VXA-700 S
PIRIT
O
PERATING
M
ANUAL
64
I
N
C
ASE
OF
D
IFFICULTY
Most operational difficulties can be solved by your Vertex
Avionics dealer. Please contact your dealer first for ad-
vice and assistance.
If the dealer is unable to assist you, you may contact us at
Vertex Standard USA. We can be reached by telephone at
(714) 827-7600 (ask the operator for Avionics Product Sup-
port).
If your radio requires repair, it must be sent to Vertex Stan-
dard USA. Please note the following:
r
A Return Authorization is NOT required for repairs,
either in or out of warranty. There is no need to con-
tact us before sending a radio for repair.
r
Please enclose a note describing the problem(s) with
the radio, your name and shipping address (no P.O.
Box numbers), and a telephone number at which we
can reach you during business hours.
r
Please also enclose a copy of your purchase receipt to
establish the warranty date. Radio mainframes are war-
ranted for three years. Accessory items (batteries, an-
tennas, chargers, etc.) are warranted for one year.
r
Repair turnaround averages about 7 to 10 working days
in our shop, excluding time in shipping. This time will
vary, based on our current workload.
r
We can provide repair estimates upon your request.
There is no additional charge for the estimate if you
authorize the repair. If you decline the repair after re-
questing an estimate, an estimate fee equal to our cur-
rent schedule for 1/2 hour of labor will be charged.
r
We return-ship warranty repairs via UPS ORANGE
(“3 Day Select”) service at our expense. Non-war-
ranty repairs are returned via UPS BROWN (ground
service) at your expense.
r
The above information applies to repair procedures
in the United States and Canada only. If you are in any
other country, please contact your dealer for specific
information and instructions.