35
Got a Pr
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lem?
Reasons for rejections
The most common reasons for top-up code rejections are listed and explained below:
Rejected – Duplicate:
The code you are entering has already been accepted on the meter .
Rejected – Incorrect:
You have entered the vend code incorrectly, either you have mistyped or missed off a digit .
Rejected – Incomplete:
The vend code must be either 20, 40 or 60 digits long, you may have missed off or added on an extra digit .
Rejected – Invalid:
You have entered the vend code incorrectly, either you have mistyped or missed off a digit .
Rejected – Key Lock:
The vend code has been entered incorrectly too many times . Please contact our Customer Care Team .
Still experiencing problems?
If you are still experiencing problems, please contact our Customer Care Team on
03303 337 442
.
In the event of loss of supply please call our Emergency Line on
03452 068 999
.
Please be aware:
We will not be able to help you quickly if you enquire about loss of supply via email, as we may not be able to get
back to you for 5 working days . It is best to call our Emergency Line where a Customer Care Advisor can get you back on supply .
