VeriFone VX690 User Manual Download Page 48

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Live eftpos integrated User Guide

Code

Display

Cause/Ac

CANNOT PAY

Obtain another form of payment

Advise cardholder to contact card issuer

WRONG ACCOUNT

Retry the transac

on, selec

ng a di

ﬀ

erent account

If the transac

on is declined again, obtain another

form of payment

Advise cardholder to contact card issuer

WRONG ACCOUNT

Retry the transac

on, selec

ng a di

ﬀ

erent account

If the transac

on is declined again, obtain another

form of payment

Advise cardholder to contact card issuer

EXPIRED CARD CANNOT
PAY

Check the card expiry date

Obtain another form of payment

Advise cardholder to contact card issuer

INVALID PIN

The cardholder has entered the wrong PIN

Retry the transac

on with the correct PIN

CONTACT CARD ISSUER

Obtain another form of payment

Advise cardholder to contact card issuer

INVALID TRANSACTION

Obtain another form of payment

Advise cardholder to contact card issuer

CANNOT PAY

Obtain another form of payment

Advise cardholder to contact card issuer

CANNOT PAY

Obtain another form of payment

Advise cardholder to contact card issuer

CANNOT PAY

Obtain another form of payment

Advise cardholder to contact card issuer

CANNOT PAY

Obtain another form of payment

Advise cardholder to contact card issuer

CANNOT PAY

Retry the transac

If the transac

on is declined again, obtain another

form of payment

Advise cardholder to contact card issuer

PLEASE RETRY

Retry the transac

If the transac

on is declined again, obtain another

form of payment

Advise cardholder to contact card issuer

ISSUER NOT AVAILABLE

Bank is unavailable; retry the transac

Summary of Contents for VX690

Page 1: ...Live eftpos integrated User Guide 1 Live eftpos integrated User Guide...

Page 2: ...lows communication between your terminal and your point of sale software www pceftpos com 02 9998 9800 Monday to Friday 8 30am 10 00pm AEST Saturday 10 00am 5 00pm AEST Sunday 10 00am 3 00pm AEST Plea...

Page 3: ...ripe Card 11 3 4 CCV Security Codes 12 4 0 Everyday Functions 13 4 1 Purchase Sale 13 4 2 Cash Out 17 4 3 Refund 19 4 4 Void a transaction 21 4 5 Tip Adjustment 22 4 6 How to Process a Mail Telephone...

Page 4: ...4 Live eftpos integrated User Guide 7 0 Fall Back Sales Procedures 43 7 1 Electronic Fall Back 43 8 0 Glossary 45 9 0 Troubleshooting 46 9 1 Hardware Faults 46 9 2 Response Codes 47...

Page 5: ...ition American Express is a registered trademark of American Express Company Mastercard is a registered trademark of Mastercard International Incorporated Visa is a registered trademark of Visa Worldw...

Page 6: ...all merchant receipts printed in a secure manner for reconciliation and in case of terminal failure You must provide the customer with a receipt unless he or she requests otherwise 1 5 EFTPOS statione...

Page 7: ...unction and is the same as using the SELECT or OK buttons displayed on the touch screen This button is also used to power on the terminal when held down for 10 seconds This button on the terminal keyp...

Page 8: ...n screen Keep holding the red key until the terminal shuts down Must be unplugged from power supply before attempting manual shut down 2 4 Loading paper 1 On top of your terminal lift and open the bla...

Page 9: ...h pairing below 7 Your terminal should display Ready on screen at which point you can begin transacting via your POS software 2 7 Terminal pairing with base Bluetooth Your terminal uses Bluetooth comm...

Page 10: ...he firmware version of the connected Bluetooth base and press 2 to update the base firmware if required 3 POS Details View details on the POS interface methodology such as RS232 4 SIM Press 4 to verif...

Page 11: ...ual motion 3 The card should remain inserted in the terminal until the transaction is complete and the terminal prompts to remove it 4 If there is an error with reading the chip on the card the termin...

