Upgrading everyday security SecuPlace WiFi Quick Start Manual Download Page 41

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Trouble Message

Description

Corrective Action

MEDIA LOSS GSM

The cellular network is
down, reception is not
adequate, or the SIM card
has a depleted usage
allowance.

The cellular network needs to be
restored, the control panel needs to
be relocated to a place with better
reception, or the SIM card usage
allowance needs to be topped up.

MEDIA LOSS WIFI

The router line is down /
not connected, or too far
from the control panel.

Ensure router connectivity. Move
the router and control panel closed
to each other.

DEVICE TROUBLE
WIFI MODULE

Faulty Wi-Fi module host
CPU connection.

Contact your engineer / provider
or customer support.

DEVICE TROUBLE
GSM

Faulty GSM/GPRS
module

Contact your engineer / provider
or customer support.

ELAS LOGIN FAIL

The control panel ID and
password are not
recognized by RISCO
Cloud

Contact your engineer / provider
or customer support.

XML FAIL

Problem with Cloud
communication.

Contact your engineer / provider
or refer to the Full Installation
Manual.

SIM CARD ERROR

The SIM card is not
recognized by the control
panel.

Check if the SIM card is installed
correctly (see

Installing the SIM

Card,

page

PIN CODE ERROR

The SIM card PIN code is
not recognized by the
control panel.

Refer to the Full Installation
Manual.

NO REGISTERED
SENSORS

All detector registrations
were deleted.

Manually register all your
detectors again (see

Registering

Additional Components

, page

TIME NOT SET

The local time of the
control panel is not
configured.

The control panel's time is
automatically set from the Cloud
server, so wait until Cloud
connectivity is established.

Summary of Contents for SecuPlace WiFi

Page 1: ... us on the Web www riscogroup com For detailed installation and system information refer to the full installation manual at http www riscogroup com products products 953 iOS app Android app RISCO Group website SecuPlace WiFi ...

Page 2: ...GE 14 STEP 5 REGISTERING COMPONENTS 15 REGISTERING KIT COMPONENTS 15 LISTING OF COMPONENT ZONE INFORMATION 15 REGISTERING ADDITIONAL COMPONENTS 16 REGISTERING KEYFOBS 16 DELETING COMPONENT REGISTRATIONS 17 DELETING KEYFOB REGISTRATIONS 17 STEP 6 INSTALLING KIT COMPONENTS 18 PRE INSTALLATION PLANNING 18 INSTALLING THE MAGNETIC DOOR WINDOW CONTACT DETECTOR 19 Mounting Guidelines 19 Installation Proc...

Page 3: ...E SYSTEM 34 Describing the Control Panel Keypad 34 Describing the Control Panel LEDs 35 Describing the Keyfob LED 35 Describing the PIR Detector LED 35 Describing User Commands 36 Describing Arming Modes 36 PERFORMING COMMANDS FROM CONTROL PANEL AND KEYFOB 37 SENDING SMS COMMANDS 38 USING THE SMARTPHONE AND WEB APPLICATIONS 39 Smartphone App 39 Web Application 39 TROUBLESHOOTING 40 SYSTEM MAINTENA...

Page 4: ...s Keyfobs are hand held mini remote control transmitters that enable arming disarming the system sending panic alarms and medical assistance alarms Expanding your System This kit contains the necessary components required to operate your security alarm system however you can enhance and customize your system by adding additional components up to a maximum of 32 detectors and sensors 19 keyfobs 4 r...

Page 5: ...pair or maintenance issues WARNING The main panel should be connected to an easily accessible electrical wall outlet or disconnection device such as a circuit breaker WARNING Electrical power connections to the control panel should be according to applicable electrical code and regulations WARNING Do not attempt to replace the battery in the control panel yourself always contact your engineer prov...

Page 6: ...tion and Control Panel Wiring Step 2 Installing the Control Panel Step 3 Powering Up the Control Panel Step 4 Selecting a Language Step 5 Registering Components Step 6 Installing Kit Components Step 7 Testing the System Step 8 Defining System Users Step 9 Establishing System Communication Step 10 Connecting to RISCO Cloud ...

Page 7: ...pre installed install it before applying electrical power to the control panel Installing the SIM Card A SIM card must be installed to enable GPRS communication Access is from the back side of the control panel which enables the SIM card to be installed without having to open the panel see illustration on page 9 Alternatively if you have any wiring to be done at the control panel when you open the...

