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Unify OpenScape Desk Phone CP400, User Manual

The Unify OpenScape Desk Phone CP400 user manual is your comprehensive guide to maximizing the potential of this amazing product. Download it for free from manualshive.com and gain access to step-by-step instructions, troubleshooting tips, and all the information necessary to make the most of your CP400 experience.

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Table of Contents

7

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Answering a call via the loudspeaker (speakerphone)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Picking up calls directed to colleagues  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Using the loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Answering calls from the door terminal/confirming door release . . . . . . . . . . . . . . . . . . . . . . 73
Switching the microphone on/off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Exiting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Dialing/Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Dialing with handset on-hook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Dialing with headset connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Dialing from conversations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Dialing with the direct destination select keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Redialing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Calling back a missed call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Dialing with system speed dial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Dialing with speed dial keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Speaking directly to a colleague via the loudspeaker  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Automatic connection setup/hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Sending a message (text message)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Leaving a message/advisory text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Deleting the advisory message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Assign phone number (not for U.S.)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Forwarding calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using variable call forwarding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using call forwarding if no response  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Trunk FWD on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Save callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Accept callback  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Check/delete saved callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

During the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Switchingto speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Switch to handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Open listening in the room during the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using second call (call waiting)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Call holding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Being put on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Hold a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Carrying out DTMF suffix dialing/tone dialing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Rollover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Summary of Contents for OpenScape Desk Phone CP400

Page 1: ...OpenScape Desk Phone CP400 OpenScape Key Module 400 OpenScape Business User Guide HFA A31003 C1000 U110 3 7619 ...

Page 2: ...t Unify Software and Solutions GmbH Co KG 03 2019 All rights reserved Reference No A31003 C1000 U110 3 7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective charact...

Page 3: ...E Declaration of Conformity and where applicable other existing declarations of con formity as well as further information on regulations that restrict the usage of subs tances in products or affect the declaration of substances used in products can be found in the Unify Expert WIKI at http wiki unify com The adjacent symbol indicates that any electrical and electronic products installed and sold ...

Page 4: ...n be found on the Internet at http wiki unify com License information More information about the EULA and Open Source licenses you can find on the Web interface section Licenses page 155 Installation location information The telephone may be operated only using the LAN cabling inside a building The device should be connected to the IP infrastructure using a shielded LAN cable Cat 5 for 100 Mb s or...

Page 5: ...lay 12 Service 14 Intended use 14 Telephone type 14 Speakerphone quality and display legibility 14 Getting to know the OpenScape Desk Phone CP400 15 The user interface of your phone 15 Ports on the underside of the phone 16 Using network ports more efficiently 17 OpenScape Key Module 400 17 Keys and controls 18 Softkeys 18 Audio controls 18 Mode keys 18 Navigator 19 Dial pad 20 Graphic display 22 ...

Page 6: ...aving mode 50 Idle screen 51 Idle screen activate 51 Setting the screen type for Idle screen 52 Automatic Idle screen start 53 Audio 54 Change connection volumes 54 Adjust ringer volume while idle or while ringing 54 Deactivate the ringer 55 Activate alert tone 55 Room acoustics 56 Ringtone 57 Setting headset port use 58 Set up Presence 59 Presence status set up 59 Switch off away status 60 Call s...

Page 7: ...g with system speed dial numbers 78 Dialing with speed dial keys 78 Speaking directly to a colleague via the loudspeaker 78 Automatic connection setup hotline 79 Sending a message text message 79 Leaving a message advisory text 81 Deleting the advisory message 82 Assign phone number not for U S 82 Forwarding calls 83 Using variable call forwarding 83 Using call forwarding if no response 85 Trunk F...

Page 8: ...ivating do not disturb 115 Caller ID suppression 116 Security 117 Protecting the phone from misuse 117 Locking a different phone to prevent misuse 118 Saving personal lock code 119 User password 120 Locking the phone 122 Other settings and functions 124 Connection costs 124 Display connection costs for your phone not for U S 124 Query connection costs for another phone not for U S 125 Calling with...

Page 9: ...ock dialing for outgoing calls 146 Setting up Exchange access 147 Configuring the connection to UC 148 UC Journal 148 OpenScape UC Voicemail 149 Displaying networking information 152 Resetting user information 154 Performing a reset 154 Web interface 155 General 155 Launching the web interface 155 Licenses 155 Administrator pages 155 User pages 156 User menu 156 Fixing problems 158 Responding to e...

Page 10: ...functions It contains important information on the safe and proper operation of the OpenScape Desk Phone CP400 These in structions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network This User Guide should be read and followed by every person installing opera ting or programming the OpenScape Desk Phone CP400 These oper...

Page 11: ...e User Guide The information area on the left is shown in a left aligned field When an action is selected it will be shown right aligned in green The action is executed by selecting the Softkey Z The selected function can alternatively be confirmed using the Z key on the navigator page 19 Indicates additional important information in relation to handling ñ Indicates required intervention by the ad...

Page 12: ...rmation displayed for a selected conversation If a conversation contact and history at the same time is selected in the list it will be highlighted in green This description is only used if it aids understanding This is the usually what is displayed Confirm the selected conversation with the Softkey to establish the connection or with the key to open the context menu accept Reject call Andre Marie...

Page 13: ... the start of the list Go back Open contacts and details Switch to next lower level _ Execute the Softkey action in the list element Hold down to program the key Z Performs the same function as with the Softkey but only affects a selected ele ment OpenScape Desk Phone CP400 and OpenScape Key Module 400 Functions and phone numbers can be programmed on the keys for the phone and key module The OpenS...

Page 14: ...ion ready when you contact the service department re garding faults or problems with the product Speakerphone quality and display legibility To ensure good speakerphone quality the area in front of the telephone front right should be kept clear The optimum handsfree distance is approx 50 cm Proceed as follows to optimize display legibility Turn the phone and tilt the display so that you have a fro...

Page 15: ... the Softkeys to activate a function or open a menu page 18 6 The audio keys are provided to allow you to optimally configure the audio features on your telephone page 18 7 Incoming calls new voice messages or missed calls are visually signaled via the notification LED 8 The dial pad can be used to enter phone numbers and write text page 20 9 Use the Out of Office Call Forwarding key to open a men...

Page 16: ...isplay 240 120 Pixel Illuminated display Full duplex speakerphone function Headset 10 100 1000 Mbps Switch page 17 Web Based Management WBM notification LED red green orange OpenScape Key Module 400 Optional Headset Hand set Network switch PC Key module Service interface Power supply unit Country specific cable ...

Page 17: ...r Using this connection option saves one network port for each switch used and requires shorter network cables OpenScape Key Module 400 The OpenScape Key Module 400 is a key module attached to the side of the phone that provides an additional 16 programmable Function keyss at two levels These keys can be programmed and used according to your needs page 41 The diagram shows the OpenScape Key Module...

Page 18: ...when key is pressed _ Activates the function of the left display option or opens another menu Used in the Team menu as a line key Key Function when key is pressed É Activate deactivate the loudspeaker page 71 Ê Activate deactivate the headset page 71 Æ Activate deactivate microphone also for speakerphone mode page 74 Key Function when key is pressed Switch to the main menu page 22 Switch to Presen...

