Omni 3210 Installation Guide
32
Keypad Does Not Respond
1.
Check the display panel. If it displays the wrong character,
or nothing at all when you press a key, follow the steps
outlined in “Display Does Not Show Correct or Readable
Information” on page 31.
2.
If pressing a function key does not perform the expected
action, first refer to the user documentation for your
specific application, such as SoftPay
™
, to be sure you are
entering data correctly.
3.
If the problem persists, contact your VeriFone distributor
or service provider for assistance.
Printer Does Not Work
1.
Check all terminal power connections. The integrated
printer receives its power directly from the Omni 3210
terminal. The green LED indicator light in the upper left
corner of the terminal should be On.
2.
If the green LED indicator is blinking Off and On, the
printer is out of paper. Remove the paper roll cover and
install a new roll of printer paper.
3.
Perform a power-on printer test to make sure the
integrated thermal printer is operating properly. For a
description of this procedure, see “Performing a Power-On
Printer Test” on page 28.
4.
If the problem persists, contact your VeriFone distributor
or service provider.
Printer Paper is Jammed in the Feed Mechanism
1.
Remove the paper roll cover. Then, lift up on the small red
lever located on right side of the paper roll cradle until it
snaps into its “Up” position (see Figure 16). This lets you
move the paper freely through the paper feed mechanism.
Summary of Contents for Omni 3210
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