Page 8: ...d to an electrical power supply and then open it as follows both covers remain connected to each other with a ribbon cable do not detach Remove and retain the screw on the cover Release the right and left tabs left location shown Detach the cover from the bottom facing side Detach the cover from the top facing side ...

Page 9: ...ct the AC power cable leads to the AC terminals ensuring the correct live L and neutral N wiring as shown in the following illustration on page 10 NOTE For the AC power cable wiring colors refer to the applicable electrical code for the country region of installation 4 Secure the AC power cable onto the PCB using the provided cable clamp screw and washer and then route the cable through one of the...

Page 10: ...en installed yet install it now directly onto the PCB in order to enable GPRS GSM communication see Installing the SIM Card page 7 7 When all control panel wiring and the SIM card installation tasks are finished close up the control panel casing Make sure the tabs on the cover snap into place into their respective grooves and then re install the small screw back onto the front cover 8 Mount the co...

Page 11: ...ith a minimal distance from the components At a location where the GSM signal is adequately strong Near the entry exit door of the secured site in order to allow enough time for leaving after arming the system Out of sight of would be intruders and out of reach of unintended users such as children At a location with a minimal number of obstacles between the control panel and the detectors Metal ba...

Page 12: ...ed to any electrical power supply To install the control panel IMPORTANT When mounting although the screws enter the control panel s elbow grooves in the center as shown below the screw holes screws must be positioned at the upper most location on the elbow grooves 4 4 X 2 X 2 ...

Page 13: ...nel from the wall will trigger a tamper alarm NOTE Ignore any low battery message that may display while powering up This indicates the control panel backup battery needs recharging however the system will operate normally using its AC power supply To power up the control panel Apply electrical power to the control panel with the AC power cable or at the circuit breaker switch you will be prompted...

Page 14: ...ke to display at the control panel and then press 3 Press to set for www riscocloud com default INITIALIZING and then DISARMED display IMPORTANT If SYSTEM NOT READY SYSTEM TROUBLE or TAMPER ALARM also display they indicate there are trouble messages use to scroll and view However these messages could be due to reasons which may resolve automatically after a short time thus it is recommended to wai...

Page 15: ...strips install the batteries a chime sounds indicating the control panel recognizes the component 3 Put the component covers back on NOTE The factory assigned zone numbers for the kit supplied components are listed below It is recommended to write down their locations descriptions as well Listing of Component Zone Information It is important to retain this listing for future reference for example ...

Page 16: ...witch and then release it the automatically generated zone number and SAVE display IMPORTANT In the listing provided write down the zone number component name and its location description 5 Press to save the registration or press to cancel 6 Attach the registered component s cover correctly in place 7 Repeat this procedure from step 3 to register the next component or if finished press to exit the...

Page 17: ...about 3 seconds until DELETE and TRANSMIT 1 display 3 Press the component s tamper switch DELETE OK displays 4 Press to delete the registration or press to cancel the deletion request Deleting Keyfob Registrations If you no longer use a keyfob you must delete its registration to the control panel To delete a keyfob registration 1 At the control panel press for about 3 seconds until DELETE and TRAN...

Page 18: ...alling Kit Components Pre Installation Planning Before installing system components to ensure optimal system performance determine which areas need to be protected and the best locations for installing the components ...

Page 19: ...talled at the entry exit door of a secured site to a window a sliding door or at any similar entrance that could be accessed by an intruder Mounting Guidelines Transmitter Magnet NOTE It is recommended to affix the transmitter to the non moving part of the door or window such as to the door frame window frame and to affix the magnet to the moving part ...

Page 20: ...e transmitter is installed using adhesive strips the back tamper switch will not be operational NOTE For installing the transmitter with adhesive strips skip to step 3B in the following procedure To install the transmitter and magnet X 4 ...

Page 21: ...21 OR ...

Page 22: ...22 ...

Page 23: ...to 11 metres 36 feet indoors The Pet immunity PI model is designed to not trigger alarms by small pets that weigh up to 36 kilograms 80 pounds Mounting Guidelines Avoid mounting a PIR PI detector in a location where a pet can come within reach of the detector by climbing on furniture or other objects ...

Page 24: ...24 Installation Procedure To install a PIR detector A Tamper switch B DIP swtich C Battery holder 4 X 4 X4 A B C ...

Page 25: ...etain the screw for use when re installing the PCB An additional battery purchased separately can also be used to extend the operational duration size AA 3 6 V lithium Check the RISCO Group website for information on battery updates 4 D E ...

