Utilita Smart E7 User Manual Download Page 2

Page: 2 / 38

Contents

Introduction

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

What is Smart Energy

Your Meters

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

In-Home Display

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

Account Information

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7

Viewing your account information
Viewing your current usage

Main Menu

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-11

  Viewing your usage history
  Viewing your meter readings
  Viewing your tariff information
  Viewing your messages

Your Settings

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-13

Targets & credit alerts

Supply Status

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14-15

Boost Periods

Topping-up

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16-21

App, shop, online & text message
Crediting your account manually

Emergency Credit & Friendly Credit

. . . . . . . . . . . . . . . .22-25

Using the electricity meter keypad

. . . . . . . . . . . . . . . . .26-29

  Restoring your supply
  Crediting your account manually
  Button functions

Energy Saving

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Moving Home

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Lost top-up card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Got a Problem?

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32-35

  My top-up isn't crediting my meter
  I've topped up but my supply hasn't restored
  My manually entered top-up code is being rejected

Summary of Contents for Smart E7

Page 1: ...USER GUIDE Electricity Prepayment Smart E7 ...

Page 2: ...Settings 12 13 Targets credit alerts Supply Status 14 15 Boost Periods Topping up 16 21 App shop online text message Crediting your account manually Emergency Credit Friendly Credit 22 25 Using the electricity meter keypad 26 29 Restoring your supply Crediting your account manually Button functions Energy Saving 30 Moving Home 31 Lost top up card 31 Got a Problem 32 35 My top up isn t crediting my...

Page 3: ...splay will enable you to see how much electricity you are using and when giving a clear picture of how you are using your energy Having this information at the touch of a button gives you more control over your energy spend Your meter installer will have found a suitable and safe working position for your in home display so we recommend keeping it there You should leave it plugged in and switched ...

Page 4: ...re Day 2 75kWh 1kWh 2 50 kWh Today Y day Usage Now 0 00 History h Compare Day 2 75kWh 1kWh 2 50 kWh Today Y day Electricity h Account Account Electricity Gas kWh Hour Account Account SOUTH Smart Settings LOW CREDIT ALERT Setyourlowcreditalert 5 00 OK remaining 3 00 5 00 OK remaining h Balance 25 00 Days Left 2 5 P 22 09 12 10 00 14 09 12 15 00 05 09 12 30 00 23 08 12 10 00 Date Amount History A C ...

Page 5: ...ty Tariff Menu 20 05 for first 10 kWh 0 10 thereafter 0 05 forfirst15kWh 0 10 thereafter 0 15 forthefirst10kWh Smart Energy NORW W M UpdtOn 29 09 12 10 59 The In Home Display The in home display has a touchscreen display and gives you quick access to your electricity account information and smart meter features Below is the Main Menu screen which can be accessed by pressing the Menu button in the ...

Page 6: ...es thats s the small ones if you are without power Keep me plugged in slide panel downwards Always keep your in home display plugged in to the mains so it stays in constant communication with your meter and displays accurate information It uses so little energy it costs less than 20p a year to leave it on all the time The in home display takes batteries so it can still be used even if your power i...

Page 7: ...te of usage this figure will change to show how long your balance is likely to last Note When your meters are first installed this feature will take about a week to display an accurate estimate How much credit you currently have on your meter Press this button to view different screens showing your current usage you can view usage in per hour kWh and CO2Kg When on the Account Info screen an LED li...

Page 8: ...o P 1 45 kW kWh Compare Day 2 75kWh 1kWh 2 50 kWh Today Y day Usage Now Account kWh CO2Kg h Menu Settings i On On Min 1Min Info Target Sound LEDs Credit Alert Erase Conrast Network Backlight Electricity Week Month Day Menu UpdtOn 29 09 12 10 59 15 38 Usage Now 26 11 14 Electricity Dual Gas History Message Tariff Payment Settings 15 38 Electr riic city H H Hiisto or r ry y Me es ssage Ta a ar r r r...

Page 9: ... day week or month You can choose to view your electricity usage in kWh h per hour or CO2Kg Carbon Emissions Press this button to view your usage in kWh Cost per hour or CO2Kg Carbon Emissions Press this button to view your usage hourly daily weekly or monthly Main Menu Press this button to view the Usage screen This button will only be seen when kWh is showing in the top right hand side of the sc...

Page 10: ...y Me es ssage Ta a ar r r riiiif f f ff Day Meter Reading This is the total kWh used at the day tariff rate Night Meter Reading This is the total kWh used at the night tariff rate View your meter readings The Usage screen displays the total kWh that has been used through your meter at both your day night rates These are your Meter Readings ...

Page 11: ... Traiff unit rates time dependant Threshold billing period start and end times are shown here Tariff and region name Tariff unit rate shown in bold next to the symbol is the tariff currently in use Tariff unit rate start times These screens are examples only tariff information and times shown here may vary Time always displayed in 24hr clock format Standing Charge Press the Tariff button via the M...

