99
Troubleshooting guide
Problem
Motor does not respond to the remote
control or motor does not work.
Motor is sluggish lifting the shade and
sometimes stops before completing the
cycle.
The motor stops suddenly while working.
When lifting a group of shades they
stop before completing the cycle.
The motor is noisy.
The upper or lower limits cannot be set to
the desired position. (This often happens
with Neolux
®
Dual Shades or very large
roller shades).
•
Check for correct voltage on the outlet and/or the circuit
breaker.
•
Make sure the electrical installation was made according
to the wiring table on page 2.
•
Change the battery in your remote.
•
Check the maximum weight capacity of the motor to
make sure the motor used can handle the load.
•
The crown is not properly fitted to the tube.
•
The motor has exceeded thermal overheat protection.
Wait for the motor to cool down for approximately 15 min.
•
The circuit could be overloaded and the motors are
shutting down on overheat protection. Make sure there are
no more than 5 motors per 15 A breaker or additional
loads.
•
The drive and the crown are not well adapted to the tube.
•
The shade is not snug between the brackets.
•
Debris, screws or other items are in your tube.
Note:
The noise level of any motorized shade installed in a cassette or
fascia will always be higher. Take into consideration that a cassette is an
enclosed structure that will behave like an echo chamber.
•
The motor has reached its maximum number of turns.
Take into consideration the maximum length of the shade
will be:
L =
�
x
ø
x Max. # of turns
Maximum # of turns of the motor*
Tube diameter
Mathematical constant (3.14)
Maximum length of the shade
*The maximum # of turns can be found on each motor label.
•
For very large shades use a motor with electronic limits.
Probable cause and solution
IMPORTANT:
The values, recommendations and instructions in this manual may vary at any time without previous notice.
They are not contractual and can not be used as claim for defective merchandise, order cancellations or returns.
For additional information contact your Vertilux representative or Vertilux Authorized Dealer.
Summary of Contents for 6-700-CM-35R06
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