Version 2018.1
www.valoya.com
+358 10 2350 300
Warranty & Claims
13
WARRANTY
CLAIMS
Products are covered by a 3 (three) year limited warranty. Warranty starts from date of installation, but latest 3 months
from the delivery date.
The warranty offered is “Return-to-Base”, meaning suspected faulty items shall be returned to Valoya for fault and
warranty validation before any repair or replacement can be agreed.
Valoya warrants that each Product will be free from defects in material and workmanship for the duration of the warranty
period as long as the products are installed and used in accordance with our published specifications and recommendations.
Warranty shall be void in the event any repairs or alterations not duly authorized by Valoya in writing are made to the
Product by any person.
Before returning a suspected faulty item, please contact Valoya to give details of the issue and obtain a Return Material
Authorization (RMA) reference number. Please be prepared to provide the following information about the issue:
• Product model information (e.g. B200 NS1).
•
Product serial number plus YF or XF code.
•
Quantity showing problems.
•
Detailed problem description.
•
Photograph or video showing the issue (if possible).
• Installation / invoice date (if known).
After receiving an RMA number, Products should be suitably packed and the package or shipping paperwork clearly
marked with the RMA number. Products should then be sent to Valoya. Transport costs are paid by the customer. Returns
received without an RMA reference number may be rejected.
Valoya will inspect the returned items to validate fault and warranty validity. If Valoya determines to its satisfaction that
warranty is valid, Valoya will repair or replace the Product with one of similar age. Where a warranty claim is justified,
Valoya will pay for the return freight expenses for repaired or replaced items. Valoya reserve the right to invoice for
returning Products that are not found to be defective, or do not comply with the terms of this warranty, together with
associated freight, testing and handling costs.
* Above is a summary of our warranty and claim policy. For full details please see: www.valoya.com/warranty.