Page 12: ...ons Any price changes or alterations to your tariff or smart meters will be sent to your inbox and the message icon with appear in the right hand corner of your in home display screens Press the Message button on the Main Menu The message screen will list your read and unread messages as shown below Unread messages will appear in bold Important notifications will pop up as shown above In order to ...

Page 13: ...Outstanding owed 54 00 Repayment Rate 40 per top up Debt DebtType PaymentBased OutstandingOwed 54 00 RepaymentRate 40 pertop up Week Month Day Menu UpdtOn 29 09 12 10 59 Info press here to view your electricity meter serial number top up card number and MPAN meter point reference number Targets see page 13 Sound press to switch on off LEDs press to switch in home display LED lights on off Credit A...

Page 14: ...pe PaymentBased OutstandingOwed 54 00 RepaymentRate 40 pertop up Balance 25 00 Days Left 2 5 P 22 09 12 10 00 14 09 12 15 00 05 09 12 30 00 23 08 12 10 00 History A C P 1 45 kW kWh Compare Day 2 50 kWh Today Y day Account kWh CO2Kg h Menu Settings i On On Min 1Min Info Target Sound LEDs Credit Alert Erase Conrast Network Backlight Balance 25 00 Days Left 2 5 22 09 12 10 00 14 09 12 15 00 05 09 12 ...

Page 15: ...14 Electricity Dual Gas History Message Tariff Payment Settings 15 38 Electr riic city H H Hiisto or r ry y Me es ssage Ta a ar r r riiiif f f ff Press the Status button via the Account Information screen to view the status of your electricity supply You can also view and control Boost Periods on this screen Night Switch 1 is the switch that turns on at night using electricity at the off peak tari...

Page 16: ...f a Boost Period is already running the screen will display the number of minutes left of the Boost Period Wait for the message STOP BOOST to display followed by A YES B NO Press the button to STOP the Boost Period Press to ignore To START a Boost Period press the button for YES To ignore a Boost Period press the button for NO BOOST 03 With Economy 7 meters there may be times you need more hot wat...

Page 17: ...he next occupants to use see page 31 Your smart meter engineer will ensure your meter is installed with positive credit however you should top up soon after before your credit runs out Below are all the ways you can keep your meter topped up Via our top up app available for free download at Apple and Android app stores At any PayPoint outlet see page 17 Online at www utilita co uk top up Text mess...

Page 18: ...play if you are off supply enter the top up manually so you can restore supply straight away see page 20 for more details on how to do this 5 Your electricity should now be topped up you can check this has been successful on the in home display see page 6 Topping up at the shop Note If your top up card does not swipe at a PayPoint outlet ask the retailer to do it manually for you They can type in ...

Page 19: ...n the Main Menu screen Top up online 1 Go to www utilita co uk top up 2 Select the supply you wish to top up 3 Click on the top up card that looks like yours 4 Enter the amount you wish to top up 5 Enter your payment card details 6 Your payment will then be sent automatically to your meter and a receipt will be sent to you via email or text message however you prefer Topping up ...

Page 20: ...or 30 Top up via text message The amount you have chosen to top up by will be automatically sent to your meter and you will receive a text message receipt The receipt will include a 20 40 or 60 digit Top up Code in case the top up does not arrive automatically this will enable you to top up manually see page 20 for more information UPAY 9826003801xxxxxxxxx 30 Type UPAY in capitals 19 digit top up ...

Page 21: ...rast Network Backlight Balance 25 00 Days Left 2 5 22 09 12 10 00 14 09 12 15 00 05 09 12 30 00 23 08 12 10 00 Date Amount History Account Info SUPPLY OFF EmergencyCredit 0 00 Minimumtop up 0 00 Restore Ele T Menu 20 05 for first 0 10 thereafter 0 05 forfirst15k 0 10 thereafter 0 15 forthefirst Smart En Typeinyourvend code Press delete tocorrect Press Enter tosend E Credit Debt Payments Debt Type ...

Page 22: ...0 00 Date Amount Warning OK E Credit ELECTRICITY CREDIT 0 00 Press OK toignoreor E Credit touseEmergencyCredit 22 09 12 10 00 14 09 12 15 00 05 09 12 30 00 23 08 12 10 00 Date Amount Warning Transaction Failed Codehasalreadybeenused Try Again 22 09 12 10 00 14 09 12 15 00 05 09 12 30 00 23 08 12 10 00 Date Amount Warning Transaction Failed Codehasbeenenteredincorrectly Try Again Balance 5 00 Days ...

Page 23: ... these alerts altogether your supply will eventually go off outside of Friendly Credit hours depending on your energy usage Note You can also activate Emergency Credit via the Account screen see page 20 21 Emergency Credit Emergency Credit Available Friendly Credit Available Mon Fri 10am 4pm Yes No Mon Fri 4pm 10am Yes Yes Sat Sun bank hols Yes Yes When is Friendly Emergency Credit available Remem...

Page 24: ...rgency Credit 4 to pay off the Friendly Credit and 1 to get the meter going Note You only pay back Emergency Friendly Credit you have used there is no extra charge to use these features What happens if my Emergency Credit runs out If your Emergency Credit runs out during the week after 4pm your supplies will NOT go off until 10am the following day This will give you enough time to top up your gas ...