Page 19: ... information In settings Go down one level Press the key In lists and menus One level back In input fields Delete character to the left of the cursor Press the key In lists and menus Scroll down Press and hold Skip to the end of the list menu Press the μ key In lists and menus Scroll up Press and hold Skip to the start of the list menu Press the Z key Execute an action for the selected entry ...

Page 20: ...s the numerical keys repeatedly Example To enter the letter U in the Company field press the number 8 key on the dial pad twice All available characters for this key are displayed during input After a short while the cha racter in focus is displayed in the input field Alphabetic labeling of the dial keys is also useful when entering vanity numbers letters as sociated with the phone number s digits...

Page 21: ...e f 3 4 g h i 4 5 j k l 5 6 m n o 6 ö 7 p q r s 7 ß 8 t u v 8 ü 9 w x y z 9 0 0 1 _ Key Function during text input Function when held down Type special characters 2 seconds Ringer off 3 seconds Beep sound instead of ring tone Switch between uppercase and lowercase text and number entry Abc mode ABC mode 123 mode Activate the telephone lock page 122 1 Type special characters not in 123 mode Move cu...

Page 22: ...o access the main menu at any time The time day of the week and date as well as the subscriber s own phone number are displayed The main menu can do much more as can be seen from the screenshot As the name suggests it is the starting point for the entire menu tree Main menu Conversations Service Settings Forwarding on Service menu CFNR on User settings Administrator Settings Admin Conversations 33...

Page 23: ... menu also contains six other options Out of office Break Sick On vacation At home Do not disturb In the submenus of the options you can choose from different values for the duration page 59 Personal Presence via the phone is temporarily suspended with call forwarding or do not disturb Icon Meaning u The ringer is deactivated page 21 The ringer is set to a beep page 21 The Do not disturb function ...

Page 24: ...riable call forwarding with the options Variable All calls Va riable External calls Variable Internal calls Forwarding Variable All calls Variable External calls Variable Internal calls No destination set No destination set No destination set ...

Page 25: ...meric search page 35 Use the Softkey to dial the respective subscriber You can choose a conversation beforehand using the navigator keys and μ and open the details of the conversation with the key page 30 Andre Marie Ampere 30 07 Conversations Paul Baum Wednesday 30 Sep 3336 1 b b b Search for Andre Marie Ampere Wednesday Paul Baum 30 Sep 3336 29 Sep Softkeys Call Contact data Delete 6 55 Yesterda...

Page 26: ...ding positions If the con versation is already shown in the list before your input is complete you can dial the number im mediately using the associated Softkeys page 30 or start a call with a new number Action with navigation key You can open a selected conversation using the navigator s key in order to see the associated details page 25 Softkeys 33 Andre Marie Ampere Wednesday Paul Baum Wednesda...

Page 27: ...enu open it in the of the with the input prompt Enter the number of the target participant here Select the desired option and send the info to the target participant end Info to 0 Please call back Bob Green 2 Appointment 1 Visit waiting 3 Urgent call send Urgent call end back ...

Page 28: ... the main menu and Con versations or to open the Presence menu Browsing lists You can use the navigator keys to scroll through entries and confirm the functions you want page 19 Opening context menus If the arrow appears beside a selected entry a context menu page 25 is available for this entry Before looking at the functions and settings you should set up the User password to protect your phone a...

Page 29: ...communication system or the telephone number is found in the system telephone book of the sys tem or in a company directory LDAP The list is ordered chronologically based on the last event The latest entry appears at the top of the list Active calls are displayed before the conversations The status of a conversation is displayed with an icon Icon Text g Active call º Missed call current Missed cal...

Page 30: ...e navigation key Z You start a call using the softkey _ if the conversation has not been selected If you open the details of the conversation using the key you will be shown the following Daniel Bernoulli 26 Nov Georg Simon Ohm Andre Marie Ampere 26 Nov 26 Nov Conversations b b b 1 Call Contact data History 6 55 Yesterday Tuesday Andre Marie Ampere 3336 Delete ...

Page 31: ...ey Use the Softkey to open the Contact data menu Press the Softkey for K to access edit mode 3333 c 13 22 Albert Einstein Alessandro Volta Yesterday Yesterday Conversations b o Call Contact data History 6 55 Yesterday Tuesday 3333 3333 Delete 3333 Last name 3333 Work x 3333 ...

Page 32: ...y Address x Address x Role E mail Avatar Press the Softkey for K to enter the last name Delete the digits using the key and enter the last name Press the Softkey in the input field to complete input for this field 3333 Last name 3333 Work x 3333 First name Last name Einstein Move cursor left Move cursor right ...

Page 33: ...or this field with the Softkey Save the contact data You can add missing entries subsequently The following information is shown on the display for example the next time you call this contact 3333 Last name Einstein Work x 1 3333 First name First name Albert Move cursor left Move cursor right 3333 Last name Einstein Work x 3333 First name Albert ...

Page 34: ...34 These inputs or changes to existing information are stored locally in the phone Reject call accept Albert Einstein 3333 Incoming call ...

Page 35: ...e phone number contains the number 33 in this case for example by pressing the Softkey You can start a targeted alphanumeric search for a contact in any directory telephone system telephone book Exchange or LDAP server using the first softkey A in the conversation list Use the key to switch from alphanumeric to numeric Daniel Bernoulli Wednesday Andre Marie Ampere 31 Sep Georg Simon Ohm 29 Sep 33 ...

Page 36: ...types All all conversation list entries of any call type Missed list of all missed calls Received list of all received and forwarded calls Dialled list of all dialled calls Contacts contacts with no associated call records Other calls active call voice mails and ignored pickup After selecting filter header should be changed according to selecting List options Delete all conversations Mark missed c...

Page 37: ... using the key The latest three histories are shown in the field on the left below the name number of the subscri ber Press the Softkey for S to view a list of the last 10 possible histories Then scroll if approp riate using the or μ key 3333 c 13 22 Albert Einstein Alessandro Volta Yesterday Yesterday Conversations b o Call Contact data History 6 55 Yesterday Tuesday 3333 3333 Delete History 3333...

Page 38: ...o longer need can also be removed from the list p_p Open the relevant entry using the navigator key Press the Softkey for Ö to delete the entry There is no confirmation prompt UC Journal You can see detailed Conversations on your phone via the UC Journal See the settings in chapter UC Journal page 148 11 c 13 22 Albert Einstein Alessandro Volta Yesterday Yesterday Conversations b o Call Contact da...

Page 39: ...mation and functions are offered on the display When conducting a call Select a function using the Softkey Reject call accept Andre Marie Ampere 3336 Incoming call No function notification LED flashes Andre Marie Ampere 3336 00 21 Consultation Start Conference Submit transfer Send message g Select a function using the Softkey notification LED lights permanently ...

Page 40: ...y Icons in call states Icon Meaning ë The phone rings After dialing the other subscriber s phone rings g The call is active k The call has been disconnected Your call partner has placed the call on hold The voice connection is secure The voice connection is not secure Indicates an active call Andre Marie Ampere 30 07 Conversations Paul Baum Wednesday 3336 31 Sep 1 Reject call accept 3333 3333 Inco...

Page 41: ... klt en_V8 0 device1 htm or print out labeled strips via the web interface page 160 The status of a function is also shown by the LED on the corresponding key Meaning of LED displays on function keys Increase the number of programmable function or selected dialing keys by connecting an ad ditional OpenScape Key Module 400 page 17 LED Meaning of function key _Off The function is deactivated LED is ...

