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If the pump still does not deliver flow, the cause may be one 

or more of the following:

1. 

Suction line air leaks. Vacuum gauge reading should help 

determine if this is the problem.

2. 

End of suction pipe not submerged deep enough in liquid.

3. 

Suction lift is too great or the suction piping is too small.

4. 

Liquid is vaporizing in the suction line before it 

gets to the pump.

If after consideration of these points it still does not pump, 

review again all points under 

START UP

. Read through 

Troubleshooting

 in this manual and try again. If it still does 

not pump, contact your Viking Pump

®

 representative.

TROUBLESHOOTING

A Viking pump that is properly installed and maintained will 

give long and satisfactory performance.

NOTE:

 Before making any pump adjustment or opening the 

pump liquid chamber in any manner, make sure that:

1. 

Any pressure in the pumping chamber has been vented 

through the suction or discharge lines or other openings 

provided for this purpose.

2. 

The driver has been “locked out” so that it cannot 

inadvertently be started while work is being done 

on the pump.

3. 

The pump has been allowed to cool down to the point 

where there is no chance of anyone being burned.

If trouble does develop, one of the first steps toward finding 

the difficulty is to 

install a vacuum gauge in the suction port 

and a pressure gauge in the discharge port

. Readings on 

these gauges often will give a clue as to where to start looking 

for the trouble.

VACUUM GAUGE - SUCTION PORT

1.  High reading would indicate:

a. 

Suction line is blocked by a stuck foot valve, 

stuck gate valve, or plugged strainer.

b. 

Liquid is too viscous to flow through the piping.

c. 

Lift is too high.

d. 

Line is too small.

2.  Low reading would indicate:

a. 

Air leak in suction line.

b. 

End of pipe is not in liquid.

c. 

Pump is worn.

d. 

Pump is dry - should be primed.

3.  Fluttering, jumping, or erratic reading:

a. 

Liquid is vaporizing.

b. 

Liquid is coming to pump in slugs, possibly an air leak, 

insufficient liquid above the end of the suction pipe.

c. 

Vibrating from cavitation, misalignment, 

or damaged parts.

PRESSURE GAUGE - DISCHARGE PORT

1.  High reading would indicate:

a. 

High viscosity, small diameter discharge line or long 

discharge line.

b. 

Gate valve is partially closed.

c. 

Filter is plugged.

d. 

Vertical head did not consider a high specific 

gravity liquid.

e. 

Line is partially plugged from build up on inside of pipe.

f. 

Liquid in the pipe is not up to temperature.

g. 

Liquid in the pipe has undergone a chemical reaction 

and has solidified.

h. 

Relief valve is set too high.

2.  Low reading would indicate:

a. 

Relief valve is set too low.

b. 

Relief valve poppet is not seating properly.

c. 

Bypass around the pump is partially open.

d. 

Too much extra clearance.

e. 

Pump is worn.

3.  Fluttering, jumping, or erratic reading:

a. 

Cavitation.

b. 

Liquid is coming to the pump in slugs.

c. 

Air leak is in the suction line.

d. 

Vibrating from misalignment or mechanical problems.

Some of the following may also help pinpoint the 

problem:

A.  Pump does not pump.

1. 

Pump has lost its prime due to air leak, low level in 

tank, foot valve stuck.

2. 

Suction lift is too high.

3. 

Rotating in wrong direction.

4. 

Motor does not come up to speed.

5. 

Suction and discharge valves not open.

6. 

Strainer is clogged.

7. 

Bypass valve open, relief valve set too low, relief valve 

poppet stuck open.

8. 

Pump is worn out.

9. 

Any changes in the liquid system or operation that 

would help explain the trouble, e.g. new source of 

supply, added more lines, inexperienced operators, etc.

10. 

Too much end clearance.

11. 

Head position is incorrect. See 

Figure A3

.

12. 

Temperature changes either in the liquid or environment.

13. Mag Drive pumps ONLY: 

The magnetic coupling 

is decoupling. Changes in application (temperature, 

pressure, viscosity, etc.) may require torque beyond 

coupling capabilities.

