figure 3 1 Ventilation Requirements for Enclosure Mounting Wall 50 mm 2 50 mm 2 Wall 50 mm 2 50 mm 2 50 mm 2 ...

Page 24: ...he approved wall mount kit designed for your display Connections to the Display Proceed as follows to connect the display to your video sources external controller s if present and AC power When connecting your equipment Turn off all equipment before making any connections Use the correct signal cables for each source For best performance and to minimise cable clutter use high quality cables that ...

Page 25: ...trol automation system if present to the RS 232 port on the display see Figure 3 2 For more information about using this connection refer to External Control on page 39 5 4 3 2 1 9 8 7 6 2 Receive Data to control system 3 Transit Data from control system 5 Ground to Automation Control System or PC Figure 3 2 RS 232 Control System Connection ...

Page 26: ...et cable with an RJ 45 male connector to connect a PC or control automation system if present to the Ethernet port on the display For more information about using this connection refer to External Control on page 39 Figure 3 3 Ethernet Connection ...

Page 27: ...ded IR Extender Positions for Cascading 32 Displays In controlled testing the IR range is approximately 1 5 metres directly on axis and about 1 metre at plus or minus 15 degrees off axis using the IR extender Best performance is obtained in either position P1 or position P2 Figure 3 5 Recommended IR Extender Position Remote Control 3 5 mm mini phono plug ...

Page 28: ...ingSource ComponentstotheDisplay Connect your video sources to the display as shown and described in the sections that follow DisplayPort Source Connection See Figure 3 6 Figure 3 6 DisplayPort Source Connection ...

Page 29: ...1 for a list of compatible input signals This display supports the VESA Display Data Channel DDC standard This standard provides Plug and Play capability the display and a VESA DDC compatible computer communicate their setting requirements allowing for quick and easy setup In order for Plug and Play to work correctly you must turn on the display before you turn on the connected computer Figure 3 7...

Page 30: ... cord into the AC receptacle on the side of the display AC 100V 240V See Figure 2 2 3 Connect the other end to your AC power source 4 Turn on the main power switch at the side of the display see Figure 2 1 The power indicator lights orange to indicate that the display is in standby mode 5 Press the power button on the remote control to turn on the display or press the power button on the keypad 6 ...

Page 31: ...your display to support touch screen capability ensure that The touch screen controller host computer is turned off The display is turned on The video output from the computer is connected to a video input on the display See Figure 3 6 Figure 3 7 or Figure 3 8 ConnectingtheTouchScreenControllerHostComputertotheDisplay Use the provided USB cable to connect the touch screen controller host computer ...

Page 32: ...k the installation file mt_driver_kit xxxxxx exe located on the USB Key provided with the display 2 The Touch Screen Driver Setup Wizard appears Click Next then click Install to start the process 3 Click Finish to complete the installation ...

Page 33: ...that a physical touch screen supports Status Show current status of a touch screen It may be a Working normal b Open bulk device failed c Open virtual digitizer failed d Open physic digitizer failed Calibration If touching the screen does not place the cursor in the desired position you may be able to correct this by performing a touch screen engine calibration To do this Click Calibration A white...

Page 34: ...34 Utility Please do not execute this function for it is for service engineer to diagnose the touch function CAUTION This action is not reversible ...

Page 35: ... 1 2 80 99 100 Colour Temperature Gamma Gamma Off or 2 2 Colour Temperature 5000K 6500K 7500K 9300K or User Red Green Blue Gain 128 129 130 256 382 383 Red Green Blue Offset 50 49 48 0 48 49 50 Aspect Ratio Full Screen Pillarbox or Auto Auto Scan On or Off Select Source VGA HDMI DVI or DisplayPort Audio Settings Volume 0 1 2 50 99 100 Bass 6 5 4 0 5 6 Treble Balance HDMI Audio Input HDMI or PC Aud...