Page 26: ...orking correctly To perform a walk test 1 At the control panel press 2 Enter the engineer code default is 1111 or master code default is 1234 3 Enter 7 0 6 all registered PIR and magnetic door window contact detectors display chronologically according to when registered Scroll using to view them all NOTE Before doing the walk test keep in mind that a PIR detector needs 90 seconds for warming up fo...

Page 27: ...lled For temporary system users valid only for 24 hours 28 Duress code For all system users For situations when a user is being forced to operate the system it simultaneously sends a silent duress event message to the alarm receiving centre or to a pre defined user 29 Telecontrol code Enables the user to perform remote system operations and also 2 way audio communication to the control panel via G...

Page 28: ...fault is 1111 2 Use to scroll to 4 USER CODES and then press 3 Use to scroll to the specific code slot that you would like to assign edit or delete see chart above for the available slots and their descriptions and then press 4 Scroll and select either 1 EDIT CODE to change or delete a code or 2 DESCRIPTOR to change the code description name and then press 5 Enter either the changed code or the ch...

Page 29: ...nication Channels Connection to GPRS GSM the default communication channels enables using the Cloud the RISCO Group Application Server RISCO Cloud to handle all communication between the system and Smartphone Web application users It enables remote system monitoring and control such as system arming disarming receiving e mail SMS and voice notifications as well as viewing the event history log Con...

Page 30: ...N name INTERNET or if the cellular provider has supplied a different APN name enter that instead Use to move from character to character on the display or wait a second after entering a character to automatically move to the next space Press any button repeatedly to toggle between the letters and number printed on it Press to delete a character 4 After your entry press USER NAME appears 5 If you h...

Page 31: ...e SAVE prompt press if connection is successful there is no message If there is a problem in connecting an error message displays Changing the WiFi Network If for example you have changed your router you must set the new WiFi network and password To change a WiFi network and or enable WiFI Setting with a Smartphone 1 Press for 3 seconds and then enter the master code default is 1234 SETTING WI FI ...

Page 32: ...dress The user s e mail address required for 1st time activation it can be changed at a later time Full Name The user s full name Create Password Must be a minimum of 6 characters and have at least one digit Panel ID The 15 digit panel ID as appears on the sticker located on the side of the control panel Time Zone Select from the dropdown list Code Type the security code as it appears 3 Select the...

Page 33: ... Logging in to RISCO Cloud You can also log in to RISCO Cloud from your Smartphone see Using the Smartphone and Web Applications on page 39 To log in to RISCO Cloud 1 Go to www riscocloud com 2 Enter the user name and password that you supplied during the registration process 3 Enter your PIN code same as the user code the default master code is 1234 4 Press Log In ...

Page 34: ...ribing the Control Panel Keypad Keypad buttons Description Arming from left to right full arm partial arm perimeter arm buttons for user code Disarming to disarm the system Also cancels sounder upon alarm activation Accept OK used after selecting for confirming and for saving Reject cancel for cancelling current selection or returning to prior menu item Menu navigation for scrolling up down throug...

Page 35: ...ellow Slow flashing Low battery in control panel or transmitters Yellow Quick flashing AC power loss Yellow Slow and quick flashing System trouble in addition to AC power loss low battery System Status LED N A Off System is disarmed Green On System is armed Red Flashing Alarm activation flashes until system is disarmed NOTE Scroll on keypad to view trouble message s Describing the Keyfob LED The k...

Page 36: ...ormed by system users at the control panel keyfob as well as via the Smartphone and Web browser applications Describing Arming Modes Full arm For arming premises that are fully vacated Partial arm For arming one part but not all of the premises Perimeter arm For arming the perimeter while the premises are occupied ...

Page 37: ...imultaneously control panel beeps to indicate alarm activation N A View system troubles If a trouble message displays press to scroll and view current system troubles N A Access menu mode Press and then enter user code Scroll with then press to confirm selection N A Bypass unbypass zones 1 Press and enter master code default is 1234 2 Press 2 3 Scroll with to select either 2 Unbypass All to unbypa...

Page 38: ... SMS From your cellular phone enter text in the order as shown in this example Command Description User Code Command code D I S A R M 1 2 3 4 1 2 0 NOTES If you do not enter the command description optional then start the SMS command with the symbol The command description can be up to 43 characters long either capital or lower case letters Do not leave any spaces between the entered text ...