Page 42: ...e menu consists of a configuration area both for users and for administrators The first time you open the user settings you have to enter the User password page 120 Conversations Forwarding on Service Settings CFNR on Service menu Users Settings Administrator Admin Cancel User settings ...

Page 43: ...nd deactivating functions Example Press the Softkey on Insecure call alert to enable the function The switch is moved to the right Alternatively you can use the and μ keys to select the option and confirm with Z to actuate the switch You can also configure all settings via the web interface of your OpenScape Desk Phone CP400 page 155 Ringer Audio Users Configuration Insecure call alert Existing co...

Page 44: ...s the Softkey for Kto open the setting Press the Softkey for example on Echoing The setting is changed and you return to the previous menu Insecure call alert Existing connections Ringer Room character Audio Settings Headset port Harmonize mp3 Normal Cordless headset Room character Normal Echoing Muffled ...

Page 45: ...or example An example of display brightness is given here Switch to the telephone settings menu and open the display menu with the Softkey Open the menu for the brightness setting Ringer Room character Audio Settings Headset port Harmonize mp3 Normal Cordless headset Key programming Display phone Brightness Contrast Display ...

Page 46: ...desired level Use the key to do this The display is adjusted im mediately Complete the setting by pressing the Softkey for Q Save your new settings Increase Brightness Decrease Increase Brightness Decrease Brightness Contrast Display ...

Page 47: ...tration password Refer to the administration manual for your phone for more detailed information on this topic During a software update the phone must not be disconnected from the power supply unit the LAN line or the phone line An update action is indicated by messages on the display and or by flashing LEDs ...

Page 48: ...155 If nec Press Main Menu key Open using the Softkey Select Users Open using the Softkey if nec j Enter and confirm User password Select phone Open using the Softkey Open using the Softkey Open using the Softkey1 Use the Softkey to brighten the display or Use the Softkey to dim the display or Adjust using the toggle key Confirm the setting with the Softkey Save settings Service Settings _ Users _...

Page 49: ...nce if necessary If nec Press Main Menu key Open using the Softkey Open using the Softkey Select more features and confirm Select Language selection Confirm E g select English and confirm Service Settings _ Service menu _ more features _ Language selection _ English _ ...

Page 50: ...s setting via the Web interface page 155 If nec Press Main Menu key Open using the Softkey Open using the Softkey if nec j Enter and confirm the User password Select phone Open using the Softkey Open using the Softkey Open using the Softkey1 Select the new time in the list Using the Softkey confirm the new background lighting timing settings Save the setting with the Softkey Service Settings _ Use...

Page 51: ...screen for phone idle mode If nec Press Main Menu key Open using the Softkey Open using the Softkey if nec j Enter and confirm the User password Select phone Open using the Softkey Open using the Softkey Activate with the Softkey Save the setting by selecting the Softkey Service Settings _ User _ phone _ Idle screen _ Activated _ Q_ ...

Page 52: ...nu key Open using the Softkey Open using the Softkey if nec j Enter and confirm the User password Select phone Open using the Softkey Open using the Softkey Open using the Softkey1 Select another option Confirm with Softkey to e g set the time and date display moving across the screen Save the setting by selecting the Softkey Service Settings _ User _ phone _ Idle screen _ Screen Type Main Menu K ...

Page 53: ... 120 minutes If nec Press Main Menu key Open using the Softkey Open using the Softkey if nec j Enter and confirm the User password Select phone Open using the Softkey Open using the Softkey Open using the Softkey1 Select the new time in the list Confirm with the Softkey to set the new time Save the setting with the Softkey Service Settings _ User _ phone _ Idle screen _ Waiting time minu 20 K _ 1 ...

Page 54: ...aker volume You can also adjust volume settings from the user menu page 143 Set volume louder or quieter Press the buttons until you reach the desired vo lume Adjust ringer volume while idle or while ringing You can also adjust volume settings from the user menu page 143 Press the button until you reach the desired volume ...

Page 55: ...u can mute the active ringer for an incoming call and only for that call Long press the key while the phone is ringing and only the active ringer is muted Rin ger mode is not changed If you want to change the ringer mode see the section Deactivation Page 55 and Activation Page 55 Activate alert tone You can turn the ringtone off and instead select a short one off alert tone Hold down the key until...

Page 56: ...this setting via the Web interface page 155 If nec Press Main Menu key Open using the Softkey Open using the Softkey if nec j Enter and confirm the User password Open using the Softkey Open using the Softkey Open using the Softkey1 Use the Softkey to set to Muffled for example Save the setting by selecting the Softkey Service Settings _ User _ Audio _ Settings _ Room character Echoing K _ 1 The ph...

Page 57: ...en using the Softkey if nec j Enter and confirm the User password Open using the Softkey Open using the Softkey Switch to Ringer Open using the Softkey1 You will be offered the following default options Sample Harmonize mp3 Ringer1 mp3 Ringer2 mp3 Ringer3 mp3 Ringer4 mp3 Ringer5 mp3 Ringer6 mp3 Confirm with the Softkey to switch You will immediately hear the associated rin ger melody Save the sett...

Page 58: ... the User password Open using the Softkey Open using the Softkey Select the headset port Open using the Softkey1 You will be offered the following options Wired headset Cordless headsetr Conference device Confirm with the Softkey to switch Save the setting with the Softkey Service Settings _ User _ Audio _ Settings _ Headset port K _ 1 The phone displays the current setting Wired headset ä _ Q _ ...

Page 59: ...e status Meeting Lunch break Out of Office Break there is no call forwarding and the caller therefore does not receive a message Office Select option Office CallMe Meeting Meeting Return after 30 minutes 1 hour 2 hours All day Sick Sick Return after All day 2 days 3 days 1 week À Lunch break Lunch break Return after 20 minutes 30 minutes 1 hour 45 minutes At home At home Return after All day 2 day...

Page 60: ... can delete your away status and if necessary also call forwarding to the media server by setting the Presence status in the Presence menu to Office or if necessary switching off call forwarding Press the key shown Open using the Softkey Confirm with Softkey The setting is displayed The Presence icon in the idle menu changes accor dingly The MyPortal status is also adjusted or if call forwarding t...

Page 61: ...aut call waiting off and confirm or select and confirm Activating deactivating call waiting You can suppress the call waiting tone approx every six seconds for second calls A one off special dialing tone will then acoustically signal the second call Activate signal tone If nec Press Main Menu key Press Softkey Switch off signal tone If nec Press Main Menu key Press Softkey Service Settings _ Servi...

Page 62: ...code change Select and confirm or Select and confirm The door can be opened without a signal tone Deactivating the door release If nec Press Main Menu key Open using the Softkey Open using the Softkey Select more features and confirm Confirm Service Settings _ Service menu _ more features _ Door release active Q_ 3 changing the password Q_ 1 release with call Q_ 2 release without call Q_ Service S...

Page 63: ...ess the required speed dial key When the relevant key is selected the asso ciated phone number is displayed Confirm j Enter the external code and then the external phone number Confirm Confirm to forget the function or Confirm Confirm to search and verify another key Service Settings _ Service menu _ Destinations _ Change speed dial Q_ change Q_ save Q_ end Q_ scroll Q_ next destination Q_ ...

