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Oxford Direct Vent / Natural Vent Gas Heater
30005123
LIMITED LIFETIME WARRANTY
PRODUCT COVERED BY THIS WARRANTY
All Vermont Castings Group gas stoves equipped with an Insta-Flame Ceramic Burner.
BASIc WARRANTY
Vermont Castings Group (hereinafter referred to collectively as the
Company) warrants that your new Vermont Castings Group Gas
Fireplace/Stove is free from manufacturing and material defects for a
period of one year from the date of purchase, subject to the following
conditions and limitations.
ExTENDED LIFETIME WARRANTY
The heat exchanger, where applicable, and combustion chamber
of every Vermont Castings Group gas product is warranted for life
against through wall perforation. All appliances equipped with an
Insta-Flame Ceramic Burner have limited lifetime coverage on the
ceramic burner plaque. Warrantees are made to the original owner
subject to proof of purchase and the conditions and limitations listed
on this Warranty Document
cOMpONENT WARRANTY
CAST IRON: All external and internal cast iron parts are warranted for a
period of three years.
Note:
On porcelain enamel finished external parts and accessories
The Company offers no Warranty on chipping of enamel surfaces. In-
spect all product prior to accepting it for any damage to the enamel.
The salt air environment of coastal areas or a high humidity environ-
ment can be corrosive to the porcelain enamel finish. These condi-
tions can cause rusting of the cast iron beneath the porcelain enamel
finish, which will cause the finish to flake off.
Dye lot variations with replacement parts and/or accessories can oc-
cur and are not covered by warranty.
GLASS DOORS: Glass doors are covered for a period of one year.
Glass doors are not warranted for breakage due to misuse or accident.
Glass doors are not covered for discoloration or burned in stains due to
environmental issues, or improper cleaning and maintenance.
BRASS PLATED PARTS AND ACCESSORIES: Brass parts should be
cleaned with Lemon oil only. Brass cleaners cannot be used. Mortar
mix and masonry cleaners may corrode the brass finish. The Company
will not be responsible for, nor will it warrant any brass parts which are
damaged by external chemicals or down draft conditions.
GAS VALVES: Gas valves are covered for a period of one year
ELECTRONIC AND MECHANICAL COMPONENTS: Electronic and
mechanical components of the burner assembly are covered for one
year. All steel tube burners are warranted for one year.
ACCESSORIES: Unless otherwise noted all components and Vermont
Castings Group company supplied accessories are covered for a period
of one year.
cONDITIONS AND LIMITATIONS
• This new Vermont Castings Group product must be installed by a
competent, authorized, service contractor. A licensed technician, as
prescribed by the local jurisdiction must perform any installation/ser-
vice work. It must be installed and operated at all times in accor-
dance with the Installation and Operating instructions furnished with
the product. Any alteration, willful abuse, accident, or misuse of the
product shall nullify this warranty.
• This warranty is non-transferable, and is made to the original owner,
provided that the purchase was made through an authorized supplier
of the Company.
• The customer must pay for any Authorized Dealer in-home travel fees
or service charges for in-home repair work. It is the dealers option
whether the repair work will be done in the customer’s home or in the
dealer’s shop.
• If upon inspection, the damage is found to be the fault of the manu-
facturer, repairs will be authorized at no charge to the customer parts
and/or labor.
• Any part and/or component replaced under the provisions of this war-
ranty is covered for six months or the remainder of the original war-
ranty, whichever is longest.
• This warranty is limited to the repair of or replacement of part(s) found
to be defective in material or workmanship, provided that such part(s)
have been subjected to normal conditions of use and service, after
said defect is confirmed by the Company’s inspection.
• The company may, at its discretion, fully discharge all obligations with
respect to this warranty by refunding the wholesale price of the defec-
tive part(s)
• Any installation, labor, construction, transportation, or other related
costs/expenses arising from defective part(s), repair, replacement, or
otherwise of same, will not be covered by this warranty, nor shall the
Company assume responsibility for same. Further, the Company will
not be responsible for any incidental, indirect, or consequential dam-
ages except as provided by law.
•
SOME STATES DO NOT ALLOW FOR THE EXCLUSION OR LIMI-
TATIONS OF INCIDENTAL AND CONSEQUENTIAL DAMAGES OR
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS,
SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOUR CIR-
CUMSTANCES. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS
AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE
TO STATE.
• All other warranties-expressed or implied- with respect to the product,
its components and accessories, or any obligations/liabilities on the
part of the Company are hereby expressly excluded.
• The Company neither assumes, nor authorizes any third party to as-
sume on its behalf, any other liabilities with respect to the sale of this
Vermont Castings Group product
• The warranties as outlined within this document do not apply to chim-
ney components or other non Vermont Castings Group accessories
used in conjunction with the installation of this product..
• Damage to the unit while in transit is not covered by this warranty but
is subject to claim against the common carrier. Contact the dealer
from whom you purchased your fireplace/stove (do not operate the
appliance as this might negate the ability to process the claim with the
carrier).
• The Company will not be responsible for:
a) Down drafts or spillage caused by environmental conditions such
as near-by trees, buildings, roof tops, hills, or mountains.
b) Inadequate ventilation or negative air pressure caused by me-
chanical systems such as furnaces, fans, clothes dryers, etc.
• This warranty is void if:
a) The fireplace has been operated in atmospheres contaminated by
chlorine, fluorine, or other damaging chemicals.
b) The fireplace has been subjected to prolonged periods of damp-
ness or condensation
c) Any damages to the fireplace, combustion chamber, heat exchang-
er or other components due to water, or weather damage, which is the
result of but not limited to, improper chimney/venting installation.
d) Any alteration, willful abuse, accident, or misuse of the product has
occurred.
IF WARRANTY SERVIcE IS NEEDED…
1) Contact your supplier. Make sure you have your warranty, your
sales receipt, and the model/serial number of your Vermont Cast-
ings Group product.
2) DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.
