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For more information, visit us at videotron.com/terminal-support

Caution!

 To prevent electric shock, match wide blade of plug to wide slot, then insert fully.  

If you are unable to fully insert the plug into the outlet, contact an electrician to replace your 
obsolete outlet.

 GROUNDING

The Terminal has a two-prong plug. Properly ground the unit by inserting the plug into a 
grounded electrical, two-socket outlet. If the plug is polarized, it has one wide prong and one 
narrow prong. This plug fits only one way. 

 SERVICING

This unit is covered by a three-year warranty. Opening the case will void your warranty. 
Refer all servicing to a qualified Videotron technician. Contact your cable service provider for 
instructions. Service should be referred to a Videotron technician when any of the following 
occurs:

•  There is damage to the power cord or plug.
•  Liquid enters the unit, or there is exposure to rain or water.
•  A heavy object falls on the unit, or you drop the unit or damage the casing.
•  The unit malfunctions (the instructions in this guide describe the proper operation).
•  The unit shows a distinct change in performance.

 EXTENDED WARRANTY

For greater peace of mind, Videotron offers you the possibility of extending the warranty for 
an additional two years. Customers who want this extended warranty must apply for it within 
30 days of the service activation date. The unit purchased will then be covered for a total of 
five years following the activation date. 

Summary of Contents for 4K Terminal

Page 1: ...TNV GDB TERMINAUX 50943 1709 user GUIDE 4K TERMINAL...

Page 2: ...2 For more information visit us at videotron com terminal support...

Page 3: ...e Plan 11 Frequently Asked Questions 12 Customer Service and Technical Support 14 Security 15 Signal Theft 17 Notes 18 GIVE YOUR OLD TERMINAL THE SECOND CHANCE IT DESERVES RECYCLE IT Recycle out dated...

Page 4: ...r life easier There s one menu for everything a streamlined and user friendly Program Guide smart Video on Demand service and a search tool that quickly scans the entire illico catalogue for you Use y...

Page 5: ...UR TERMINAL BACK OF THE TERMINAL 1 Coaxial audio video input 2 Unusable ports 3 Composite and audio ouput 4 SPDIF optical digital audio output 5 HDMI 2 0 output 6 Power input NOTE Images for reference...

Page 6: ...and may take up to 60 minutes If you bought your Terminal from one of our authorized dealers rather than in a Videotron store please follow these steps 1 Connect your Terminal by referring to the Con...

Page 7: ...2 Connect the other end of the HDMI cable to your new terminal 3 Connect the coaxial cable to your terminal 4 Plug the terminal power cable into an outlet 5 Select the HDMI source on your TV that corr...

Page 8: ...VOD Pause PVR VOD Record PVR Enter a channel or PIN number Screen format Settings and Applications Add remove a favourite channel Add remove content from My favourites Turn on your TV Launch illico Cl...

Page 9: ...red light under the button blinks twice then release both buttons 3 Press 9 9 1 on the remote control The red light will blink twice 4 Then press 1 to search for a TV code or press 3 to search for a...

Page 10: ...t the most out of its features The picture resolution For optimal picture resolution it s important to set your TV to the right aspect ratio SD 480i or 480p HD 1080i or 720p For Ultra HD your TV s aut...

Page 11: ...ard warranty for an extra two 2 years You can subscribe to the Maintenance Plan within 30 days of your service activation date As such the Terminal you purchased as well as the remote control will be...

Page 12: ...your Terminal This will disable the Mute function and bring the sound back Why is the sound on my TV so low Your Terminal s volume function controls the strength of the audio signal emitted by the Ter...

Page 13: ...ard definition The button on your remote control allows you to stretch the picture or to zoom in and remove of the black bars that border the left and right of the screen when you re watching a channe...

Page 14: ...ustomer Service You can reach a representative at 1 888 433 6876 Monday Friday from 7 30 a m to 10 p m and Saturdays and Sundays from 8 a m to 8 p m TECHNICAL SUPPORT For problems of a technical natur...

Page 15: ...an it with a damp cloth Do not use a liquid or aerosol cleaner or a magnetic static cleaning device OBJECT AND LIQUID ENTRY Do not expose the Terminal to moisture or spill liquid on or near it Do not...

Page 16: ...to a qualified Videotron technician Contact your cable service provider for instructions Service should be referred to a Videotron technician when any of the following occurs There is damage to the po...

Page 17: ...ed and reconnected to the network In certain circumstances the terminal will be deactivated In some cases legal proceedings may be initiated for signal theft SIGNAL THEFT IS ILLEGAL Theft is theft Ste...

Page 18: ...18 For more information visit us at videotron com terminal support NOTES...

Page 19: ...19 For more information visit us at videotron com terminal support NOTES...

Page 20: ...20 For more information visit us at videotron com terminal support NOTES...

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