Troubleshooting
7. TROUBLESHOOTING
When using this phone, if you run into malfunctions, please refer to the
following troubleshooting techniques before requesting help:
Symptom
Diagnosis
Solution
Have you pressed
and held it for more than 2
seconds?
Press and hold
for more than 2
seconds.
Is the battery low?
Charge the battery.
The phone
cannot be
switched
on.
Is the battery connection
correct?
Connect the battery
connection
Is the phone outside of
service area range? Is there
sufficient signal strength?
Move to an area with
stronger signal.
Cannot
make calls.
Is the phone number
correct?
Enter the correct
number to make the
call.
Is the ring mode of the
current profile set to
“Vibration” or “Mute”?
Select different ring
mode or different
profile.
No ring.
Have you pressed and held
0
in standby mode,
displaying
?
In standby mode,
press and hold
0
again.
Is there an obstacle nearby
that is preventing signals
from passing?
Move to another area.
Strong
interference
noise during
call; or call
interrupted.
Are you using the phone
while moving at high speed?
Slow down or stop
moving during call.
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