Page 64: ...the Softkey Confirm Activation Select Night answer on and confirm Confirm to switch on night answer or Deactivation Select Night answer off and confirm to switch off night answer Furthermore the technician can set up automatic night answering Depending on the programming night answering will be automatically turned on for your phone at selected times You can switch off or switch off the automatic ...

Page 65: ... holding a selected key Function keys setup See also the information in page 41 Example Disconnect key set up Hold down the Function keys of the phone or of the OpenScape Key Module 400 which is to have a function assigned to it until the Key Programming Menu is displayed Select Assign telephone function Confirm Confirm Select Calls Confirm Confirm The key is programmed You can also change the def...

Page 66: ...al Call Distribution Available on off postproces sing on off Night destination on off MULAP conference Hold key release Saved function is deactivated Saved function is activated Callback You have not registered a callback You have registered a callback Phone number internal Direct station selection DSS Party not using phone Party using phone or has enabled do not disturb Fast flashing I am being c...

Page 67: ...all key Line key MULAP key Assign phone number No call on current line Active call on current line Fast flashing Call on current line call pickup is possible through key selection Slow flashing Call on current line on hold _ ...

Page 68: ...aiting certain number has been reached DATA I O Service No connection to an application Active connection with an application Slow flashing Connection with application temporarily suspended Following functions saved to keys have no LED function Phone number external Procedure key Tracing a call Speed dialing Dis connect Management function Central code lock Send message Accept call waiting Toggle ...

Page 69: ...er input can also be stored See also the notes on page 65 Hold down the Function keys of the phone or of the OpenScape Key Module 400 which is to have a function assigned to it until the Key Programming Menu is displayed Select Assign telephone function Confirm Confirm Select more features and confirm Select Procedure key Confirm j Enter procedure Example 67 231 123456 67 Code for Assoc dialing 23...

Page 70: ... programmed Deleting key programming If necessary switch to the first level Hold down the Function keys of the phone or of the OpenScape Key Module 400 which is to have a function assigned to it until the Key Programming Menu is displayed Select Assign telephone function Confirm Select Delete key Confirm The key s programming is deleted Confirm to complete the process back _ Select the saved proce...

Page 71: ...The key flashes Press key1 Rejecting a call You can reject a call you do not wish to accept The call is then sent to another definable phone consult relevant Administrator Press the Softkey shown To better understand the steps described here it is recommended you read the introductory chapter Getting to know the OpenScape CP 400 page 15 ñ Your Administrator can change the call patterns of the exte...

Page 72: ...ia the loudspeaker Before this happens you will hear a notification tone The partner s name or phone number is shown on the display You can answer directly with the handset or via spea kerphone Lift the handset and answer or Confirm or Æ Press the illuminated microphone key Call pickup directed _ Service Settings _ Service menu _ Calls _ Call pickup directed _ Party _ Enter the phone number _ Micr...

Page 73: ...king with visitor over the door terminal Requirement The telephone is being called via a door terminal Lift the handset within 30 seconds You are connected to the door terminal im mediately or Left the handset after more than 30 seconds j Enter door terminal phone number Opening door from telephone during call with door terminal Confirm Opening door from telephone without call with door terminal I...

Page 74: ...ffice for example you can temporarily switch off the handset microphone or the handsfree microphone see page 15 Exiting a call É Press the illuminated key The key is no longer illuminated or Ê Press the illuminated key The key is no longer illuminated or Replace the handset or Press the key if it is set up Release key _ ...

Page 75: ...ly enter the phone number Externally Enter external code and phone number Z Confirm when the complete number has been entered or The desired contact is shown in the list Confirm with the Softkey The connec tion is set up Party not answering or is engaged Replace the handset Dialing with handset on hook j Enter digits on the dial pad or Press the key if a headset is connected or Press key The input...

Page 76: ... see also page 79 Dialing with headset connected Requirement The headset is connected j Internally enter the phone number External Enter external code and phone number Ê The headset key illuminates The connection is set up as soon as you finish your input Your system can also be programmed so that you have to press the con figured Internal key before dialing an internal phone number Before dialing...

Page 77: ...e history of a conversation Page 37 or via contact details for more information see Opening details of a conversation or conducting a call Page 30 Calling back a missed call Contacts who have tried to reach you are identified accordingly in the conversa tions list and appear at the top of the list marked by a relevant icon In addition to the menu name i e Conversations the number of missed calls i...

Page 78: ... direct dialing to the party If set up post dialing will automatically take place if you do not select any further numbers within 4 to 5 seconds e g 0 for headquarters Dialing with speed dial keys Requirement You have set up the speed dial keys page 63 j Enter and confirm the code 7 for Dial speed dial no or If nec Press Main Menu key Open using the Softkey Open with softkey Open with softkey Pres...

Page 79: ... be established either immediately or after a pre determined time Sending a message text message You can send short text messages to individual parties or groups of users with system phones Creating and sending messages If nec Press Main Menu key Select Send message Open using the Softkey The Functions dialog opens j Enter internal phone number of the receiver or group Select pre defined message e...

Page 80: ...d Please note the instructions on page 88 The notification LED flashes red The Messages option is displayed with the number on the idle screen Press Softkey to open the Messages list In the Notification area at Message from the first party who sent a message is displayed Confirm The message text appears in the Notification area e g Please bring coffee Time of transmission Confirm enter other text ...

Page 81: ... the Notification area of the Main Menu If nec Press Main Menu key Select Advisory msg on Open using the Softkey The Functions dialog opens Predefined message Select and confirm predefined message can be changed by relevant Administ rator or 0 9 Directly enter the code for a predefined message if known or Own message Select enter other text and confirm j Enter text maximum 24 characters Confirm Ca...

Page 82: ...sign a particular phone number in a targeted manner direct dia ling number to your telephone connection The assigned number then appears on the called party s display If nec Press Main Menu key Open using the Softkey Open with softkey Open with softkey Confirm j Enter the direct dialing number you wish to dial j Dial external number Advisory msg off _ Service Settings _ Service menu _ Calls _ Assi...

Page 83: ... If call forwarding is activated a special dialing tone plays upon lifting the handset With active MFV direct dialing ask relevant Administrator you can also forward calls there Destinations Fax 870 Direct dialing 871 Di rect fax dialing 872 If you are the destination for a forwarded call you will see the phone num ber or name of the forwarding user on the Notification area of the display first li...

Page 84: ...Select Forwarding on Confirm The Functions dialog opens Confirm or Confirm or Confirm j Enter destination phone number The phone number or name of the forwarding destination is displayed in the No tification area Confirm The call forwarding key LED flashes on the destination phone Deactivate forwarding via the key Press the key if it is set up The LED goes out or Deactivate forwarding via the idle...

Page 85: ...hich are incoming while you are on the phone can be automati cally forwarded to a phone you have predetermined Press the key if it is set up The LED lights up or If nec Press Main Menu key Select CFNR on Confirm The Functions dialog opens j Enter destination phone number Enter the internal phone number for internal destinations For external destinations enter the external code and the external pho...

Page 86: ... Menu key Confirm Confirm or Select and confirm to return to idle mode and keep call forwarding on if no response to _ CFNR off _ delete _ end _ If call forwarding is turned on upon no response when you put the handset down CFNR on appears on the display for a short period of time ...

