LIMITED ONE-YEAR WARRANTY
On-Line warranty registration
Essenergy, Inc. (“Essenergy”) warrants this Product against defects in material or
workmanship for a period of one (1) year from the date of original purchase, when
utilized for normal household use. Essenergy will repair or replace the Product, at
its option, at no charge except for shipping and handling.
This warranty does not cover: (1) The clay pot or lid; (2) damage due to incorrect
customer instruction, installation or set up; (3) cosmetic damage or other damage
due to an act of God, accident, misuse, abuse, or negligence; (4) commercial use of
the Product; (5) modification of any part of the Product; (6) damage due to improper
operation, improper maintenance, or connection to an improper voltage supply; (7)
damage due to attempted repair of the Product by anyone not authorized by
Essenergy to service the Product; (8) normal wear of parts; (9) Damage or defects
caused by shipping, faulty packaging or mishandling in transit; (10) any non-
electric/mechanical attachments and accessories and disposable parts including
measuring cup, spoon, inner pot, outside case, cord and plug.
KEEP YOUR SALES RECEIPT. Warranty service will require presentation of
proof of purchase in the form of a bill of sale or receipt which shows the date of
purchase and establishes that the Product is within the warranty period.
PLEASE REGISTER YOUR PRODUCT WITHIN 10 DAYS OF PURCHASE.
Product must be registered in order to claim warranty service. Please visit
to register your product.
This warranty is invalid if the factory applied serial number or production date has
been altered or removed from the Product.
To obtain warranty service, first contact customer service to receive an RMA
number. You will receive instructions for the return of your unit once it has been
authorized. You will need to send the complete electronic housing (
without the
clay pot or lid
) insured, freight prepaid, plus proof of purchase (as described
above). Be sure to package in the original packaging and ensure the machine is
secure inside of the box, with no rattling or movement once the box is sealed. If the
unit arrives with damage from shipment, the warranty will be invalidated.
Please attach your name, address, telephone number, and a description of the
problem along with return postage. A warranty form should be completed and
included with the package. The product must be sent carefully packed and properly
