After servicing, complete the relevant “Service Interval Record” section of the
Benchmark Checklist located on the inside back pages of this document.
Our promise to you
If you experience a fault with your new gas stove, we aim to provide a safe and high
quality repair service supported by our dedicated national network of highly skilled
operatives.
If your installer can’t resolve the problem for you, we will do everything we can to get
an operative out to you as quickly as possible. Nothing in this warranty will affect your
statutory rights.
-What you need to do if you experience a problem with the operation of the fire:
-
You should always contact your installer first, because the cause of the fault may
not be related to the fire.
-
If your installer confirms that the fault is with the fire and they can’t repair it, our
friendly customer service team is on hand to help.
-
Simply call our UK Helpline on
0844 879 35 88
or from the Republic of Ireland on
01 842 8222
for any general advice that you may need.
When calling the
Helpline
, it would be helpful if you could have the following
information to hand:-
1.
Stove serial number/barcode*
(Located on the appliance data label, also on this manual).
2.
Date of installation*
3.
Your installer name and address details*
4.
Stove make and model number*
5.
Annual Service record details*
6.
Proof of purchase (if you do not have the appliance serial number)
*
Note: details 1 – 5 should be recorded as part of the Benchmark Checklist /
Service record at the end of this guide.
What this warranty covers
Free of charge repair or replacement of components found to be of faulty
manufacture.
Free of charge replacement of the complete unit providing the failure is related to a
manufacturing fault that cannot be repaired or is uneconomic to repair.
What this warranty does not cover
Repairs to fires which haven’t been installed and commissioned properly and as set
out in the installation instructions.
Faults caused by inadequate supply of gas or electricity (where applicable).
Reimbursement of any third party repair or replacement costs that we haven’t been
told about or agreed with you in advance.
Compensation or consequential losses (e.g. loss of earnings, business losses, stress
and inconvenience) arising from a production breakdown, including repair delays
caused by factors outside our reasonable control.
©
GDC Group Ltd. SEPT 2018
Page 56
OWNER GUIDE