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Live eftpos integrated User Guide
9.0
Troubleshooting
9.1
Hardware Faults
HARDWARE FAULTS
ACTION
No response from the terminal
1. Ensure that the power cable is securely connected to the
terminal.
2. Power off the terminal for 10 seconds.
3. Power on the terminal.
4. Retry the transaction.
5. Call Live eftpos if the problem persists.
Terminal not reading cards
1. Re-insert/swipe the card as per instructions in Section 4.0.
2. If there is still no response from the card reader power off
the terminal for 10 seconds.
3. Power on the terminal.
4. Retry the transaction.
5. Call Live eftpos if the problem persists.
Paper jamming or
Not feeding or
Not printing
1. Remove the paper roll from the printer to ensure that
there is no paper caught.
2. If the existing paper roll is damaged in any way then
replace this with a new roll.
3. Verify that the printer door is properly latched.
4. Ensure that the battery charge state is not below the criti
-
cally low level.
5. Plug terminal to a power source.
6. If the problem continues power off the terminal for 10
seconds.
7. Power on the terminal.
8. Print a sample receipt. This will confirm if the printer is
operational.
Call Live eftpos if the problem persists.