Page 36: ...or Enable Static IP 255 255 255 255 0 0 0 0 Subnet Mask 255 255 255 255 0 0 0 0 Gateway 255 255 255 255 0 0 0 0 DNS Address 255 255 255 255 0 0 0 0 Save Network Settings No or Yes Refresh Refreshes dynamic IP information Power Status Alert No or Yes Source Status Alert No or Yes Signal Status Alert No or Yes Load Default Loads default network settings Device MAC Displays MAC information Factory Re...

Page 37: ... program material you are viewing These presets automatically adjust the other image settings for optimal image quality Or select User to adjust Brightness Contrast and other settings manually Brightness On your external test pattern source select a PLUGE pattern PLUGE is an acronym for Picture Line Up Generation Equipment Figure 4 2 shows a typical PLUGE pattern Figure 4 2 Typical PLUGE Pattern f...

Page 38: ... contains only black grey and white no colour Contrast On your external test pattern source select a stepped grey bar pattern like the one shown in Figure 4 3 Figure 4 3 Typical Grey Bar Pattern for Adjusting Contrast Select Contrast and press or to adjust the contrast to a point just below which the white rectangle starts to increase in size NOTE Brightness and contrast controls are interactive A...

Page 39: ...r white edges around the transitions from black to grey and differently sized lines in the sweep patterns at the top and bottom Lower the sharpness setting to eliminate them Figure 4 4 Typical Test Pattern for Adjusting Sharpness Saturation On your external test pattern source select a colour bar pattern like the one shown in Figure 4 5 Figure 4 5 Typical Colour Bar Pattern for Adjusting Colour Sa...

Page 40: ...as you would for adjusting colour saturation refer to the previous section Saturation Select Hue from the Video Settings menu and press or to adjust it until the cyan and magenta colour bars on either side of the green bar appear to be a single shade of blue NOTE Like the brightness and contrast controls the colour and tint controls are interactive A change to one may require a subtle change to th...

Page 41: ...eas such as an 80 IRE window pattern If the white areas contain traces of red green or blue decrease the Gain for that colour Offset Use the Offset controls to correct colour imbalances in the dark areas of the image A good way to do this is to use a test pattern consisting mostly of dark grey areas such as a 30 IRE window pattern If the grey areas contain traces of red green or blue decrease the ...

Page 42: ...e To adjust the left right speaker balance select Balance from the Audio Settings menu and press or to make one channel louder than the other HDMI Audio Input If you are using one of the HDMI inputs with a PC or other device that does not support audio output via HDMI set HDMI Audio Input to PC for that input Also connect the audio output from your source as shown in Figure 3 5 This setting associ...

Page 43: ...elect OSD Language from the Basic Settings menu and press or to select the OSD Language OSD Timeout Select OSD Timeout from the Basic Settings menu to specify how long the menus remain on screen after selecting them Select from 5 to 120 seconds in five second increments Power LED Select Power LED from the Basic Settings menu to change the behaviour of the status indicator LED see Figure 2 1 during...

Page 44: ... week To set power on and power off times for each day of the week independently set the Timer Mode to User To set the same power on and power off times for every day of the week set the Timer Mode to All Days To set the same power on and power off times for Monday through Friday set the Timer Mode to Work Days ...

Page 45: ... pattern such as a smooth grey consisting of a clear pattern of black and white pixels or a similar half on half off graphic image Adjust the slidebar until the image stabilises and each pixel is clearly defined You may notice that you can stabilise the image at more than one point Use either setting in such cases Clock VGA sources This control sets the frequency of the pixel sampling clock indica...

Page 46: ...nu and press to configure the display s network settings Enable Network Enables the network feature Option No Yes IP Address Settings When network feature is enabled press to configure the following IP addresses Dynamic IP Enable DHCP for dynamic IP address assignment Static IP Address Sets the static IP address when the DYNAMIC IP line is disabled or views it when the DYNAMIC IP line is enabled R...

Page 47: ...ory Reset from the Advanced Settings menu A confirmation message appears Select Yes to continue with the reset or select No to cancel CAUTION This action is not reversible Proceed with caution System The read only System menu provides the following status information about the display The resolution and refresh rate of the active source and The currently installed firmware version ...