Page 39: ... you through the operational instructions Download from the Apple s App Store for iOS devices or from Google Play for Android devices iOS app Android app Web Application For operational instructions refer to the RISCO Cloud Web application documentation at http www riscogroup com products product 50870 ...

Page 40: ...ngineer only First make sure that the electrical power supply is disconnected from the control panel and then open the panel and reconnect install the battery LOW BATTERY ZONE The battery of the specified detector accessory is low Per the zone that displays replace the battery in the respective detector accessory see System Maintenance Battery Replacement page 43 LOW BATTERY KEYFOB The battery of ...

Page 41: ...ngineer provider or customer support ELAS LOGIN FAIL The control panel ID and password are not recognized by RISCO Cloud Contact your engineer provider or customer support XML FAIL Problem with Cloud communication Contact your engineer provider or refer to the Full Installation Manual SIM CARD ERROR The SIM card is not recognized by the control panel Check if the SIM card is installed correctly se...

Page 42: ...42 Trouble Message Description Corrective Action ALL ZONES BYPASSED All zones have been bypassed the system cannot be armed in this condition In order to arm the system unbypass one or more of the zones ...

Page 43: ...nd polarity Do not recharge disassemble deform expose to high heat or incinerate batteries Failure to observe these warnings may result in explosion fire damage injury or death CAUTION Do not attempt to replace the battery in the control panel yourself always contact an engineer provider CAUTION Always dispose of used batteries according to applicable law and regulations Replacing Keyfob Batteries...

Page 44: ...to prevent activating the sounder To replace component batteries 1 From the control panel press for about 3 seconds until REPLACE BATTERY displays 2 Remove the dead battery and then insert the new battery the tamper alarm is activated as usual but the sounder does not sound 3 Press to exit the battery replacement mode ...

Page 45: ...a encryption 66 bit encryption with SecuriCode technology hopping and rolling code Control Panel Power input 230 VAC 50 Hz 4 VA Battery low below 7 15 V Backup battery pack 4 8 V 1 3 Ah 4 x 1 2 NiMH size AA rechargeable Built in sounder 93 dB 10 ft Tamper switch N C normally closed by default Fuse ratings 63 mA 250 V for 230 VAC Maximum auxiliary output current rating 50 mA PGM relay output contac...

Page 46: ...w Contact Detector Model EL 2601 Power 3 6 V lithium battery size AA Current consumption 25 mA transmission 10 A standby Antenna Built in internal whip Loop input voltage range 0 15 VDC AC peak to peak RFI immunity 10 V m Operating temperature 10 55 C 14 131 F Dimensions 67 x 30 x 26 mm transmitter 50 x 13 x 10 mm magnet Frequency 868 or 433 MHz country dependant Keyfob Model EL 2614E Power 3 V li...

Page 47: ...nce Statement Hereby RISCO Group declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC For the CE Declaration of Conformity please refer to our website www riscogroup com ...

Page 48: ...duct Return Material Authorization In the event that a material defect in a product shall be discovered and reported during the Product Warranty Period RISCO shall at its option and at customer s expense either i accept return of the defective Product and repair or have repaired the defective Product or ii accept return of the defective Product and provide a replacement product to the customer The...

Page 49: ...ilure BATTERIES ARE EXPLICITLY EXCLUDED FROM THE WARRANTY AND RISCO SHALL NOT BE HELD RESPONSIBLE OR LIABLE IN RELATION THERETO AND THE ONLY WARRANTY APPLICABLE THERETO IF ANY IS THE BATTERY MANUFACTURER S WARRANTY RISCO makes no other warranty expressed or implied and makes no warranty of merchantability or of fitness for any particular purpose For the sake of good order and avoidance of any doub...

Page 50: ...ecurity system which uses the product RISCO does not guarantee that the product will prevent any personal injury or property loss by burglary robbery fire or otherwise or that the product will in all cases provide adequate warning or protection Customer understands that a correctly installed and maintained alarm may only reduce the risk of burglary robbery or fire without warning but is not an ass...

Page 51: ...or future use when contacting your engineer Engineer name _________________________________________ Engineer address telephone e mail _________________________________________ Hours of business _________________________________________ Website _________________________________________ Other information _________________________________________ ...

Page 52: ...up International Headquarters RISCO Group 14 Hachoma St 75655 Rishon Le Zion Israel Tel 972 3 963 7777 Fax 972 3 961 6584 Please visit us at www riscogroup com Copyright 2016 RISCO Group All rights reserved 09 2016 5IN2406 B ...

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