Page 12: ...greater assurance that the customer is in possession of the card Note Some cards do not have a CCV code CCV Card Check Value is also known as CVV and CVC Where can I find the CCV Security Code Some ca...

Page 13: ...ENTER XXXX 29 09 18 Start by initiating the transaction via the POS interface Bring the card into contact with the terminal by swiping inserting or tapping it For magnetic stripe and chip cards have...

Page 14: ...ssed A successful transaction will display the word APPROVED on screen while a failed transaction will display DECLINED If signature is required check that the customer s signature is correct and con...

Page 15: ...Terminal Screen Next Step READY XX Swipe or Insert Card PURCHASE X MASTERCARD SELECT ACCOUNT PURCHASE XX MASTERCARD SAV Key PIN XXXX 29 09 18 Start by initiating the transaction via the POS interface...

Page 16: ...SAV APPROVED PURCHASE XX MASTERCARD SAV DECLINED Wait for the Processing message to complete If prompted remove the customer s card from the terminal This nal screen will show you whether the transac...

Page 17: ...T ACCOUNT PURCHASE XX MASTERCARD SAV Key PIN XXXX 29 09 18 Start by initiating the transaction via the POS interface including entry of the cash out amount Bring the card into contact with the termina...

Page 18: ...HASE XX MASTERCARD SAV APPROVED Wait for the Processing message to complete If prompted remove the customer s card from the terminal This nal screen will show you whether the transaction has successfu...

Page 19: ...LECT ACCOUNT REFUND X MASTERCARD SAV Key PIN XXXX Start by initiating the transaction via the POS interface Keep in mind that this transaction type may be password protected for risk security purposes...

Page 20: ...This nal screen will show you whether the transaction has successfully processed A successful transaction will display the word APPROVED on screen while a failed transaction will display DECLINED Chec...

Page 21: ...ptional entry of the ROC that is to be voided If not done previously enter the ROC number to the POS Now wait for the Scanning Batch message to complete This will occur when the ROC lookup completes I...

Page 22: ...The customer verifies the base amount of the sale offers a Tip and signs the receipt The adjustment transaction is then processed A few things to consider Tip Addition applies to credit and charge ca...

Page 23: ...tion details will be shown last four card number digits amount authorisation number You then need to con rm via the POS whether the authorisation details shown are correct If YES is selected the compl...

Page 24: ...ansaction only establishes that the funds are available in the cardholder s account and that the card has not been reported lost or stolen It does not guarantee that the person whose name appears on t...

Page 25: ...CV was already entered at the same time as the card number This eld can be left blank if required If prompted press ENTER on the terminal to proceed Wait for the Processing message to complete This na...

Page 26: ...The terminal retains pre authorisations for seven calender days only The length of time funds are help on a customer s card varies depending on the rules set by the cardholder s card issuer Once obta...

Page 27: ...Processing Please Wait REMOVE CARD PRE AUTH VERIFY SIGNATURE CORRECT PRE AUTH APPROVED Wait for the POS Processing message to complete If prompted remove the customer s card from the terminal If sign...

Page 28: ...ROC which is to be completed Wait for the POS Scanning Batch message to complete This will occur when the ROC lookup completes If the ROC cannot be found the terminal will prompt for the ROC to be re...

Page 29: ...own are correct Wait for the POS Processing message to complete If signature is required check that the customer signature is correct and con rm via the POS If the completion is approved then this app...

Page 30: ...supplied by the POS If NO is selected the next step will be to present a card If YES is selected the entered Authorisation number will be accepted and the following step will be chosen If the lookup i...

Page 31: ...orrect and con rm via the POS Take note of the response message A successful response will display Approved while an unsuccessful response will display Declined Signature Error Terminal Screen Next St...

Page 32: ...AEST To enable an Automatic Settlement The terminal will have a default Automatic Settlement time unless nominated by you at the time of application which can vary by business You as the authorised si...

