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RISCO Group Limited Warranty
RISCO Ltd., its subsidiaries and affiliates (“ RISCO ") guarantee RISCO’s hardware
products to be free from defects in materials and workmanship when used and stored
under normal conditions and in accordance with the instructions for use supplied by
RISCO, for a period of (i) 24 months from the date of connection to the RISCO Cloud (for
cloud connected products) or (ii) 24 months from production (for other products which
are non-cloud connected), as the case may be (each, the “
Product Warranty Period ”
respectively).
Contact with customers only . This Product Warranty is solely for the benefit of the
customer who purchased the product directly from RISCO, or from any authorized
distributor of RISCO. Nothing in this Warranty obligates RISCO to accept product
returns directly from end users that purchased the products for their own use from
RISCO’s customer or from any installer of RISCO, or otherwise provide warranty or
other services to any such end user. RISCO customer shall handle all interactions with its
end users in connection with the Warranty, inter alia regarding the Warranty. RISCO’s
customer shall make no warranties, representations, guarantees or statements to its
customers or other third parties that suggest that RISCO has any warranty or service
obligation to, or any contractual privy with, any recipient of a product.
Return Material Authorization . In the event that a material defect in a product shall be
discovered and reported during the Product Warranty Period, RISCO shall, at its option,
and at customer's expense, either: (i) accept return of the defective Product and repair or
have repaired the defective Product, or (ii) accept return of the defective Product and
provide a replacement product to the customer. The customer must obtain a Return
Material Authorization (“
RMA ”) number from RISCO prior to returning any Product to
RISCO. The returned product must be accompanied with a detailed description of the
defect discovered (“
Defect Description ”) and must otherwise follow RISCO’s then-
current RMA procedure in connection with any such return. If RISCO determines in its
reasonable discretion that any Product returned by customer conforms to the applicable
warranty (“
Non-Defective Products ”), RISCO will notify the customer of such
determination and will return the applicable Product to customer at customer’s expense.
In addition, RISCO may propose and assess customer a charge for testing and
examination of Non-Defective Products.
Entire Liability. The repair or replacement of products in accordance with this warranty
shall be RISCO’s entire liability and customer’s sole and exclusive remedy in case a
material defect in a product shall be discovered and reported as required herein.
RISCO’s obligation and the Warranty are contingent upon the full payment by customer
for such Product and upon a proven weekly testing and examination of the product
functionality.