Troubleshooting
Symptom
Diagnosis
Solution
Is the charger properly
connected to the phone?
Connect the charger
and phone correctly.
The battery
cannot be
charged.
(The battery
indicator
bar does
not scroll.)
Is the charger connected to
a 100~240V AC wall outlet?
Connect the charger
to a 100~240V AC
wall outlet correctly.
When the
phone is
powered
“Please
insert PIM”
is displayed
Do you insert SIM, UIM or
other card that does not
match your phone?
Please power off your
phone and take the
card out and turn on
the phone .
If the malfunction symptoms are not listed in the above table, or the
corresponding solution is invalid, please contact your local UTStarcom
Customer Service Center.
For Technical Support and Assistance please visit the UTStarcom website
at:
http://www.utstar.com
Select “Support” and be directed to the Toll Free number of the
UTStarcom International Professional Service Regional Center that
serves your area.
Or you can call the UTStarcom North America Professional Service
organization at 1-(866) 663-3266.
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