Vertical Edge 5000, Installation/Configuration Instructions

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Troubleshooting Guide 5-2
Chapter 5: Troubleshooting
Edge 5000 Installation / Configuration Guide
• Press the [Next] softkey to view the next information.
The download information displays results of the most recent download attempt, see
Appendix C
for a list of the messages.
• Press the button to exit the menu.
Troubleshooting Guide
Symptom Corrective Action
LCD Off 1. Switch power source ON
2. Check/replace AC/DC adapter
3. Check/correct input power from the LAN
Handset off-hook,
no dial tone 1. Assure the RJ-45 LAN cable is connected correctly.
2. Make sure that the call server IP Address is correct.
Button LEDs
flash red then
orange Line not registered with the call server,
1. Check phone configuration
2. Check network connections
3. Check call server.
Phone displays
“DHCP
Searching”
constantly, more
than 2 minutes. DHCP server is not responding.
1. Check DHCP server.
2. Check VLAN settings.
To exit the DHCP Searching mode, press Settings button 3 times, the phone will
complete the boot and return to idle.
Phone displays
“VLAN Changed.
Reboot?“. The downloaded configuration file has changed the VLAN settings. After the next
reboot, the phone will use the new settings. Select
[Yes] to reboot now using the
new settings. Select [No] , the Phone will not use the changed VLAN settings until
the next reboot.
Network setting
error 1. Network Mode: DHCP
Make sure Network Mode is DHCP.
Make sure the RJ-45 LAN cable is connected securely to your IP Phone and
LAN, switch, or router.
Make sure that all network ports, routers, or switches are working.
Make sure your network supports DHCP.
2. Network Mode: Static
Make sure Network Mode is static.
If you entered the IP Address through a phone, make sure you reset your IP
Phone.
Release 1.0 September 2010