Page 87: ...up or Configure forwarding via the idle menu If nec Press Main Menu key Select Forwarding on Confirm The Functions dialog opens Confirm or Confirm or Confirm A destination is requested in the Functions dialog j Enter destination phone number Confirm Deactivate forwarding via the key Press the key if it is set up The LED goes out or Deactivate forwarding via the idle menu If nec Press Main Menu key...

Page 88: ...e as soon as the party who did not reply has held another conversation Save callback Requirement A connection called is engaged or nobody answers Confirm Accept callback A party for whom a callback has been saved is now no longer engaged or has phoned in the meantime Your phone now rings Lift the handset or Press key LED lights up or Confirm to accept the callback If configured ask relevant Admini...

Page 89: ...c Press Main Menu key Select View callbacks Confirm Confirm if nec to display further entries Delete displayed entry Confirm End query Confirm or Ë Press key or É Press key LED goes out View callbacks _ display next entry _ delete _ end _ ...

Page 90: ...e akerphone mode Press key Replace the handset Continue call Switch to handset Requirement You are conducting a call in speakerphone mode and Lift the handset Continue call The speakerphone microphone is deactivated Open listening in the room during the call You can involve other people in the room in the call Tell your call partner that you are switching on the loudspeaker Requirement You are con...

Page 91: ...ond call or notification tone page 61 Requirement You are making a call and hear a notification tone approx every six seconds End the first call and accept the second call Replace the handset Your phone rings Accept second call Lift the handset Place the first call on hold and accept second call Confirm You are connected with the second caller The first caller is placed on hold End the second call...

Page 92: ...nd party not answering Confirm or End consultation call Confirm Switching to the party on hold toggling Confirm Transferring a call If the person you are speaking to wishes to be forwarded to one of your col leagues you can transfer the call Confirm j Enter the number of the desired party Announce call if nec Replace the handset or Confirm Consultation Ï _ return to held call Ù _ Quit and return Í...

Page 93: ...parking posi tion number entered is not picked up it is already occupied please enter ano ther number Picking up a parked call Requirement At least one call has been parked The phone is idle Press the Function keys of the OpenScape Desk Phone CP400 or OpenScape Key Module 400 if configured or If nec Press Main Menu key Open using the Softkey Open with softkey Confirm Select retrieve call from park...

Page 94: ...llback takes place after a preset time Confirm party recall Being put on hold They are taken from your call partner and correspondingly noted in the Notifica tion area Confirm to receive information about the call partner in Conversations or Press Softkey to if nec send a message see also page 79 If a parked call is not picked up after a certain time it returns to where it was parked recall Holdin...

Page 95: ...nfirm Expand conference to up to five parties Confirm j Call the new party Announce conference Confirm or Press the Function keys of the OpenScape Desk Phone CP400 or OpenScape Key Module 400 if configured Connecting call partners to a conference Requirement You are on a consultation call page 92 Confirm or Press the Function keys of the OpenScape Desk Phone CP400 or OpenScape Key Module 400 if co...

Page 96: ...onnect Party A or Confirm to for example disconnect Party B Leave conference Confirm or Replace the handset if configured ask relevant Administrator End conference Confirm or Replace the handset if configured ask relevant Administrator Party Ð _ Party A Í_ Party B Í_ Connecting partners Í _ End conference Í _ ...

Page 97: ...t DTMF dialing Confirm j You can now send out DTMF signals with the keys 0 to 9 and Rollover You can set up the volume for all notifications which occure during your call For more information see Volumes Page 143 Service Settings _ Service menu _ Calls _ DTMF dialing _ When ending the connection the DTMF suffix dialing is also ended Your system can be configured so that DTMF suffix dialing can beg...

Page 98: ...ch is configured on another phone simultaneously func tions as the secondary line on that phone Private line A line that is only used by a single telephone This line cannot be used as a se condary line by another telephone Shared line A line that is configured on multiple telephones The line status is displayed for all telephones that share this line if configured If for example a shared line is b...

Page 99: ...trunk key flashes quickly Press quickly flashing line trunk key on the OpenScape Desk Phone CP400 or OpenScape Key Module 400 Lift the handset or On hook dialing Speakerphone mode Dialing with line trunk keys Press the free line trunk key of the OpenScape Desk Phone CP400 or OpenScape Key Module 400 via which you wish to establish your connection j Dial phone number If the participant answers Lift...

Page 100: ...other team members can also accept the call on hold Accept again Press the slowly flashing line trunk key Alternately phone on several lines Requirement You are conducting a call via one of your group s lines Another line key flashes Press the flashing line trunk key The first call partner is waiting on the other line Press the slowly flashing line trunk key Second call partner waiting You can cha...

Page 101: ...uired in this case Your team partner simply has to press the flashing line trunk key for your line on his her phone and can then immediately take part in the conference You are conducting a call Press key LED lights up Up to 3 team members can now enter the conference Requirement The line on which you are speaking is configured as a line trunk key on the other phone Press the flashing line trunk k...

Page 102: ...gnals to you the status of the other extension via the LED Understanding DSS key LED notifications LED on the DSS key is dark no team member is phoning or LED on the DSS key lights up a team member is phoning or has activated DND or LED on the DSS key flashes quickly I am being called please accept or LED on the DSS key flashes slowly another team member is being called and has not yet answered Pa...

Page 103: ... If the participant answers Lift the handset or On hook dialing Speakerphone mode Transferring an existing call Press direct station select DSS key if nec announce call Replace the handset or Press disconnect key Pick up call for another member Press the blinking direct station select DSS key or line trunk key Lift the handset or On hook dialing Speakerphone mode Party B _ Party B _ Party B Party ...

Page 104: ... the key You have incompletely saved the Fwd MULAP key without type and destination of the forwarding page 65 Press desired line trunk number or j Enter and confirm the desired line trunk number Confirm or Select 2 external calls only Confirm or Select 3 internal calls only Confirm j Enter destination phone number Confirm or If available press the key You have also saved the type and destination o...

Page 105: ... LED notifications for the key MULAP forwarding LED on the Fwd MULAP is dark no call forwarding active for this line or LED on the Fwd MULAP lights up call forwarding active for this line or LED on the Fwd MULAP flashes slowly line is the destination of a forwarded call Service Settings _ Service menu _ Destinations _ Trunk MULAP off _ Ln Fwd MULAP If call forwarding is activated for a line a spec...

Page 106: ...e or on an assigned second phone Requirement On your phone there is a key assigned with the Ring transfer function Activation Press key LED lights up or If nec Press Main Menu key Open using the Softkey Open with softkey Open with softkey Select Call transfer on Confirm Press desired line trunk number or j Enter the desired line trunk number Ring transfer _ Service Settings _ Service menu _ Destin...

Page 107: ... Menu key Open using the Softkey Open with softkey Open with softkey Select Call transfer off Confirm Press desired line trunk number or j Enter the desired line trunk number Ring transfer Service Settings _ Service menu _ Destinations _ Call transfer off _ Ln _ ...

Page 108: ... either in succession hunt group or simultaneously group call until a member of the group answers the call Every party in the group can also remain available under his her own phone number You can activate and deactivate the call for the hunt group group call or for the individual lines of a group You belong to a hunt group or the group call If nec Press Main Menu key Select Group call off Confirm...