B.  Pump starts, then loses its prime.

1. 

Supply tank is empty.

2. 

Liquid is vaporizing in the suction line.

3. 

Air leaks or air pockets in the suction line; leaking air 

through packing or mechanical seal.

4. 

Pump is worn out.

TSM 1741  |  Issue B  |  Page 16 of 20

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Summary of Contents for 4197 Series

Page 1: ... Maintenance 19 ESB 515 19 Lubrication of Viking Pumps 19 Lubrication of Viking Reducers 19 Lubrication of Viking Associative Equipment 19 FIGURE 2 AS AK AL SIZES FIGURE 1 GG HJ HL SIZES INTRODUCTION The illustrations used in this manual are for identification purposes only and cannot be used for ordering parts Obtain a parts list from your Viking Pump representative Always give a complete name of...

Page 2: ...ump rotation may be reversed during operation pressure protection must be provided on both sides of pump Relief valve adjusting screw caps must always point towards suction side of the pump If pump rotation is reversed position of the relief valve must be changed Pressure relief valves cannot be used to control pump flow or regulate discharge pressure For additional information refer to Appendix G...

Page 3: ...Bulletin ESB 31 MAINTENANCE These pumps are designed for long trouble free service life under a wide variety of application conditions with minimum maintenance The points listed below will help provide long service life CLEANING PUMP Keep pump as clean as possible This will facilitate inspection adjustment and repair work and help prevent overlooking a dirt covered grease fitting STORAGE If pump i...

Page 4: ...m Name Of Part Item Name Of Part 1 Locknut 9 Bearing Retainer Washer 17 Idler Bushing 2 Bearing Spacer Collar 10 Casing 18 Idler and Bushing Assembly 3 End Cap for Bearing Housing 11 O Rings for Relief Valve 19 Head O Ring 4 Lip Seal for Bearing Housing 12 Relief Valve 20 Idler Pin 5 Ball Bearing Outer 13 Pipe Plug 21 Head and Idler Pin Assembly 6 Bearing Housing 14 Capscrew for Valve 22 Capscrew ...

Page 5: ...tscrew Setscrew Endcap Shaft Locknut Outer Ball Bearing Bearing Housing Inner Snap Ring Outer Snap Ring Shaft Snap Ring Inner Ball Bearing Bearing Retainer Washer Setscrew Shaft Locknut DANGER Before opening any Viking pump liquid chamber pumping chamber reservoir relief valve adjusting cap fitting etc be sure 1 That any pressure in the chamber has been completely vented through the suction or dis...

Page 6: ... them slowly by hand Spinning the bearings will damage the race and balls Make sure the bearings are clean then lubricate with non detergent SAE 30 weight oil and check for roughness Roughness can be determined by turning the outer race by hand Replace the bearings if they have roughness Be sure the shaft is free from nicks burrs and foreign particles that might damage the mechanical seal Scratche...

Page 7: ...ce can be pressed upon rotor hub See Figure 10 on page 7 or Figure 13 on page 8 To disassemble the rotating portion of the seal compress the carbon face and rapidly depress the retaining ring through the notch at the end of the retainer cartridge as shown in Figure 14 on page 8 Press the retainer cartridge onto the rotor hub See Figure 11 on page 7 At the factory an installation tube is used to pr...

Page 8: ...ler pin which is offset in the pump head is positioned toward and equal distance between the port connections to allow for proper flow of liquid through the pump 4 Tighten the head capscrews evenly 5 If the pump was equipped with a relief valve and was removed during disassembly install on the head with new gaskets The relief valve adjusting screw cap must always point towards the suction port Ref...

Page 9: ...aring assembly Turn the thrust bearing assembly clockwise until it can no longer be turned by hand Back off counter clockwise until the rotor shaft can be turned by hand with a noticeable drag 2 Make a mark on the outside diameter of the bearing housing and a corresponding mark on the casing 3 For standard end clearance back off the thrust bearing assembly the required length measured on the outsi...

