Live eftpos integrated User Guide
5
What this guide will cover
This user guide will provide you with the information you need to know about the Live eftpos
integrated terminal. As you read this guide you will become familiar with the terminal and
feel comfortable operating it. This guide will cover all transaction types as well as additional
processes to ensure a smooth transition to your new terminal.
A brief overview of what your terminal can do.
Your new terminal enables online transactions to be processed for Debit Cards (Savings
and Cheque accounts), Credit Cards (Visa® and Mastercard®) and Charge Cards (American
Express®, Diners Club and JCB).
Your Live eftpos integrated terminal can process:
•
Purchases
•
Purchases with Cash Out for Debit Cards
•
Refunds
•
Voids
•
Mail Order/Telephone Order transactions (MOTO) and eCommerce
•
Cash Out transactions for Debit Cards
•
Pre-Authorisation and Completion transactions (approved merchants only)
•
Purchase with Tips
•
Tip Addition
* American Express® is a registered trademark of American Express Company.* Mastercard®
is a registered trademark of Mastercard International Incorporated.* Visa® is a registered
trademark of Visa Worldwide Pte Limited.
1.1
Merchant responsibility for equipment and materials provided
Any hardware or equipment and any unused stationery and promotional materials supplied
by Live eftpos, remain the property of Live eftpos.
Additionally:
•
You must not sell, assign or in any way encumber them.
•
You cannot give them to a third party or give access to a third party.
•
You must ensure that the terminals are covered by your business or contents insurance.
It’s also important to note that your terminal must not be relocated without prior
authorisation.
It must be located where customers can use the pinpad without the risk of other people
seeing them key in their PIN.
1.2
Cancellation of facility
To make arrangements for return call Live eftpos support on 1300 780 788 or email:
Fees and charges will continue to be incurred until the equipment is returned to Live eftpos
as instructed.
1.0
Introducing the Live eftpos integrated terminal