Page 109: ... another group line number or Confirm The call is deactivated for the displayed group line or Confirm The call is activated for the displayed group line or Confirm The call is deactivated for all groups lines or Confirm The call is activated for all groups lines Group call off _ Group call on _ Group call on off _ Group call on off 301 X Group names 301 Group names scroll _ Group call off _ Group ...

Page 110: ...ng call You can have calls to your handset signaled acoustically on up to five other tele phones The call is received by the person who answers the call first Saving displaying deleting phone for group ringing If nec Press Main Menu key Open using the Softkey Open with softkey Open with softkey Select Group ringing Confirm Confirm j Enter the internal phone number of the party to be added The part...

Page 111: ...t another party Delete from all ringing group phones If nec Press Main Menu key Select Ringing group off Confirm delete _ scroll _ If your phone is connected to a ringing group you can see the phone num ber or name of the initiator on the display top row and that of the caller bottom row Ringing group off _ ...

Page 112: ...softkey Select Universal Call Distribution Open with softkey Confirm or Confirm j Enter your identification number Operator when logging in ask relevant Ad ministrator Log in out during working hours If nec Press Main Menu key Open using the Softkey Open with softkey Open with softkey Select Universal Call Distribution Open with softkey Confirm or Confirm Service Settings _ Service menu _ Destinat...

Page 113: ...tribution Open with softkey Confirm or Confirm Activating deactivating night service for Universal Call Distribution If nec Press Main Menu key Open using the Softkey Open with softkey Open with softkey Select Universal Call Distribution Open with softkey Select Night destination on Confirm or Select Night destination off Confirm Service Settings _ Service menu _ Destinations _ Universal Call Dist...

Page 114: ...If nec Press Main Menu key Open using the Softkey Open with softkey Open with softkey Select Universal Call Distribution Open with softkey Confirm Service Settings _ Service menu _ Destinations _ Universal Call Distributi _ Calls in queue _ ...

Page 115: ...o not disturb If you do not wish to take calls you can activate do not disturb Internal callers hear the busy tone while external callers reach another pre defined phone ask relevant Administrator Activating deactivating If nec Press Main Menu key Select DND on Confirm or Select DND off Confirm Idle mode on _ Idle mode off _ DND on _ DND off _ A special dial tone whirring continuous tone reminds y...

Page 116: ...nally This remains active until you reverse it Activation If nec Press Main Menu key Select Suppress phone no Confirm Deactivation If nec Press Main Menu key Select Forward phone no Confirm Suppress phone no _ Forward phone no _ ñ The relevant Administrator can activate deactivate phone number sup pression for all phones ...

Page 117: ...o cked Locking the phone If nec Press Main Menu key Select Lock phone Confirm The Functions dialog opens j Enter code lock code page 119 Unlocking the phone If nec Press Main Menu key Select Unlock phone Confirm The Functions dialog opens j Enter code lock code page 119 Lock phone _ In locked mode a special dial tone rings when you lift the handset You can dial internal numbers as usual Your phone...

Page 118: ...nd forgotten his her personal lock code you can unlock the phone using this function If nec Press Main Menu key Open using the Softkey Open with softkey Select PIN and authorization Open with softkey Confirm j Enter the internal phone number of the phone that should be un locked Confirm or Confirm Service Settings _ Service menu _ PIN and authorization _ Central code lock _ Code lock on _ Code loc...

Page 119: ...ey Select PIN and authorization Open with softkey Confirm Request for current code j Enter current 5 digit code If you have still not assigned a code on first input use 00000 Request for new code j Enter the new code Request for repetition of the new code j Re enter the new code Service Settings _ Service menu _ PIN and authorization _ Change lock code _ previous code new code Please repeat ñ If y...

Page 120: ...y enter the wrong password 2 to 5 times additional attempts are blocked You can make another attempt after a predefined time It is possible that you will not be able to re use a previously used password for a period of time which means you have to create another new password Your administrator can tell you about the rules for what and how many charac ters can or must be used in the password z You ...

Page 121: ...r input with the Softkey Open using the Softkey The input field is displayed j Enter six zeros 000000 to deactivate the password request Confirm your in put with the Softkey Open using the Softkey The input field is displayed j Enter six zeros 000000 once again Confirm your input with the Softkey Confirm password K _ Q_ Q_ The deactivation of the password prompt does not affect the web interface p...

Page 122: ...l appears on the display for selection when you have activated the lock You can also enter the emergency number via the dial pad Press the Softkey The saved emergency number is dialed Q_ You can only lock the phone if you set a User password page 120 The password for this must not be the default setting 000000 Check if necessary whether the telephone lock function has been activated for you by the...

Page 123: ...w the User password Confirm with the Softkey The phone is unlocked if the password is correct œ Phone locked Unlocking the phone Ø _ Unlock admin Ø _ If the telephone is locked an emergency number entered by the adminis trator can be input using the dial pad or dialed with the Emergency call op tion If the phone is locked selected dialing keys see page 77 cannot be used This also applies if the em...

Page 124: ...arges for the last charged call are displayed After five seconds the connection charges incurred total are displayed If nec Press Main Menu key Open using the Softkey Open with softkey Select more features Open with softkey Confirm The costs are displayed ñ If the costs are to be displayed continuously during an outgoing call this function must be requested from the relevant Administrator of the n...

Page 125: ... have programmed a key with the Check costs function page 65 If the LED lights up a chargeable call has been made since the last query Press key The fee based calls are displayed Also confirm to display further fee based connections Confirm with softkey or Confirm with softkey or Open with softkey or Confirm with softkey Saved Costs _ scroll _ print _ delete _ Additional information _ end _ ...

Page 126: ...nec Press Main Menu key Open using the Softkey Open with softkey Select Calls Open with softkey Confirm j Enter account code Confirm As required per configuration ask relevant Administrator j Enter the external phone number Service Settings _ Service menu _ Calls _ Account code _ save _ You can also enter the account code during an external call in the same way ...

Page 127: ...for a daily repe ating appointment Save appointment If nec Press Main Menu key Open using the Softkey Open with softkey Select Timed reminder on Confirm j Enter 4 figure time e g 0905 for 9 05 a m or 1430 for 2 30 p m if nec 2 or 7 With the American language setting setting page 49 you can enter Code 2 for a m or 7 for p m default a m Confirm or Confirm Confirm Service Settings _ Service menu _ Ti...

Page 128: ...nders Requirement You have saved a reminder page 127 The saved time arrives The phone rings The appointment time is displayed É Press key twice or Lift the handset and put it back down Service Settings _ Service menu _ Timed reminder off _ delete _ end _ Appointment at 1200 If you do not accept the arranged call this will be repeated five times be fore the appointment is deleted ...

Page 129: ...h softkey Select PIN and authorization Confirm Select Flex Call Confirm j Enter phone number of the other user j Enter the other user s code page 119 if nec If the other user has still not set a personal code he she is asked to do this on his her phone j Dial external number After the end of the call this status is removed again Service Settings _ Service menu _ PIN and authorization _ Flex Call _...

Page 130: ...ng on to the guest telephone the following settings are transmit ted from the mobile connection Key assignment Authorizations Call forwarding In addition outstanding messages or texts are signaled Guest phone conversations are visible and can be used The conversations you have made in the meantime are automatically deleted from the phone following logging off Data privacy When logging on to the gu...