Page 10: ... discharge line for actual adjusting operation 3 Turn adjusting screw CW in to increase pressure and CCW out to decrease pressure For guidance dimensions contact your Viking Pump representative for Engineering Standard ES 37 4 Close the discharge line at a point beyond the pressure gauge Limit the amount of time the pump is being operated at this condition The temperature inside the pump will rise...

Page 11: ...tions including right hand and left hand 4 Suction Discharge shaft rotation will determine which port is suction and which is discharge A look at Figure A3 will show how rotation determines which port is which As the pumping elements gears come out of mesh point A on Figure A3 liquid is drawn into the suction port Then at point B the gears come into mesh and the liquid is forced out the discharge ...

Page 12: ... reached at which all of the liquid being pumped is going through the valve This pressure is the relief valve setting Viking pumps can be furnished with either an internal pressure relief valve one which directs the flow from the valve back to the suction side of the pump or a return to tank valve which directs the flow through piping back to the supply tank See Figure A5 A and Figure A5 B An inli...

Page 13: ...sult in personal injury and or damage to the unit FIGURE A9 EXAMPLE OF IMPROPER LIFTING METHOD NOTE NEVER lift the unit with slings connected to the component lifting features The lifting features are designed for the individual component and are not rated to lift the entire unit Improper lifts can result in personal injury and or damage to the unit FIGURE A10 A Check width between these surfaces ...

Page 14: ...on or discharge line go around the obstacle instead of over it Going over it creates an air pocket See Figure A13 5 Where practical slope the piping so no air or liquid pockets will be formed Air pockets in the suction line make it hard for the pump to prime 6 For a suction line with a long horizontal run keep the horizontal portion below the liquid level if possible This keeps the pipe full of li...

Page 15: ...s manual 3 Check piping to be sure there is no strain on the pump casing 4 Rotate the pump shaft by hand to be sure it turns freely MAKE SURE THE PUMP DRIVER IS LOCKED OUT OR CANNOT BE ENERGIZED BEFORE DOING THIS 5 Jog motor to be sure it is turning in the right direction refer to discussion on pump rotation under item 4 in General Installation Notes section 6 Check any relief valves to be sure th...

Page 16: ...ossibly an air leak insufficient liquid above the end of the suction pipe c Vibrating from cavitation misalignment or damaged parts PRESSURE GAUGE DISCHARGE PORT 1 High reading would indicate a High viscosity small diameter discharge line or long discharge line b Gate valve is partially closed c Filter is plugged d Vertical head did not consider a high specific gravity liquid e Line is partially p...

Page 17: ...tern on all parts Rapid wear occurring in a few minutes hours or days shows up as heavy grooving galling twisting breaking or similar severe signs of trouble See Rapid Wear Table RAPID WEAR RAPID WEAR TABLE CAUSE EVIDENCE POSSIBLE SOLUTION 1 ABRASIVES Gouges or marks made by large hard particles a rapid wearing away of bushings from very small abrasives or anything in between Flush the system with...

Page 18: ...d and a light coat of non detergent SAE 30 weight oil must be applied to all internal pump parts Lubricate fittings and apply grease to pump shaft extension Viking suggests rotating pump shaft by hand one complete revolution every 30 days to circulate the oil Retighten all gasketed joints before using the pump DO S DON TS Do s and Don ts for installation operation and maintenance of Viking pumps t...

Page 19: ...ose polyurea grease Grease used for bracket bushing when seal is behind rotor Petrolatum Chevron Petrolatum Snow White Grease used for O Pro Seal Edible Grease aluminum complex Chevron FM ALC EP 0 1 2 Lubricate each grease fitting every 500 hours of operation or every six months whichever occurs first If service is severe grease more often Be sure the grease is compatible with the grease used by V...

Page 20: ...S EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGMENT ALL OF WHICH OTHER WARRANTIES ARE EXPRESSLY EXCLUDED THE RIGHTS AND REMEDIES UNDER THIS WARRANTY ARE AND SHALL BE THE SOLE AND EXCLUSIVE RIGHTS AND REMEDIES AGAINST VIKING EXCEPT FOR THE SPECIFIC LIABILITIES AND OBLIGATIONS PROVIDED UNDER THIS WARRANTY VIKING SHA...

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