Simplified
error
code
Component
Error name
Description
Potential root
cause
System
operating
restriction /
limitation
Action/Solution to
solve the issue
Troubleshooting
Corrective action
E0509
MOTOR
Under
temperature
error
Temperature of
the motor is too
cold
No assistance
anymore,
gearbox shifting
can also be
impacted
Go back to nominal
temperature (ambient
temperature).
If the issue is still
present, go to your
repairer.
E0510
Internal system
error
System is facing
an internal error
No assistance
anymore
Restart the system.
If the issue is still
present, go to your
repairer.
E0511
Torque sensor
error
Issue detected
on Torque
Sensor
No assistance
anymore
Restart the system.
If the issue is still
present, go to your
repairer.
E0201
BATTERY
Charging error
Issues with
external battery
charger or plug
connections
Battery will no
longer charge
Check connections
between bike battery
& charger disconnect/
reconnect the charger
on the battery.
Check electrical
supply to the wall plug.
Check connections
between charger &
wall plug disconnect/
reconnect the charger
on the wall plug.
Check external battery
charger itself
If the issue is still
present, go to your
repairer.
E0202
Communication
error
Communication
error with motor
or external
device
System will cut
off (urgent or
nominal cut off)
Remove and reinstall
battery, restart system.
If the issue is still
present, go to your
repairer.
E0203
Electrical error
Battery voltage
or current error:
- Battery cells
under / over
voltage or
unbalanced
- Battery
overcurrent
System will cut
off (urgently or
after 1.5s)
Check the battery for
external damages.
Restart the system.
Try a battery charging
cycle at ambient
temperature.
If the issue is still
present, go to your
repairer.
E0204
Internal error
Internal error
System will cut
off
Restart the system.
If the issue is still
present, go to your
repairer.
E0205
Temperature
error
Temperature of
the battery is
too high or too
cold
System will cut
off
Go back to battery
nominal temperature
(battery should rest at
ambient temperature).
Restart the system.
If the issue is still
present, go to your
repairer.
Simplified
error
code
Component
Error name
Description
Potential root
cause
System
operating
restriction /
limitation
Action/Solution to
solve the issue
Troubleshooting
Corrective action
E0500
MOTOR
Motor error
Motor is facing
an issue
No assistance
anymore
Restart the system.
If the issue is still
present, go to your
repairer
E0501
Gearbox error
Gearbox shifter
is facing an
issue
Gearbox shifting
is not available
or limited
functionality
Restart the system.
If the issue is still
present, go to your
repairer
E0502
Internal
electrical error
Internal voltage
error or internal
sensor error
No assistance
anymore
gearbox shifting
functionality can
be impacted
Restart the system.
If the issue is still
present, go to your
repairer
E0503
Electrical power
error
Input voltage
error :
- battery under
/ over voltage
- harness bad
connection
Limited
assistance or
No assistance
anymore
Turn off the system,
remove and reinstall
the battery pack.
If the issue is still
present, go to your
repairer
E0504
External
electrical error
Issue detected
on output port
Example: short
circuit on lamps,
Overvoltage /
undervoltage
Output port
disable
Check lamps (or
external devices)
connections.
Disconnect lamps
to see if the issue
disappears. If yes,
lamp is KO
If the issue still present,
go to your repairer
E0505
Speed sensor
error
Issue detected
on speed sensor
No assistance,
and automatic
shifting disable
Check your speed
sensor position and
look for damages on
the cable.
If the issue is still
present, go to your
repairer
E0506
Internal
communication
error
Internal motor
error
No assistance
anymore
Restart the system.
If the issue is still
present, go to your
repairer.
E0507
External
communication
error
Communication
error with
battery or
display
Display
communication
error : system will
turn off
Battery
communication
error : no
assistance
anymore
Check display
connectors. Remove
and reinstall the
battery.
If the issue is still
present, go to your
repairer.
E0508
Over
temperature
error
Temperature of
the motor is too
high
No assistance
anymore,
gearbox shifting
can also be
impacted
Turn off the system
and let the motor cool
down.
If the issue is still
present, go to your
repairer.
These error codes can also be displayed on the Valeo Cyclee™ Mobile
app when your e-bike is connected by bluetooth.
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