Page 131: ... New phone no request is displayed j Enter the mobile phone number The request Code for nnn is displayed e g 834 if nec j Enter the code word and confirm it or Confirm The login procedure starts After correct login you will see your mobile phone number on the left of the screen ñ Requirement A mobile connection with your own number and a pass word has been set up for you ask relevant Administrator...

Page 132: ...longer require a connection to the guest phone and or if you want to change to another phone log off the guest phone Press the Mobile login key or if no key is configured If nec Press Main Menu key Open using the Softkey Open with softkey Select more features Confirm Select Mobile logoff Confirm The logoff procedure starts The guest phone is now once more available with its original phone number f...

Page 133: ...fax answering machine LED goes out Resetting services functions complete phone deletion There is a general reset procedure for set functions The following functions are deleted if activated Forwarding on Advisory msg on Group ringing Suppress phone no Call waiting tone off DND on Idle mode on Display messages View callbacks If nec Press Main Menu key Open using the Softkey Open with softkey Select...

Page 134: ...Group call on Group call off Code 85 85 page 108 Reset services Code 0 page 133 Night answer on Night answer off Code 44 44 page 140 Timed reminder on Timed reminder off Code 46 46 page 127 If nec Press Main Menu key Open using the Softkey Open with softkey Select more features Confirm Select Assoc services Confirm j Enter the internal phone number of the phone for which the function is to be ac t...

Page 135: ...r release off Code 89 89 page 62 DND on DND off Code 97 97 page 115 Idle mode on Idle mode off Code 98 98 page 115 Dial speed dial no Code 7 page 78 Assoc services Code 83 page 134 Requirement You have a phone with tone dialing DTMF transmission or you can switch your phone to tone dialing The phone is not connected to OpenSca pe Business j Creating a connection to OpenScape Business Enter phone n...

Page 136: ... You have established a connection If nec Press Main Menu key Select Unlock phone Confirm You will now be prompted by the connected computer to input the data but you must depending on the configuration ask relevant Administrator enter your input in one of two ways Input in block mode 0 9 Enter data Confirm or Input in online mode The connected computer directly processes your input Enter code 0 9...

Page 137: ...ht after person The sought after person can go to the nearest phone and answer Searching for people To ensure you can be searched for you must have activated a ringing group page 110 call forwarding page 83 or alternative call forwarding service engineer to the internal party phone number of your RPS A call request is then automatically signaled React to a search request Lift the handset 59 Enter ...

Page 138: ...ent You belong to the hunt group group call page 108 of another OpenScape Business If nec Press Main Menu key Select Internal DISA Confirm with Softkey The Functions dialog opens j Enter DISA phone number of the other OpenScape Business Confirm with Softkey j Enter DISA phone number of your phone Confirm with Softkey Confirm with Softkey or Confirm with Softkey You belong to multiple groups of ano...

Page 139: ...ess Confirm with Softkey j Enter DISA phone number of your phone Confirm with Softkey Activation Select Forwarding on Confirm with Softkey Confirm with Softkey or Confirm with Softkey or Confirm with Softkey j Enter destination phone number Confirm with Softkey Deactivation Select Forwarding off Confirm with Softkey Internal DISA _ Input complete _ Input complete _ Forwarding on _ 1 all calls _ 2 ...

Page 140: ...to which the night des tination phone is connected Confirm with Softkey j Enter DISA phone number of the phone from which you are activating deacti vating night answering Confirm with Softkey Activation Select Night answer on Confirm with Softkey The Functions dialog opens j Enter destination number temporary night service Confirm with Softkey Deactivation Select Night answer off Confirm with Soft...

Page 141: ...Open with softkey Confirm Select Group ringing Confirm Confirm j enter the phone number The party s name is displayed Confirm or Confirm or Confirm then follow the user prompting Confirm Delete from all ringing group phones If nec Press Main Menu key Select Ringing group off Confirm with Softkey Service Settings _ Service menu _ Destinations _ Group ringing _ Connect Tln _ save _ connect further T...

Page 142: ...The Functions dialog opens j Enter DISA phone number for the OpenScape Business to which the night des tination phone is connected Confirm with Softkey j Enter DISA phone number of the phone from which you are activating the door release Confirm with Softkey Confirm with Softkey j Z Enter door terminal phone number Confirm with Softkey Internal DISA _ Input complete _ Input complete _ Door release...

Page 143: ... setting via the Web interface page 155 If nec Press Main Menu key Open using the Softkey Open using the Softkey if nec j Enter and confirm the User password Open using the Softkey Open using the Softkey E g open the Ringer with the Softkey1 Use the Softkey to increase the volume or Use the Softkey to decrease the volume or Adjust using the toggle key Confirm the setting with the Softkey Save sett...

Page 144: ...s Main Menu key Open using the Softkey Open using the Softkey if nec j Enter and confirm the User password Open using the Softkey Open using the Softkey Open with Softkey to e g execute settings for the internal ringtone Open using the Softkey Confirm with the Softkey to e g select this tone file Save setting If you have selected the Sample instead of a ringer file you can still set the values for...

Page 145: ...eter mine which ringer should ring with the respective ringer type in the local ringer menu yourself page 144 z You can also configure this setting via the Web interface page 155 If nec Press Main Menu key Open using the Softkey Open using the Softkey if nec j Enter and confirm the User password Open using the Softkey Open using the Softkey Open using the Softkey Confirm with the Softkey to set Lo...

Page 146: ... all of the characters available in the field are deleted at once If block dialing is swit ched on you can delete individual characters z You can also configure this setting via the Web interface page 155 If nec Press Main Menu key Open using the Softkey Open using the Softkey if nec j Enter and confirm the User password Open using the Softkey Open using the Softkey Activate with the Softkey Block...

Page 147: ...e server and conclude your input with the Softkey Open using the Softkey The input field is displayed j Enter your e mail address used for Exchange and conclude your input with the Softkey Open using the Softkey The input field is displayed j Enter your password used for Exchange and conclude your input with the Soft key Open using the Softkey The input field is displayed j Enter the folder with t...

Page 148: ... Softkey Save the input You can now use the settings for UC page 59 UC Journal You can access your UC Journal on your phone so you have the same list as on your other UC clients The Conversations will be downloaded directly from the UC server and local conversation list will be replaced As the Conversation list is controlled by UC server there is no option to delete conversation or all con versati...

Page 149: ...n playing messages When there are new voicemails from a contact voicemail notifications are shown in the Conversation list To access the Conversation details press the key To show the list of voice messages for the particular contact press the Voice messages The Voice messages screen will be displayed UC settings _ UC Journal _ UC Journal _ Andre Marie Ampere 01 07 Conversations Paul Baum Wednesda...

Page 150: ...does not allow to play the voice message In this case when Play message command is selected the display will stay in the Voice Message screen and show a standard error toast notification with the following text Not possible Presence is not Office To play voicemails your presence has to be Office Voice messages Wilma 01 25 02 45 03 20 1 15 Yesterday 3 Aug Play message Mark as played Delete message ...

Page 151: ...151 If the phone is not in idle state e g because of the previous call and handset is still offhook it is not possible to create voicemail call You will get an error notification Phone is busy ...

Page 152: ...me data about the network activity of the phone If nec Press Main Menu key Open using the Softkey Open using the Softkey if nec j Enter and confirm the User password Select the Network information menu Open using the Softkey You can browse the following overview Scroll Scroll Service Settings _ User _ Network information _ Network information DNS name 3336 URL Https 3336 IPV4 address 192 168 1 203...

