AIR N ARC
®
300 SERIES ALL-IN-ONE POWER SYSTEM
®
WARRANTY PROCEDURE
090012-OP_r0
PAGE - XV
The above information is needed in addition to the
information from Step #2.
4.
Contact the Vanair
®
Service Department by phone (1-
219-879-5100) to speak with a Service Technician.
5.
Vanair Service will troubleshoot the problem based
on the information provided by the customer, and
attempt to return the unit to service as quickly as
possible.
6.
If the unit cannot be returned to service, and Vanair
determines this matter is a warranty issue, the
Service Technician will assign an RMA (Return
Material Authorization) number that will provide for
the return of the item to Vanair for analysis and a
final determination as to the item’s warranty status.
Customers have 30 days after the RMA number is issued to
return the item. If the part is not returned within this period, the
RMA is void and any claims will be denied.
Before sending a warranty part to a customer, Vanair
®
will need a
P.O. or credit card number to cover the cost of the part and
shipping. After the part is analyzed and deemed to be covered
under warranty, Vanair will issue credit to the customer. All parts
eligible for warranty must have the RMA number on the invoice at
the time of purchase.
No items can be returned “freight collect”. Freight costs will be
addressed at the time the claim is closed. The customer pays any
additional costs for warranty parts delivered through expedited
services (i.e., Next Day, Second Day).
VANAIR WILL NEVER ACCEPT ANY INVOICES FOR PARTS
RETURNED: ANY PARTS RETURNED VIA INVOICE WILL BE
RETURNED FREIGHT COLLECT: NO PARTS ARE TO BE
RETURNED FREIGHT COLLECT!
Vanair Mfg., Inc. strives to continuously improve its customer
service. Please forward any questions, comments, or
suggestions to Vanair Service (219-879-5100) or e-mail us
([email protected]).