Page 25: ...3 08 12 10 00 Date Amount History o 2 2 2 2 2 74 21 55 42 81 04 61 56 35 00 Cost endsMon26 11 12at10 00 Yoursupplywillswitchoffat10 00 Friendly Credit If your credit is running low within the period Friendly Credit is available an alert will appear on your in home display and the above screen will be displayed You will automatically be in Friendly Credit once your credit runs out to bypass the scr...

Page 26: ...ity H H Hiisto or r ry y Me es ssage Ta a ar r r riiiif f f ff How can I check if I m in Emergency or Friendly Credit And how much do I need to repay To know how much you need to repay to get back into credit refer to the screen on the left If you owe anything your balance will show as a negative figure You will need to repay that amount and an additional 1 so you go back into positive credit Note...

Page 27: ... the key to any outside meter box is in case you need to access the electricity meter s keypad during a loss of power When you press a button on the keypad information will scroll here on the meter screen Each number brings up different information detailed on pages 28 29 Press the button and the message VEND MODE will display When you have finished entering the entire top up code press the button...

Page 28: ...nt History Account Info SUPPLY OFF EmergencyCredit 0 00 Minimumtop up 0 00 Restore Electricity Tariff Menu 20 05 for first 10 kWh 0 10 thereafter 0 05 forfirst15kWh 0 10 thereafter 0 15 forthefirst10kWh Smart Energy NORWEB 17 00 18 00 Typeinyourvend code Press delete tocorrect Press Enter tosend E Credit Debt Payments Debt Type Payment Based Outstanding owed 54 00 Repayment Rate 40 per top up Debt...

Page 29: ...icity meter keypad allows you to access different information about your energy usage The information available and the number of button presses needed are shown here 1 3 2 x1 Meter Mode Balance Using now kWh Cost now hr Days left estimate based on recent usage Friendly Credit status Once for Account Information Press Note Most information is shown over 2 screens first showing the information titl...

Page 30: ... Information Import Export Data Inc Meter Reads Emergency Credit Debt Press Press Press Press 8 0 9 7 Debt Information Tariff Information Press Press x 1 Debt information x 1 Tariff Name x 2 Active Tariff Unit Rate x 3 Standing Charge x 4 Day Tariff Unit Rate x 5 Night Tariff Unit Rate 5 6 Monthly kWh x 1 kWh usage last month x 2 kWh usage 2 months ago x 3 Continue pressing to view up to 12 months...

Page 31: ...you could reduce your usage Visit www utilita co uk to find out more about saving energy in your home Follow us on Twitter UtilitaEnergy to receive daily energy saving tips updates and offers Visit us on Facebook at Utilita Energy for more ideas and tips on how to use energy efficiently Energy Saving Challenge take a note of how much you have spent on electricity in a week Download a usage pack fr...

Page 32: ...your 19 digit electricity top up card number in the meantime which you can use to top up at any PayPoint outlet on your mobile via text message or online It may be useful to keep a record of your card number we ve left a space for this number on the back of this user guide Generating your own top up e card In the event you lose your electricity top up card we are able to send you a free electronic...

Page 33: ... be able to see the strike through disappear Once a signal has been found the in home display will automatically update itself Problem You have topped up and been issued with a receipt but neither the in home display or the electricity meter is showing the credit on your balance Remote Communication issue WAN You may have what we call a Wide Area Network issue WAN This is where there is insufficie...

Page 34: ...r is usually restored quickly by your electricity Distribution Network Operator DNO you can contact them directly by phone or check online for progress updates regading the restoration of your supply Problem You have topped up but your power has not come back on Restore Power screen not confirmed It could be that you have not confirmed the in home display Restore Supply screen When you top up afte...

Page 35: ...ectr riic city H H Hiisto or r ry y Me es ssage Ta a ar r r riiiif f f ff My manually entered top up code is being rejected 22 09 12 10 00 14 09 12 15 00 05 09 12 30 00 23 08 12 10 00 Date Amount Warning OK E Credit LOW CREDIT 50p Press OK toignoreor E Credit touseEmergencyCredit OK ELE E Cre 22 09 12 10 00 14 09 12 15 00 05 09 12 30 00 23 08 12 10 00 Date Amount Warning Transaction Failed Codehas...

Page 36: ...u have entered the vend code incorrectly either you have mistyped or missed off a digit Rejected Key Lock The vend code has been entered incorrectly too many times Please contact our Customer Care Team Still experiencing problems If you are still experiencing problems please contact our Customer Care Team on 03303 337 442 In the event of loss of supply please call our Emergency Line on 03452 068 9...

Page 37: ...Your Notes 36 Notes ...

Page 38: ...tilita co uk contact us TOP UP CARDS We advise you write down your unique 19 digit electricity top up card number here in the event your card is lost or damaged This number is printed along the front of your blue top up card and can be used to top up online over the phone via text message as well as at any PayPoint outlet Electricity Card Number Generate your own top up e card www utilita co uk e ...

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