Page 153: ...form LAN TX PC TX The network or PC interface data packets sent are illustrated dynamically in graphical form LAN auto negotiation PC auto negotiation Yes No Displays whether the net work or PC interface data transfer rate is set to automatic Yes or manual No LAN information PC information 10 100 1000 Mbit s Network and or PC in terface data transfer rate If an interface is not in use Link down is...

Page 154: ... the Softkey if nec j Enter and confirm the User password Select the Reset menu Open using the Softkey Open using the Softkey Perform the reset immediately with the Softkey The user data is reset to factory settings Your own ringer files will be deleted or deleted default ringer files will be restored All of your personal information and mainly your conversation list with contacts is also deleted ...

Page 155: ...ion consult your administrator or refer to the administration manual Administrator pages This area lets you configure settings for administering your phone and the network environment Access to the Administrator pages is protected by the admin password For further information consult your administrator or refer to the administration manual For more information on the IP address the web interface a...

Page 156: ...inal values Update Update the values Logout Log out from the phone User menu User login Password V page 120 Old password User password Confirm password Ringer Local ringers Call type V page 144 Internal Ringer sound Patern melody Patern sequence External Ringer sound Patern melody Patern sequence Notification call 2 Ringer sound Patern melody Patern sequence Ringtone mode V page 145 HiPath Local r...

Page 157: ...lert UC credentials V page 148 UC username UC password Allow UC Journal Microsoft Exchange V page 147 Server User name Password Folder to sync optional Phone Display V page 48 Display Brightness Contrast Inactivity V page 51 Screen type Idle time mins Program keys Download paper label V page 160 Key module 1 Download paper label V page 160 Key module 2 Download paper label V page 160 Energy saving...

Page 158: ...sible cause Dial your own number Possible response Enter correct number Possible cause All storage places for external numbers are full in the system Possible response Try again later Option 1 Cause When Delete another level is shown in the menu You have tried to store a function or internal number with LED display for a key with a second level that is already being used e g external number Possib...

Page 159: ... whether the Do not disturb function is activated on your phone Do not disturb icon is in the status bar of the display screen page 22 If so deactiva te the do not disturb function To correct any other problems Contact your administrator first if a fault persists for more than five minutes for example Pass on the message displayed in the red field if appropriate as shown in the next example Proble...

Page 160: ...appropriate key labeling tool in your language You can use the tool online via the browser or you can download it for local use Label the keys used With the computer via the web interface page 155 You will see the following line below the list of key assignments for the telepho ne or the key module Download label strips Clicking this generates an XML file that you can open with Microsoft Word Vers...

Page 161: ... Users Ringer Local ringtones page 144 1 Internal Name Internal Ringer K Sample melody K Sample sequence K 2 External Name External Ringer K Sample melody K Sample sequence K 3 Notification call 2 Name Notification call 2 Ringer K Sample melody K Sample sequence K Ringtone mode Audio Volumes page 143 Loudspeaker K Ringer K Handset K Headset K Speakerphone K Rollover K Warning tone K Settings Ringt...

Page 162: ...een type Slideshow K Wait time 5 K Display page 48 Brightness K Contrast K Key programming page 65 Edit direct destination selection Assign telephone function Energy saving mode Activate after 5 Minutes 20 MinutesK page 50 Reduce lighting 5 minutes Lighting off 20 minutes Changing the user password page 120 Current password K New password K Confirm password K Network information page 152 Diagnosti...

Page 163: ...sign 112 call 71 Door terminal 73 Exit 74 forwarding 83 forwarding in the team 104 holding 94 in the team with line trunk keys 99 park 93 pick up from parking 93 pick up in the team 103 pick up directed 72 pick up group 110 transfer 92 103 Call charge assignment 126 Call duration 124 Call forwarding 83 Call number suppression 116 Call waiting call 91 reject accept 61 without tone 61 Call waiting o...

Page 164: ...ng 83 Functions on off for a different phone 134 reset 133 using externally 135 Functions dialog 27 G General information 10 Graphic display 22 Icons for connection status 40 Group call 108 138 H Handsfree disable 73 Holding 94 In the team 100 Hotline 79 Hotline service 79 Hunt group 108 138 I Icons 171 Connection status 40 Status Bar 22 Idle function 115 Incoming fax message 133 Insecure call ale...

Page 165: ...ce 23 Presence menu 23 59 Presence status 23 59 Primary line 98 Private line 98 Procedure programming onto a key 69 Program Service menu 42 Programmable keys 41 Programming free keys 65 R Radio paging system RPS 98 137 Receiving a call 71 Redialing 77 Reminder 127 Reset services 133 Resetting functions 133 Ringer off 55 Ringing group 141 S Safety information 3 Save lock code 119 Searching contacts...

Page 166: ...e 92 In the team 100 Tone dialing 97 Trace call forwarding 139 Transfer call 92 103 U UC 148 UC Server 23 Understanding LED displays 66 Understanding LED notifications 102 105 Universal Call Distribution 112 User interface 15 User menu 156 User support 14 Using a mini switch 17 Using network ports more efficiently 17 V Variable call forwarding 83 Verify free keys 65 W Web interface 155 ...

Page 167: ...pt call waiting camp on Waiting tone off Waiting tone on Automatic call wait on Automatic call wait off 55 87 87 490 490 X X X X X Headset Headset Accept call X Reject call Disconnect X DND on DND off 97 97 X X Universal Call Distribution Log on Log off Available Not available post processing on post processing off UCD night on UCD night off Calls in queue 401 401 402 402 403 403 404 404 405 X X X...

Page 168: ...8 X X X X Keypad dial 503 Conference Start Conference Adding a party End conference Release participants Disconnect TLN conference 3 3 491 X Show call charges own Phone Check costs other Phone 65 X X Select speed dial number Select speed dial individual 7 92 X X Line queuing X Toggle connect 2 X DTMF dialing 53 X Microphone off Microphone on 52 52 X X Mobile login log off 9419 Mobile login login 9...

Page 169: ...ging Group ringing off 81 81 X X Silent mode on Silent mode off 98 98 X X Switch on only with OpenScape Business Switch off only with OpenScape Business 90 90 X X Network signal Flash 51 X Language selection 48 Key assignment 91 X Lock phone Open phone Change PIN 66 66 93 X X Phone book 1 Internal 2 LDAP 54 54 X X Telephone data service 42 Timed reminder on Timed reminder off 46 46 X X Door opener...

Page 170: ...l calls 3 only internal calls Forwarding off CFNR on CFNR off Trunk FWD on Trunk FWD off Forwarding MULAP on Forwarding MULAP off 1 11 12 13 1 495 495 64 64 501 501 X X X X X X X X X X X Redial Reconnect Ln 63 X Central code lock 943 X Functions Displays in the direct dialog via the Service menu page 42 with Key μ μ Code ...

Page 171: ... phone lock is activated page 122 t The phone rings page 71 g You are connected page 90 Call a party page 75 Presence status for page 59 Presence status for page 59 À Presence status for page 59 Presence status for page 59 Å Presence status for page 59 Presence status for page 59 Presence status for page 59 Presence status for page 59 Presence status for page 59 ...

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