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For more information, visit us at videotron.com/terminal-support

MAINTENANCE PLAN

VIDEOTRON’S STANDARD WARRANTY

Benefit from a free, three-year (3) standard warranty on your Terminal.

1

 In the event of 

breakage resulting from normal use of the original Terminal, the standard warranty entitles 
you to a free replacement Terminal of equal or superior quality.

2

This warranty automatically begins on the activation date of the new Terminal and offers the 
following advantages:

•  Automatic replacement of a defective device with a new device within a three-year (3) period

2

•   No waiting: One of our technicians will replace the defective Terminal free of charge

GET TOTAL PEACE OF MIND WITH VIDEOTRON’S MAINTENANCE PLAN

2

Videotron gives you the opportunity to improve and extend your Terminal’s standard warranty 
for an extra two (2) years. You can subscribe to the Maintenance Plan within 30 days of your 
service activation date.
As such, the Terminal you purchased, as well as the remote control, will be covered for a 
period of 

five (5) years

 after the service activation date. If your Terminal or remote control is 

defective, the warranty under the Maintenance Plan entitles you to exchange it for a new piece 
of equipment.

3

GET PEACE OF MIND
 

One-Time 

Monthly Payments 

 

Payment 

(for 36 months)

4K Terminal

1

 $49.99

5

  

$1.99

5

1. Technicolor 10242HD. 2. This applies to customers who have purchased a new device. A defective terminal will be replaced with a 

refurbished terminal, or a new terminal where available, of equal or superior quality. 3. This warranty is non-transferable except in special 

cases. The Maintenance Plan is not offered with the purchase of a refurbished terminal. 4. The replacement terminal or remote control 

will be of equal or superior quality to the one that was defective. 5. Taxes extra.

Summary of Contents for 4K Terminal

Page 1: ...TNV GDB TERMINAUX 50943 1709 user GUIDE 4K TERMINAL...

Page 2: ...2 For more information visit us at videotron com terminal support...

Page 3: ...e Plan 11 Frequently Asked Questions 12 Customer Service and Technical Support 14 Security 15 Signal Theft 17 Notes 18 GIVE YOUR OLD TERMINAL THE SECOND CHANCE IT DESERVES RECYCLE IT Recycle out dated...

Page 4: ...r life easier There s one menu for everything a streamlined and user friendly Program Guide smart Video on Demand service and a search tool that quickly scans the entire illico catalogue for you Use y...

Page 5: ...UR TERMINAL BACK OF THE TERMINAL 1 Coaxial audio video input 2 Unusable ports 3 Composite and audio ouput 4 SPDIF optical digital audio output 5 HDMI 2 0 output 6 Power input NOTE Images for reference...

Page 6: ...and may take up to 60 minutes If you bought your Terminal from one of our authorized dealers rather than in a Videotron store please follow these steps 1 Connect your Terminal by referring to the Con...

Page 7: ...2 Connect the other end of the HDMI cable to your new terminal 3 Connect the coaxial cable to your terminal 4 Plug the terminal power cable into an outlet 5 Select the HDMI source on your TV that corr...

Page 8: ...VOD Pause PVR VOD Record PVR Enter a channel or PIN number Screen format Settings and Applications Add remove a favourite channel Add remove content from My favourites Turn on your TV Launch illico Cl...

Page 9: ...red light under the button blinks twice then release both buttons 3 Press 9 9 1 on the remote control The red light will blink twice 4 Then press 1 to search for a TV code or press 3 to search for a...

Page 10: ...t the most out of its features The picture resolution For optimal picture resolution it s important to set your TV to the right aspect ratio SD 480i or 480p HD 1080i or 720p For Ultra HD your TV s aut...

Page 11: ...ard warranty for an extra two 2 years You can subscribe to the Maintenance Plan within 30 days of your service activation date As such the Terminal you purchased as well as the remote control will be...

Page 12: ...your Terminal This will disable the Mute function and bring the sound back Why is the sound on my TV so low Your Terminal s volume function controls the strength of the audio signal emitted by the Ter...

Page 13: ...ard definition The button on your remote control allows you to stretch the picture or to zoom in and remove of the black bars that border the left and right of the screen when you re watching a channe...

Page 14: ...ustomer Service You can reach a representative at 1 888 433 6876 Monday Friday from 7 30 a m to 10 p m and Saturdays and Sundays from 8 a m to 8 p m TECHNICAL SUPPORT For problems of a technical natur...

Page 15: ...an it with a damp cloth Do not use a liquid or aerosol cleaner or a magnetic static cleaning device OBJECT AND LIQUID ENTRY Do not expose the Terminal to moisture or spill liquid on or near it Do not...

Page 16: ...to a qualified Videotron technician Contact your cable service provider for instructions Service should be referred to a Videotron technician when any of the following occurs There is damage to the po...

Page 17: ...ed and reconnected to the network In certain circumstances the terminal will be deactivated In some cases legal proceedings may be initiated for signal theft SIGNAL THEFT IS ILLEGAL Theft is theft Ste...

Page 18: ...18 For more information visit us at videotron com terminal support NOTES...

Page 19: ...19 For more information visit us at videotron com terminal support NOTES...

Page 20: ...20 For more information visit us at videotron com terminal support NOTES...

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