7
go to the next Troubleshooting category in this guide, “My computer isn’t recognizing my
modem,” or uninstall your modem and reinstall it.
My computer isn’t recognizing my modem.
If Plug and Play fails to find the modem as new hardware, you need to check the following:
•
With your computer turned off, confirm that the modem is firmly seated in the PCI slot. The
modem should sit evenly in the slot with no part of the gold edge showing.
•
With your computer turned off, try installing the modem in another PCI slot.
•
Check your computer manual to make sure that the PCI slot is configured properly.
My modem seemed to install correctly but doesn’t work or is performing
erratically.
Possible solution:
Hardware resources are not properly assigned to your modem. Although PCI devices can share
IRQs, there are devices on the market which do not share IRQs properly. If the modem has been
assigned to an IRQ with one of these devices, the modem may perform erratically.
Windows 95/98/Me
Right-click the
My Computer
icon on your desktop. Click
Properties
and then click the Device
Manager tab. In the list of devices, double-click the
Modem
or
Modems
category. Look for your
modem’s description. If a yellow exclamation point appears over your modem’s description, your
modem is in conflict with another device.
•
With your computer turned off, try installing the modem in another PCI slot.
•
Check your computer manual to make sure that the PCI slot is configured properly.
•
If an available IRQ does not exist, you may need to remove, disable, or relocate another
device. Refer to that device’s documentation for more information about removing,
disabling, or relocating it.
Windows 2000
Right-click the
My Computer
icon on your desktop. Click
Properties
, click the Hardware tab, then
click
Device Manager
. In the list of devices, double-click the
Modems
category. Look for your
modem’s description. If a yellow exclamation point appears over the modem’s description, your
modem is in conflict with another device.
•
With your computer turned off, try installing the modem in another PCI slot.
•
Check your computer manual to make sure that the PCI slot is configured properly.
•
If an available IRQ does not exist, you may need to remove, disable, or relocate another
device. Refer to that device’s documentation for more information about removing,
disabling, or relocating it.
Windows XP
Click Windows
Start
and then
Control Panel
. Double-click
System
. If you do not see the System
icon, make sure you are in Classic View. Click
Switch to Classic View
on the upper left side of the
window. Click the Hardware tab and then the
Device Manager
button. Click to expand
Modems
.
You should see U.S. Robotics V.92 PCI Faxmodem listed. If a yellow exclamation point appears
over the modem’s description, your modem is in conflict with another device.
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