Page 48: ...t the main power switch see Figure 2 1 to the on position Replace the batteries The display is on and menus appear but there is no picture Incorrect source selection Source component is not turned on Source component is connected incorrectly or not at all Select the correct source Turn on the source component Check connections from the source component to the display The remote control does not wo...

Page 49: ...er images do not display correctly The resolution and frequency of the video card in the computer are not compatible with the display Clock and Phase settings need adjustment Select a compatible resolution and vertical frequency refer to Supported Timings on page 61 Adjust Clocks and Phase settings refer to Phase VGA sources on page 45 and Clock VGA sources on page 45 Touch screen doesn t work Mul...

Page 50: ... Tera Term RS 232 Connection and Port Configuration Connect your control system or PC to the RS 232 input of the display as shown in Figure 3 2 Configure the RS 232 controller or PC serial port as follows no parity 8 data bits 1 stop bit and no flow control Set the baud rate to 115200 to match that of the display RS 232 port Command and Response Format Commands sent from an automation control syst...

Page 51: ... 01 00 43 4F 4E 1E 08 Reset the LCD panel display settings 07 01 02 41 4C 4C 00 08 07 01 00 41 4C 4C 00 08 Request LCD panel serial number 07 01 01 53 45 52 08 07 01 00 53 45 52 S 0 S 12 08 S 0 S 12 the serial number in ASCII Request LCD panel firmware version 07 01 01 47 56 45 08 07 01 00 47 56 45 S 0 S 5 08 S 0 S 5 the firmware versionin ASCII Serial Command List Table 6 2 lists allsupported com...

Page 52: ...W R 00 00 User 43 4F 54 01 01 6500K 02 02 9300K 06 06 5000K 07 07 7500K GAC W R 00 00 Off Gamma 47 41 43 01 01 2 2 Gamma USR W R 0 255 Current value Red Gain 128 383 55 53 52 USG W R 0 255 Current value Green Gain 128 383 55 53 47 USB W R 0 255 Current value Blue Gain 128 383 55 53 42 UOR W R 0 100 Current value Red Offset 50 50 55 4F 52 UOG W R 0 100 Current value Green Offset 50 50 55 4F 47 UOB ...

Page 53: ... Hour 52 54 48 RTN 0 59 0 59 Minute 52 54 4E TimerMode TMS W R 0 0 All 54 4D 53 1 1 WorkDays 2 2 User Alarm Enable AEN W R 1 1 Sunday 41 45 4E 2 2 Monday 4 4 Tuesday 8 8 Wednesday 16 16 Thursday 32 32 Friday 64 64 Saturday Alarm Disable AEF W R 1 1 Sunday 41 45 46 2 2 Monday 4 4 Tuesday 8 8 Wednesday 16 16 Thursday 32 32 Friday 64 64 Saturday Sunday SNH W R 0 23 0 23 Sunday On Hour 53 4E 48 SNM 0 ...

Page 54: ... 23 Wednesday On Hour 44 4E 48 DNM 0 59 0 59 Wednesday On Minute 44 4E 4D DFH 0 23 0 23 Wednesday Off Hour 44 46 48 DFM 0 59 0 59 Wednesday Off Minute 44 46 4D Thursday UNH W R 0 23 0 23 ThursdayOnHour 55 4E 48 UNM 0 59 0 59 Thursday On Minute 55 4E 4D UFH 0 23 0 23 Thursday Off Hour 55 46 48 UFM 0 59 0 59 Thursday Off Minute 55 46 4D Friday INH W R 0 23 0 23 Friday On Hour 49 4E 48 INM 0 59 0 59 ...

Page 55: ... 55 01 01 INFO Key 02 02 UP Key 03 03 DOWN Key 04 04 LEFT Key 05 05 RIGHT Key 06 06 ENTER Key 07 07 EXIT Key Other Control ALL W 00 00 Reset All 41 4C 4C KLC W R 00 00 Un lock Keys 4B 4C 43 01 01 Lock Keys SER R 13 bytes ReadSerialNumber 53 45 52 MNA R 13 bytes Read Model Name 4D 4E 41 GVE R 6 bytes Read Firmware Version 47 56 45 RTV R Current value Rea d RS 232C Table Version 52 54 56 WFS W R 00 ...

