28
Inspections and maintenance
6.1 - TROUBLESHOOTING
The remote control display
indicates NO FIELD.
1 The heat stove is disconnected from the
electric mains.
Possible temporary power cut.
2 Protective fuse blown.
3 Main switch at rear of heat stove could
be OFF.
Problem found
Possible cause
The fan does not work.
1 Possible obstruction of tangential fan
inlets.
2 The fan could be burnt or blocked.
3 Malfunctioning of sensors or circuit
board.
Repeated failed ignitions,
the flame is weak, the crucible
fills up with fuel.
1 Possible obstruction of combustion air
inlet of crucible or its holes.
2 The pellet could be too moist.
3 Electric or electronic problem in board.
4 The ignition resistance or thermal probe
could be faulty.
5 The door could be closed improperly.
6 Improper functioning of combustion air
exhaust system (flue gas fan).
Low level of hot water in
radiators.
1 Air in system.
2 Possible pump malfunctioning.
3 Faulty water temperature probe.
4 Faulty electronic control unit.
Heat stove blockage due to fuel
gas overtemperature.
1 Flue gas exchanger obstructed.
2 Faulty fuel gas temperature probe.
Should these possible solutions fail to resolve the problem you detected, please contact the customer assistance service for
further information.
This paragraph provides the purchaser of our product with a quick and efficient guide to understand problems which could
arise while using STILE 27.
1 Make sure power is present and that the
power cable is connected.
2 Contact technical assistance.
3 Place the switch at ON.
Remedy
1 Contact technical assistance.
2 Contact technical assistance.
3 Contact technical assistance.
1 Empty the pellet crucible.
Clean the crucible and make sure the
combustion air passage holes are not
obstructed.
2 Change the type of pellet (see
specifications on page 10).
3 Contact technical assistance.
4 Contact technical assistance.
5 Contact technical assistance to replace
the gaskets.
6 Contact technical assistance.
1 Bleed the system.
2 Contact technical assistance.
3 Contact technical assistance.
4 Contact technical assistance.
1 Contact technical assistance to clean the
flue gas circuit.
2 Contact technical assistance.
The pellet does not drop into the
brazier.
1 Pellet tank empty.
2 The pellet feeding gearmotor is faulty.
3 Faulty electronic control unit.
1 Fill pellet tank.
2 Contact technical assistance.
3 Contact technical assistance.
Heat stove blockage due to
water overtemperature.
1 Safety thermostat needs to be reset.
2 Safety thermostat faulty.
3 Faulty electronic control unit.
1 Reset the safety thermostat in the rear of
the heat stove.
2 Contact technical assistance.
3 Contact technical assistance.
Faulty control unit watch.
1 Watch buffer battery flat.
1 Contact technical assistance.
The remote control display does
not switch on.
1 Batteries missing / discharged.
2 The remote control is faulty.
1 Insert/replace the batteries.
2 Contact technical assistance.
