VIPColor VP2020, User Manual

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76
T
R O U B L E S H O O T I N G
The following table shows some other messages you may see on the display
panel, as well as the action to take.
Message Possible Reason Remedy
Media out • Wrong media sensor selected
• Media is not fed under the sensor
• Media is not fed correctly
• Media is jammed in printer
• Media has run out Check that the media is loaded correctly.
Error: Media Jam The media is jammed in the printer. Turn off the printer and clear the jam (refer to
the instructions on page 77).
Error: Carriage Jam The carriage is unable to move. Turn off the printer and clear the jam (refer
the instructions on page 77).
Print Job Cancelled
Invalid print job The print job could not be created. There may be something wrong with the file
you are printing. Try printing again using
another file.
Print Job Cancelled
Internal error (xx) Hardware related errors. Try printing again. If the error persists, report
the error code to technical support personnel
Error Trap: 0xnnnn Printer system errors. Turn the printer off and on again. If the error
persists, report the error code to technical
support.
Print Job Cancelled
Label height mismatch The label height setting does not match
the media loaded in the printer. Correct the setting in the printer driver (see
the online help) and print again.
Print Job Cancelled
Label gap not found • The wrong media is loaded in the
printer.
• Continuous media is loaded in the
printer.
• The media is not loaded correctly.
• Faulty gap sensor
• Correct the setting in the printer driver (see
the online help) to match the loaded media,
or load the correct media. Then print again.
• If the settings are correct, set up the printer
for this media manually. From the
ADVANCED
menu on the printer control
panel, select
SET UP LABEL THRESHOLD
and follow the instructions.
• If the error persists, contact technical
support.
VIPColor is not
responsible for damage
from used printhead
cleaner The printer detects that a printhead has
been replaced. Ensure that you install a new printhead
cleaner every time you change the printhead.
Press
to continue printing.