Visual Circuits Harmony 4E, User Manual

Page: 41 / 50

31
C
ONTACTING
V
ISUAL
C
IRCUITS
C
ORPORATION
Contacting Technical Support
If you are experiencing problems with the decoder board, consult
the Troubleshooting section on page 23 and the support
information available at
www.visualcircuits.com first. If you need
further assistance, please contact your Visual Circuits Value Added
Reseller or Distributor.
What You Should Have Ready
When You Call
Before you call your supplier for support, collect the following
pieces of information:
❏
The serial number of the decoder board.
❏
The date of purchase of the unit.
❏
The name of the distributor or sales representative who sold
the unit.
❏
A complete description of the problem.
What You Can Expect When You
Call
As a Value Added Reseller or Distributor, you may contact Visual
Circuits technical support. Your call will be handled in the
following manner:
1. A technical support representative will record several pieces of
information (see What You Should Have Ready When You Call ,
above).
2. The representative will attempt to resolve your problem.