Upgrading everyday security SecuPlace WiFi, Quick Start Manual

Page: 40 / 52

40
Troubleshooting
The following are a list of trouble messages that may appear on the control
panel display, along with actions the user can perform for resolution.
Trouble Message Description Corrective Action
TAMPER ALARM
Component has been
removed (or moved)
from the mounting
location, or component
cover has been opened.

Return component to its install
location (mounted in the correct
position)

Close component cover
AC LOSS
No electrical AC power
supply to control panel. Check the power cable / circuit
breaker.
BATTERY LOW
CONTROL PANEL The control panel battery
needs recharging. Connect the control panel to the
electrical power supply.
BATTERY MISSING
Control panel battery is
not connected or is
missing.
For engineer only : First make sure
that the electrical power supply is
disconnected from the control
panel, and then open the panel and
reconnect / install the battery.
LOW BATTERY
ZONE#
The battery of the
specified detector /
accessory is low.
Per the zone that displays, replace
the battery in the respective
detector / accessory (see
System
Maintenance
— Battery
Replacement
, page 43 ).
LOW BATTERY
KEYFOB# The battery of the
specified keyfob is low.
According to the keyfob number
that displays, replace the battery in
the respective keyfob (see
Replacing Keyfob Batteries, page 43 ).
MEDIA LOSS GPRS
Either the APN has the
wrong settings, the SIM
card is not enabled for
GPRS, or there is a loss of
GPRS signal reception.

Check the APN settings (see
Editing the APN , page 30)

Check if the SIM card is GPRS-
enabled (insert the SIM card in
your cell phone to see if Internet
is available)

Relocate the control panel to a
place with better reception