Page 33: ...ment which has occurred PRE SETTLEMENT APPROVED Start by initiating the transaction via the POS interface An APPROVED message will display when the pre settlement report is successful Terminal Screen...

Page 34: ...ne Lite Mode and Integrated Mode To switch the Standalone Lite Mode on off i e between Standalone Lite and Integrated modes use the following function commands triggered on the idle screen using the k...

Page 35: ...lect Purchase transaction on the terminal press ENTER on terminal if screen is not visible to display menu Enter the transaction amount into the terminal and press ENTER Press Enter to con rm the tota...

Page 36: ...ccount on the terminal screen Note The terminal will only display the available accounts for the card entered Ask the customer to enter their PIN on the terminal and press ENTER or just press ENTER to...

Page 37: ...n on the terminal Enter the Cash Out amount into the terminal and press ENTER Press ENTER to con rm the total Cash Out amount Bring the card into contact with the terminal by swiping inserting or tapp...

Page 38: ...e response message A successful response will display APPROVED while an unsuccessful response will display DECLINED Terminal Screen Next Step Before completing the transaction check that the transacti...

Page 39: ...erminal and press ENTER Press ENTER to con rm the total refund amount Bring the card into contact with the terminal by swiping inserting or tapping it Have the customer select an account on the termin...

Page 40: ...e transaction was approved before handing the customer their copy of the transaction record and their card If the transaction is declined the terminal will display an error message giving the reason 6...

Page 41: ...word or contact Merchant Business Solutions for assistance Once your password is accepted your Pre Settlement receipt will be printed Terminal Screen Next Step SETTLEMENT PRE SETTLE LAST SETTLE MORE M...

Page 42: ...he Receipt Reprint will be performed and will then return you to the Standalone Lite idle screen Terminal Screen Next Step LOGON REPRINT SHIFT TOTALS MORE RESET TOTALS YES NO Select Shift Totals on th...

Page 43: ...an authorisation number which you can obtain by calling 132 415 Alternatively ask your customer for an alternate means of payment Signature capture is required on all EFB transactions regardless of t...

Page 44: ...CHASE TERMINAL ID POS REF BANK REF Exp Date AMOUNT TOTAL AUD APPROVED CARDHOLDER SIGN HERE Mastercard ACCT TYPE CREDIT TRANS TYPE PURCHASE TERMINAL ID POS REF BANK REF AMOUNT TOTAL AUD APPROVED Rememb...

Page 45: ...ransactions This number is unique to your terminal and can be found on any of the following A receipt printed on your terminal Your merchant statement Merchant Password A merchant password is required...

Page 46: ...minal for 10 seconds 3 Power on the terminal 4 Retry the transaction 5 Call Live eftpos if the problem persists Paper jamming or Not feeding or Not printing 1 Remove the paper roll from the printer to...

Page 47: ...cardholder to contact card issuer 08 APPROVED PENDING SIGNATURE The transaction is approved if the signature is correct The cardholder should now sign the receipt 12 INVALID TRANSACTION Retry the tran...

Page 48: ...h the correct PIN 56 CONTACT CARD ISSUER Obtain another form of payment Advise cardholder to contact card issuer 58 INVALID TRANSACTION Obtain another form of payment Advise cardholder to contact card...

Page 49: ...try the transaction Contact Merchant Business Solutions if the problem persists TC DECLINED TC Retry the transaction selecting a di erent account If the transaction is declined again obtain another fo...

Page 50: ...D Remember to always check the receipt to verify if a transaction Response Code Location Below is a copy of a receipt which indicates the location of the Response Codes Where your terminal displays a...

Page 51: ...lows communication between your terminal and your point of sale software www pceftpos com 02 9998 9800 Monday to Friday 8 30am 10 00pm AEST Saturday 10 00am 5 00pm AEST Sunday 10 00am 3 00pm AEST Plea...

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