Page 56: ... Item CMD Type Value DEC Reply DEC Content CMD HEX Other Control cont Audio VOL W R 0 100 Current value Volume 56 4F 4C MUT W R 00 00 Mute Off 4D 55 54 01 01 Mute On Scheme Selection SCM W R 00 00 User 53 43 4D 01 01 Sport 02 02 Game 03 03 Cinema 04 04 Vivid ...

Page 57: ... a non modulated pulse of 4 5 ms 16 address bits also called a custom code eight 8 bits for the address followed by the logical inverse of the address The custom code for the display is 16559 decimal 0x40AF binary 01000000 10101111 16 data bits eight 8 bits for the command followed by the logic al inverse of the command and An end pulse a modulated pulse of 0 56 ms similar to the modulated pulse i...

Page 58: ...ode Data Code Function 40AF 04FB INFO 40AF 1CE3 POWER 40AF 07F8 VGA 40AF 08F7 DVI 40AF 09F6 HDMI1 40AF 15EA DISPLAYPORT 40AF 0EF1 MENU 40AF 12ED ENTER 40AF 05FA EXIT 40AF 14EB SCALING 40AF 43BC FREEZE 40AF 00FF MUTE 40AF 17E8 BRIGHTNESS 40AF 18E7 CONTRAST 40AF 1EE1 AUTO 40AF 0FF0 SOURCE 40AF 1BE4 VOLUME 40AF 1DE2 VOLUME ...

Page 59: ...59 Notes ...

Page 60: ...eakers 94 KΩ 2 x 10W CONNECTIVITY Connections DisplayPort HDMI VGA DVI Audio Audio Out PC Audio In Control IR Extender RS232 Ethernet Touch USB PHYSICAL SPECIFICATIONS Dimensions 740 6 x 441 8 x 83 w o handle 740 6 x 441 8 x 92 4 w handle Weight Net 15 2 kg Gross 19 2 kg Wall Mount 200mm x 200mm VESA 100mm x 100mm for IPC Mounting Fanless Design Yes OSD FUNCTIONS OSD Languages English German Dutch...

Page 61: ... 59 995 68 25 O O O O 1280 x 800 49 306 59 91 71 O O O O 49 702 59 81 83 O O O O SXGA 1280x1024 63 981 60 02 108 O O O O SXGA 1400 x1050 64 744 59 95 101 O O O O 65 317 59 98 121 75 O O O O 1440 x 900 55 469 59 901 88 75 O O O O 55 935 59 88 106 5 O O O O WSXGA 1680 x1050 64 674 59 883 119 O O O 65 29 59 954 146 25 O O O UXGA 1600 x 1200 75 60 162 O O O O 1920 x 1080 66 587 59 93 138 5 O O O O EDT...

Page 62: ...62 Overall Dimensions Figure 7 1shows the dimensions of the display all dimensions are in millimetres Figure 7 1 VTE 3200 Display Dimensions ...

Page 63: ...63 Notes ...

Page 64: ...to move the display with one person may result in dropping the display and or serious injury When moving a display in its shipping carton lift the carton using the white handles Carrying the display This display is heavy please follow proper lifting technique as pictured below Failure to do so may cause injury OK AVOID ...

Page 65: ...g enough to hold the necessary weight of the display and the mount Step1 Keep the display facing the ground and place it on a flat object Step2 Remove the 4 screws M8 15 from the back of the display Step3 Align the wall brackets with the mounting holes and attach the brackets to the display using the screws removed in Step 2 Caution Longer screws will damage the display Remove the 4 screws from ba...

Page 66: ... install a pen tray Step1 Use a screwdriver to unscrew the two screws under the display Step2 Align the pen tray with the holes that hold the screws under the display Step3 Screw the pen tray onto the bottom of the display using the screws that were removed earlier ...

Page 67: ...67 Appendix IV Wall Mount Safety Notes ...

Page 68: ...68 ...

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